How would you rate
Simon Long Removals Gloucestershire
"Two very helpful and pleasant men were efficient and quick"
"I can’t recommend Simon Long Removals highly enough. From my first contact for a quote to removal, storage and finally delivery of my possessions the whole team at Simon Long were fantastic. Quote was extremely competitive (almost £1000 cheaper than others in some cases - this was for a move to Scotland from Gloucester). The removals men turned up early and were done within 3 hours. My partner took delivery in Scotland and said the men were friendly and helpful. Again, they turned up on time, called my partner when they were an hour away to allow him time to leave work and get to the house. They were there maybe 2-2.5 hours. All our possessions were packed extremely well with no breakages or damage to anything. Thank you for a wonderful service."
"Timely, friendly and careful. All furniture that needed to be deconstructed was put back together without a hitch."
"Brilliant service, lovely guys and excellent price."
"Thank you to Simon Long Removals for the way they handled my move earlier this month. It turned into a total disaster with solicitors not having done their job, and could not complete on my purchase. So for several hours my possessions were on the vans, and nowhere to take them too. After 4 hours I got the keys! The men were absolutely marvellous, it was Friday afternoon, and nearly 5pm before they could START unloading. They never for one second made me feel that it was any problem, and just got on with the job with no complaints. I am extremely grateful, it was a very traumatic afternoon for me, and they saved my sanity. Thank you Andy and the team!"
"Calm professional team of movers, nothing was too much trouble, would certainly recommend and use again."
"Did a great job, all went quickly and smoothly. Very professional from quote to end of job."
")nly Andy and Paddy to move out, they did great. Very helpful. However the FOUR extras who were at the move in location were obviously only interested in getting home as they just threw furniture, boxes and everything in ,in any order in any room, heavy boxes ontop of lightweight etc. Took me over a week to locate the feet off the sofa. Ercol furniture piled into back of the garage and yes it rained. I could not move it because I could not get into the garage. Suggest next job (which will not be mine ever) you leave the B team at home."
Dear Mrs Segura,
Thank you for your feedback.
We value our customer service highly and we are sorry to hear you had a negative experience. We would like to take an opportunity to explain the situation. The move involved transferring all the items of a larger house into a smaller property which has caused the initial issue with fitting the items in. Due to the time we received the keys, the second part of the move had to take place in the dark and to ensure it was smooth we sent extra team members for help, which explains the bigger team helping with moving in.
Our removals team was instructed to put the furniture in the garage and due to the lack of space some items had to be put on top of others, otherwise they would not have fit into the garage or the house. Our team would have been happy to help rearrange the items on the day or at a later date, however we have not been informed of any damage or contacted regarding the issue.
Let us apologise again for any inconvenience caused. We have contacted you via the phone and email to discuss this matter further.
Posted 4 months ago
"We hired Abacus to move our big pieces of furniture from one house in Stroud to another. The two men who did the moving were friendly and incredibly helpful and were able to do some unscrewing of beds etc which I couldn't manage (my husband was ill that day, wonderful timing!). Everything was accomplished in a morning, including shifting an extremely heavy teak dresser up the stairs and an upright piano. Would highly recommend."
"Efficient, on time. They just made everything easy for the day. Also came back the next working day to finish what they didn't manage to move on the day. Worked hard all day"
"From first contact to final goodbye we could not have wished for a more professional but caring company. We could recommend without reservation and are very thankful for all they have done"
"Very prompt and helpful at all stages in the process. Good approach to reusing materials and preventing plastic waste in what is inevitably a packaging intensive business."
"Really friendly, patient, and efficient service from all of the people I dealt with from Office Staff, through quoting agent to removal team. Polite, careful and very hard working. I’m very happy to recommend the team covering Stroud in Gloucestershire. Thanks again for you help."
"Three polite,helpful men arrived promptly when expected, first time packed and removed our belongings to storage, and 2+ years later brought everything back, on time as expected and with amazing,to me, strength and stamina, put things back where they'd been, as directed.
And everything is in good order, no damage, no dampness. Helpful administrative staff on yhe phone and email."
"The men were prompt, polite and transferred everything completely effortlessly. It made the move itself stress free and nothing got broken."
"From the initial quote to the actual day of removal, Simon Long were very helpful and efficient. If you left a message, they rang you back and were very friendly and easy to deal with, even when accommodating my change to completion dates.
The only downside & the reason I haven't given them excellent was that I had to ring three times to ask when they were bringing boxes as they didn't turn up when they said and the promised wardrobe boxes that were due on moving day never materialised so I had to do some speedy last minute packing to empty the wardrobes!"
"The booking process was smooth and Abacus/Simon Long were very accommodating when our plans went a bit off-piste. On the day, the movers were friendly and efficient."
"Happy, helpful chaps, very quick and efficient. Would definitely use again and recommend to others."
"Excellent service from first visit to final unload. Cannot be faulted."
"All the staff were very helpful and nice.They also looked after all our things very well"