Whitegoods sell a lot of items for older appliances, which is great. However in my case , the oven rubber seal I purchased was not joined, the connection had broken and would not stretch around the glass in one piece and would not form a seal, leaving a gap of 5 cms. I was told this was how it came and it was not accepted that it was broken. I don't think the person I was communicating with at whitegoods had any idea how the part was meant to work and his frustration at not understanding didn't not help. Despite this, the website is good, as is the range of items they supply and I was eventually offered a refund if I paid the postage to return it.