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UK Whitegoods Reviews

4.4 Rating 8,243 Reviews

83 %

of reviewers recommend UK Whitegoods

Company Reviews

4.4

Based on 8,243 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

UK Whitegoods 5 star review on 3rd January 2024

UK Whitegoods 5 star review on 29th October 2023

UK Whitegoods 1 star review on 27th October 2023

Verified Customer

UK Whitegoods 5 star review on 21st September 2023

UK Whitegoods 5 star review on 14th August 2023

Verified Customer

UK Whitegoods 5 star review on 8th August 2023

58

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered ignitors for cooker. Delivery exceeded expected delivery period by many weeks. No meangful updates. Appears to be just a series of supply chain operatives with little comms updates advised to final customer on progress. Got there eventually but its certainly no Amazon operation”

Posted 3 years ago

“The goods ordered have been received in good condition but late due to the item being out of stock. I had to e mail to find this out. It would have been helpful if Whitegoods had told me this.”

Posted 3 years ago

“The product took a long time to arrive and had a crack in it. When I emailed you I was contacted by a gentleman called Dave who responded very quickly and apologised. He stated that he would send a replacement and when I replied, I asked him how long it would take to arrive and he responded promptly on the same day and was as helpful as he could have been. It may well have been your appointed carrier who damaged the product, but as you can imagine, by the time receive my order, I will have waited nearly 6 weeks since I ordered it. Your firm provides products which are are no more expensive than your competitors, but I would be grateful if you could explain why a small piece of injection moulded clear plastic retails at £30.00. When I first looked online, I was expecting to pay between five and ten. How naive of me. I would like to mention Dave again, who has been a very professional representative of your firm. Kind regards, Michael Delea.”

Posted 3 years ago

“Great response by email and ordered very quickly for me , unfortunately it didn’t arrive I emailed again and was told they would check it out , it then arrived with in days”

Posted 3 years ago

“Received a quick response to my enquiry but did not progress to purchase as I was not satisfied that the information was accurate and that the parts suggested would fit my vacuum cleaner.”

Posted 3 years ago

“Very happy with price of spare and accuracy of part supplied.Improvement is still needed on keeping customers aware before ordering and during the wait as to how long it will take for customer to receive the items ordered. I had to contact UK Whitegoods to find out what was taking the time instead of the other way round. When you order online and it doesn't say not in stock you expect to receive items within 5 Days maximum. If it's not in stock quote the delivery wait and then people can decide if they want to order or not and if like me you don't need it urgently you'll wait and be more patient.”

Posted 3 years ago

“Helpful team, promptly responded to inquiries and rectified courier delivery issues with an alternative postal service- quite quickly! Many thanks.”

Posted 3 years ago

“Why send emails with content that sends them to spam???”

Posted 3 years ago

“Good product and value for money. But unfortunately delivery took along time and consequently caused me other issues, hence the 3 *”

Posted 3 years ago

“When I ordered the part on line it stated that part was in stock so I the extra for a sucure delivery After paying for the Item on the 1st Feburary I get a E-mail 2nd Feburary stating the Item will be deliverd betweet 2-9 Feburary 9th Feburary I get an E-Mail stating that the item was not in stock but due for delivery in the few days 12th Feburary E-Mail stating delivery would be Monday 15th Feburary BUT No delivery 16th Feburary E-Mail stating delivery will be between 15.08-16.08 and it arrived at last I know that it was only one small item But having payed extra for a secure delivery I did think it would be delived with in the original dates given”

Posted 3 years ago

“Very helpful with my problem”

Posted 3 years ago

Cant be helpful when parts are obsolete.

Posted 3 years ago

“I ordered a replacement panel for my fridge veg drawer on 12 Jan, but when it arrived it was already damaged. I contacted the company and they sent me a replacement product, which I have just received today and is fine. The thing I would improve is letting the customer know when the item has been dispatched and it’s on the way, as the delivery took ages. Otherwise everything else was fine and I would order again.”

Posted 3 years ago

“Whitegoods sell a lot of items for older appliances, which is great. However in my case , the oven rubber seal I purchased was not joined, the connection had broken and would not stretch around the glass in one piece and would not form a seal, leaving a gap of 5 cms. I was told this was how it came and it was not accepted that it was broken. I don't think the person I was communicating with at whitegoods had any idea how the part was meant to work and his frustration at not understanding didn't not help. Despite this, the website is good, as is the range of items they supply and I was eventually offered a refund if I paid the postage to return it.”

Posted 3 years ago

“I wanted some spare drawers for my freezer but they replied saying they were unavailable ordered from ransom spares they delivered correct items within 3 days.”

Posted 3 years ago

“Parts are good and fitted well. Price was competitive. But delivery time was very poor for something that was only the size of a AAA battery.”

Posted 3 years ago

“Easy site, good support via quick answer. Prices too high. I think it would be good to explain upfront what's in your warehouse for immediate delivery or what you'll need to order first.”

Posted 3 years ago

“I can't comment as have not yet received my order, seemed fairly helpful although can comment further once I have received my order.”

Posted 3 years ago

“Unfortunately they were unable to help me as my appliance is too old to be on their lists, and would have been of no use even if it were. I am looking for an extra basket, not a replacement of an original, and they cannot provide measurements of their freezer baskets”

Posted 3 years ago

“Quick helpful reply to query. Subsequently ordered item recommended to resolve problem. However item out of stock and put on order. Would have been good to have been told item out of stock so could have sourced elsewhere. Still not received without delivery forecast. Oven out of use awaiting part. Realise COVID causing some delays but that does not excuse not been told item not in stock.”

Posted 3 years ago

“The parts are just what I needed but took a long time to receive them”

Posted 3 years ago

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UK Whitegoods is rated 4.4 based on 8,243 reviews