UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.37

4.4 Rating 8,194 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,194 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

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“My enquiry was answered promptly and good advice given. Item was delivered on time. Excellent service.”

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Posted 1 month ago

“Super easy, good communication throughout and double checked proactively with me that the part ordered was the one I wanted .”

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Posted 1 month ago

“Staff were helpful identifying which freezer shelf I needed. The product arrived quickly and is a perfect fit.”

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Posted 1 month ago

“After much searching on-line across many companies I found UK Whitegoods Company who had the parts I required for our Elica cooker hood. The service I received was first rate. With special thanks to Ken for his experience in the industry & for dealing promptly with my queries. If I require spares for any of my larger electrical kitchen items in future then UK Whitegoods Company will be my first go to.”

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Posted 2 months ago

“Prompt reply to query, then quick second reply with order info. Ordered and delivered quickly. Brilliant service.”

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Posted 2 months ago

“I spoke to a very helpful, pleasant young man. My oven is very old and I didn't have the full details of the item I wanted and he persevered until I got them. This company is reputable and wants to give the customer what they need. This will be my first port of call when I am looking for spare parts in the future.”

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Posted 2 months ago

“Spot on. Had to phone them, querying a 'hard to get' part. They found it! Here in a few days.”

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Posted 2 months ago

“Most impressed. Kenneth diagnosed the problem long distance ( We're in New Zealand) and recommended the correct spare part for our range hood. We now have working lights after changing the transformer. Thanks again. Helen C”

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Posted 2 months ago

“I contacted UK Whitegoods in the hope of finding a replacement part for an older Bosch cooktop. They responded very promptly and whilst they were unable to source this discontinued item, I have only good things to say about their communication and dedication to try and find a replacement part. Highly recommend this company. Since I am based in New Zealand, the response time was even more efficient!”

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Posted 2 months ago

“I managed to mess my order up , the help I received afterwards was brilliant not only did they try to find what I needed (unfortunately now obsolete ) but also they tried to find something that might be an alternative. On returning of original item it was a simple return and refund . If only all businesses took as much time to help customers”

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Posted 2 months ago

“The part was obsolete but thanks for the prompt response. Such a shame we are needing a new cooker and the old one will be scrapped due to abroken door glass.”

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Posted 2 months ago

“Correct part arrived, quickly at a reasonable price. Would use again”

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Posted 2 months ago

“Excellent service- found a salad drawer I had been looking for for ages without success- it is the correct part, was very well packed and arrived within time slot given”

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Posted 2 months ago

“very helpful technical/parts information. Will need to order parts when noise gets more unbearable. Good spares supplier.”

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Posted 2 months ago

“Great service .Thank you”

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Posted 2 months ago

“UK Whitegoods offers an absolutely fantatsic service! Our Britannia Duel fuel range oven is almost 20 years old and has rarely caused any problems until recently. It started tripping the main RCD on the our fuseboard. The cause of the earth leak was simple to identify by isolating the heating elements and testing them with a megohmeter insulation tester (cost £21). Whitegoods UK supplied 2 x replacement heating elements and the oven is now working perfectly. This simple repair has saved us £1000s that we might have have spent on a new range cooker!”