I needed replacement hinges for an ancient cooker. I emailed UK Whitegoods with details of the cooker and they replied very quickly telling me exactly which part I needed. I ordered it from them. It didn't arrive in the time predicted (though delivery wasn't guaranteed) so I chased it up. Again, I got a very fast reply, explaining the problem they were having with the supply of this particular, obscure, item. It wasn't urgent so the delay wasn't a problem. Item arrived soon after. Very professional service. Would certainly recommend them, and use them again. Would have been 5 stars if they had been a bit more proactive, and had contacted me to explain the delay, rather than me having to chase them up.