UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.35

4.4 Rating 8,332 Reviews

83 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted regarding obtaining a spare part. They made every effort to try and source that part but they were unable. I appreciate the effort they put into trying to source.”

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Posted 3 years ago

“Parts delivered quickly and help available on website is superb.”

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Posted 3 years ago

“Very informative and helpful. Delivered on the time they quoted.”

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Posted 3 years ago

“I recently purchased a Bosch washing machine pump working perfectly thanks”

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Posted 3 years ago

“I was looking for suspension parts for a Bosch washer and bouncing around a few websites. I came across UK Whitegoods and they had good prices. I next checked out the reviews. While they weren't 5*, by reading through them I could see a lot of the negative ones didn't seem like the companies fault (and the responses from the company were quite funny!). I decided to swing by in person as I live fairly close. I found the gentleman there very informative and helpful. Combined with the low price, I would highly recommend UK Whitegoods.”

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Posted 3 years ago

“Have used this firm for non branded refrigerator water filters and a few other bits and pieces for a while now. Like the fact that they do seem to evaluate the quality of their refrigerator water filters and ensure they get decent quality unbranded spares and not just go for the cheapest rubbish available off a container from the Far East. Service is fine.”

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Posted 3 years ago

“Hard to find part, no problem. Didn't think I would ever find the required part, simple freezer seal, but seemingly a unique size. Only found one other and it was a silly price. Whitegoods sourced one, original manufacturer part, at a 'good' price and delivered it within 10 days. Would recommend them.”

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Posted 3 years ago

“Prompt service, good advice and the right products”

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Posted 3 years ago

“Very easy to use their site on line and delivered on time. Excellent service.”

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Posted 3 years ago

“Wasn’t the fastest to despatch though that was perfectly fine as I’d chosen the economy delivery so expected but the part was fine and did the job nicely. Would use again no problem”

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Posted 3 years ago

“I contacted this business with enquiries regarding my ageing cooker and the quick and concise response I received was very much appreciated and professional!”

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Posted 3 years ago

“Unfortunately the very expensive replacement door seal for my Liebherr refrigerator (£134!) does not seal the door, despite having very carefully followed the fitting instructions. I wish I hadn't wasted the money. I understand UK Whitegoods won't take any responsibility for this but buyer beware. I have fitted other makes of fridge and freezer door seals with no problem in the past.”

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Posted 3 years ago

There are a few points we have to make on this one. Number 1 We don't know that is the problem that you had or if a new seal would have ever cured your issue. Number 2 Many spare parts, like this one, are "use once", and after that they are worthless and should be disposed of. They cannot be resold or reused. Nobody wants to get a used one and once you put it on, you can't take it off without causing damage, hence they cannot be returned. Number 3 We can't determine if the part was fitted correctly or not, we have only your word for that. Number 4 We can't pick up the tab for people misdiagnosing the problem, incorrect fitting and so on. Here you have proved not one shred of evidence to suggest that the seal was in any way faulty other than, it didn't solve the problem that you had so you want us to pick up the tab for not curing the issue. That is completely unreasonable and we feel that most people will clearly see this.

Posted 3 years ago

“Spent many hours seeking a supplier before I located UK Whitegoods who quickly and efficiently solved my problem”

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Posted 3 years ago

“Saved me from having to get a new fridge - a helpful website and they had the part I needed for quite an old model of fridge. Very happy. Item arrives well packaged and in perfect condition and is now in use. Thank you!”

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Posted 3 years ago

“Very quick delivery and service. The part replacement works perfectly. Definitely will use them again if needed.”

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Posted 3 years ago

“Leider kein Versand nach Deutschland.”

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Posted 3 years ago

“very good customer service and very helpful”

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Posted 3 years ago

“did not have the part i needed”

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Posted 3 years ago

“A very good buy.”

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Posted 3 years ago

“Brilliant service to supply new shelf”

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Posted 3 years ago

UK Whitegoods is rated 4.4 based on 8,332 reviews