UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.37

4.4 Rating 8,178 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,178 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a part for a washing machine that had to come from Europe. It took almost 4 weeks for the part to have the washing machine fixed. Very good communication via email with supplier.”

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Posted 1 month ago

“Good source of replacement parts. Ordering online straightforward. Only negative was delivery took much longer than stated due to "supply chain issues"”

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Posted 1 month ago

“Tried very hard to help replace cooker hood lights which no longer exists.”

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Posted 2 months ago

“goods arrived but were very late with delivery, I had to contact White goods twice before I was told the order would be late”

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Posted 2 months ago

“Thank you for your help with our enquiry. It was kind of you to look for the part, but is now obsolete. We have stopped looking.”

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Posted 2 months ago

“Delivered on time, fantastic price and does the job perfectly”

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Posted 2 months ago

“I needed replacement hinges for an ancient cooker. I emailed UK Whitegoods with details of the cooker and they replied very quickly telling me exactly which part I needed. I ordered it from them. It didn't arrive in the time predicted (though delivery wasn't guaranteed) so I chased it up. Again, I got a very fast reply, explaining the problem they were having with the supply of this particular, obscure, item. It wasn't urgent so the delay wasn't a problem. Item arrived soon after. Very professional service. Would certainly recommend them, and use them again. Would have been 5 stars if they had been a bit more proactive, and had contacted me to explain the delay, rather than me having to chase them up.”

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Posted 2 months ago

“My item was out of stock at the time of ordering but it soon arrived after your communication. And it was well packed . Thanks”

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Posted 2 months ago

“Easy and quickly identified part required just a bit slow on delivery”

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Posted 2 months ago

“Very quick to respond to my query.Product was found for me and then I ordered it...still waiting on confirmation that the product has been dispatched”

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Posted 2 months ago

“Excellent advice given to enable accurate choice of replacement freezer drawers, delivery a bit slow.”

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Posted 2 months ago

“Although they could supply the part that I needed, I was impressed by the speed of their response. They also showed that they understood what my problem was and it was obvious yI was dealing with a knowledgeable person.”

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Posted 3 months ago

“Generally good at providing the parts I need.”

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Posted 3 months ago

“Thanks for cooperation regarding my enquiry sourced the part required (cooling fan) elsewhere. Kind regards. Howard”

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Posted 3 months ago

“I have ordered some parts for my Samsung washing machine and I did get help from UK Whitegoods support to select the right item. The machine is working perfectly now and I satisfied with customer service of this company. I will definitely recommend it to anyone looking for the best professional service Mohamed Elbashir”

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Posted 3 months ago

“They respond to enquiries within one hour and that is what I found. I did also email another company who never responded so I put my business with UK Whitegoods and ordered the part. I thought delivery was a bit slow. I ordered the part on 28 December. It said delivery about 3 days. One week later, on 4 January I got an email to inform me that the item had just been dispatched. It arrived on 9 January.”

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Posted 3 months ago

“Part worked alright but the fitting wasn’t good as i had to cut the plastic around and i could fit only one screw”

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Posted 3 months ago

“Good experience with this company so far always answer your emails and very knowledgeable told me exactly what I needed to repair washing machine and said the spider in my machine was updated absolutely brilliant I bought the genuine part and was delivered in 9 days”

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Posted 3 months ago

“Unfortunately you were unable to identify the part requested, asking for a photo, but I managed to clear the blockage with a pressure line.”

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Posted 3 months ago

“Helpful site and the correct part was delivered. Genuine spare. A bit slow to arrive - wasn't dispatched for 6 days. Would use again though.”

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Posted 3 months ago

UK Whitegoods is rated 4.4 based on 8,178 reviews