SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.77

4.8 Rating 30,008 Reviews

94 %

of reviewers recommend SHO

4.8

Based on 30,008 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1647

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delivery took too long and I’m disappointed in the bottle it is no better quality than others I have had at half of the price. I’m especially disappointed in the sports cap mechanism it keeps loosening and then the bottle leaks I shouldn’t have to keep re tightening it”

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Posted 6 months ago

“My order was cancelled straight after being allowed to order without a reason why.”

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Posted 6 months ago

“Really disappointed with my newt, have the sport bottle which ive used for a number of years and was great. This bottle doesn't stay as cold as the sport bottle and actually leaked while in my bag”

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Posted 6 months ago

“To big,to heavy and no handle, very disappointed”

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Posted 6 months ago

“I bought the mystery box. Super disappointed. It was sold as having 4 items (which it did) but one was a mismatched lid and the other a straw lid fitting in a random colour. The example boxes showed bottles and cups so wasn’t expecting to find a lid as one of my items. I’ve returned my parcel, but yet to receive any refund”

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Posted 6 months ago

“Very heavy and suck bit not great”

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Posted 7 months ago

“I love the company and It's a lovely looking bottle that I got. But my water hasn't stayed cold for 12 hours. Such a shame as I had high hopes for this bottle.”

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Posted 7 months ago

“Having used my cup a few times I know find it is starting to leak from the lid so has to be carried in hand everywhere and cannot be put in a bag”

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Posted 7 months ago

“Disappointed with my purchase not worth £20 went down to £16 as soon as I brought it,and no flip up sippy part to drink from have to undo like a bottle,havnt even used it,have it back if you want it”

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Posted 8 months ago

“Both bottles are broke one doesn't keep drinks cold anymore and the is leaking so I think I have wasted my money in not impressed with them at all”

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Posted 9 months ago

“Order process was fine, but delivery not so good. Item was ordered in good time to serve as a gift for a birthday, but due to Royal Mail ineptitude (appreciated this is not Sho!) the item was delivered almost week after order. Then, to make things worse the brush that was ordered was not in the delivery, yet the invoice slip suggested otherwise. Still waiting for the brush to arrive!”

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Posted 9 months ago

“Emailed about noisy straw that I can’t sort out myself. They did reply but when I replied back nothing since”

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Posted 9 months ago

“Order arrived incomplete , emailed to customer service to inform. Im still waiting for order to be completed. Product looks fine”

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Posted 9 months ago

“I'm upset I ordered 2 only received one of the food flasks I've had an apology and sending the other one out they were presents for my sons still waiting for the other one hope it arrives soon it should have arrived ASAP to be honest”

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Posted 9 months ago

“Every time I try and order from SHO, the order gets cancelled immediately with no explanation. Very frustrating as I have lived my SHO products in the past”

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Posted 10 months ago

“I bought 3 water bottles, one for each of my children. My one year old threw hers out of the stroller the day after they arrived and cracked the lid in half. Obviously, I understand it was her fault but thought since I’d just spent £60 on three water bottles, Sho might’ve replaced it for her with it being a day old. I was disappointed with their response basically saying no but I could buy one. I will but I thought it was reasonable to ask for one as a gesture of goodwill, given it was brand new. Never mind, the water bottles are good and keep water cool whilst the children go about their daily activities.”

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Posted 10 months ago

“Product was good but too many unsolicited marketing emails, even after I unsubscribed, mark them down.”

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Posted 10 months ago

“I love the water bottles, but this cup is really disappointing. Doesn't fit in the car, after a few uses it's really hard to keep the inside looking nice and the drink doesn't stay very hot for long. Bought as a treat for myself but would not recommend or buy for others. There are a lot better thermos cups available.”

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Posted 10 months ago

“Very disappointed in this product. Leaked everywhere while tucked in my arm walking to the car and then while in car. Requested a return and I’m told to video it…..like I’m lying! Dealing with enough right now after losing my dad so no, I won’t be videoing it. When told them that they just send care instructions. Absolute joke. Never experienced anything like it from any other company I’ve returned too. Shocking customer service. Cup is in the bin!!”

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Posted 11 months ago

“I'd love to leave a review, but I have not received my order yet.”

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Posted 11 months ago

SHO is rated 4.8 based on 30,008 reviews