UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.37

4.4 Rating 8,199 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,199 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

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“We needed a new drawer for our freezer. We were advised which one to get, ordered it and it was delivered very well packaged and on time. We are very satisfied.”

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Posted 3 months ago

“Unfortunately I cannot remember the name of the gentleman who assisted me with my inquiry, however he was most helpful and prompt in his reply.”

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Posted 3 months ago

“Really impressed with Whitegoods service - prompt and very helpful with some questions I had on my appliance and spare parts - even though at the outset they couldn’t be sure I’d be buying a spare part from them.. thank you - excellent service. As a result, I insisted the engineer I hired obtained the spare part from Whitegoods!”

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Posted 3 months ago

“Excellent service, its great to be able to get parts for my fridge/freezer. Had a query which was answered imediately. The parts were packed well and I will definatley be using you again if I need to. Thank you.”

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Posted 3 months ago

“Very helpful, although the item that I was looking for was no longer available the staff took their time to respond to me with helpful advice.”

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Posted 3 months ago

“Very good, originally included one incorrect item but when contacted sent a correct replacement.”

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Posted 3 months ago

“I have an oven made by Baumatic who I discovered went into liquidation a few years ago. A lower heating element had gone and I was concerned that it might be difficult to sourse a replacement. I googled and came across UK Whitegoods whose website helpfully listed the models which their replacement parts would fit and mine was one of them so I ordered the part. Whilst it took a little longer than ideal to arrive (I queried this and was promptly advised that a delivery was awaited) it fits and works perfectly. It's quite an old oven but was otherwise in perfect working order so I was reluctant to follow the advice of one appliance repairer to buy another one. I am no fan of the scrap it when something goes wrong culture!”

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Posted 3 months ago

“Enquiry regarding which replacement motor I might need for my Rangemaster extractor fan. I received a very speedy and helpful response. I haven’t actually ordered the motor, as I still need to determine for certain that the fault does not lie elsewhere. However, if it transpires that I do need a motor I won’t hesitate to buy from this supplier.”

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Posted 3 months ago

“Excellent service and communication, Very good delivery time and well packaged.”

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Posted 3 months ago

“I ordered gas ignition unit for an older style of gas hob. UK Whitegoods were the only supplier selling the item I required. Their communications were excellent and the part fitted perfectly. My old gas hob works perfectly again. Happy customer.”

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Posted 3 months ago

“I recently needed a new motor for a kitchen hob extractor fan. On enquiring to UK Whitegoods their expert suggested I first look at fitting a new capacitor as this is much cheaper and is often the problem. As it turned out, they were correct. Full marks for personal service, with speedy and detailed response. Would definitely use them again.”

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Posted 3 months ago

“Fast response. Part fitted. Top job.”

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Posted 3 months ago

“A very speedy and courteous response from Kenneth Watt. Although the freezer part I wanted is now obsolete he took the time and trouble to let me know, also checking to see if there was a suitable alternative. If I'm ever in need of a replacement part for an appliance I wouldn't hesitate to contact UK Whitegoods Spares. Thank you Kenneth!”

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Posted 3 months ago

“Very reasonable price compared to eBay.”

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Posted 3 months ago

“Very helpful & double checked the part before sending! Delivery was extremely quick too (2 days instead of predicted 14!) Very pleased with experience & would recommend to anybody *****”

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Posted 3 months ago

“I needed an on/off switch for my 20 year old Siemens dishwasher - unfortunately it was no longer avaiable! UK Whitegoods was very helpful”

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Posted 3 months ago

“Most helpful company to deal with. Highly recommended.”

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Posted 3 months ago

“Very quick response with a knowledgeable reply”

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Posted 3 months ago

“Looked on various sites for the correct part and only UK Whitegoods came up with the right one I needed.”

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Posted 3 months ago

“Absolutely brilliant...mended my fridge freezer the ONLY site I found on the net that actually really helped me ... temperature sensor replacement. Parts super fast delivery and very reasonably priced. Replied promptly to my email question too. 1st class. Thank you for keeping my fridge from becoming landfill.”

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Posted 3 months ago

UK Whitegoods is rated 4.4 based on 8,199 reviews