SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,773 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,773 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1622

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good cup. Flow through lid was awful.”

Helpful Report

Posted 8 months ago

“I used my flask for the first time, following all the advice and I a sad to say I was very disappointed. My food was barely warm. Absolutely nowhere near hot. I'll use it again, taking extra care to follow the advice, but currently, I'm not enamored with the product. It looks lovely, though, so there's a positive.”

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Posted 8 months ago

“Not sure if I’m doing something wrong, but my food is not staying hot- it is barely warm by the time I eat it at lunchtime.”

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Posted 8 months ago

“I bought one so I didn't need to use the microwave at work. Heated my soup up and put it in my sho at 6.30am, 12.30 pm I had lunch. It was just warm. I did put boiling warm in first so disappointed”

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Posted 8 months ago

“I ordered the calix in very berry. It came very well packaged. Unfortunately it doesn't keep my coffee hot for more than 3/4 hours and it is not leak proof or splash proof so care needs to be taken with it.”

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Posted 8 months ago

“Cooked some noodles in the morning , heated the flask as advised but come lunchtime the noodles were just lukewarm so not as I expected !”

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Posted 9 months ago

“I have the guzzler and I was very happy with it until the top disintegrated when it came into contact with a small child’s plastic ball. It ended up on its side and the top just fell apart. I’ve been offered a 20% discount on a replacement top but on looking at the reviews there is at least one customer who has had the same experience. I’ll end up paying for postage so it’ll cost me £10 or so to get a new top on a £22 bottle. Not the best experience, sadly so I’d recommend you treat it with care ….”

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Posted 9 months ago

“Lovely cup but does leak an awful lot around the lid which is a shame as the company say they are leak free”

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Posted 10 months ago

“I received my order (the guzzler 1.9) but it didn't holds the coldness. I could put lots of ice in and withing 20mins it had gone! I was advised to put boiling hot water in it overnight even though the instructions said don't do this site the the topper. A work colleague pointed out it was the same size as hers (950mls) and I was adamant she was wrong. Low and behold we check the bottom, is been sent the 950ml. Poor checking process.”

Helpful Report

Posted 10 months ago

“Still to experience the products as designed sadly. Love the design of my bottle, but sadly the flow is so slow that makes it unfit for purpose. Currently waiting for a replacement valve which will hopefully solve the problem. Waiting patiently (a week+ now) and very much hoping this resolves the issue, as so keen to start guzzling with my beautiful bottle”

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Posted 10 months ago

“Unfortunately the wrong colour arrived. So waiting for confirmation that it will be exchanged”

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Posted 10 months ago

“I loved the bottles, specially the engraved one for my child. However, we only received two of the three bottles we ordered :-( I am afraid this might not be the best place to bring this to your attention but I wasn't sure how else to get in touch.”

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Posted 11 months ago

“I’m afraid my order went missing so i haven’t actually got them yet.”

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Posted 11 months ago

“straw broke within first two days. personalisation can barely be seen as it over the design and very small.”

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Posted 11 months ago

“I bought an XL bottle for my partners birthday present, it arrived dented. Although I emailed SHO I haven’t heard anything over a week later. I’ve had to give the dented bottle to my partner now because the birthday has arrived!”

Helpful Report

Posted 11 months ago

“Loved the bottle and Callix I ordered but followed a Facebook link to buy them. Once I’d ordered and paid for them there was another Facebook post saying ‘Buy two get one free.’ Spoke to customer services and they wouldn’t allow the free item.”

Helpful Report

Posted 11 months ago

“We had to replace one of the bottle lids very soon after buying as it had cracked. One of our other bottle lids has lost the rubber seal so water now just pours out of the hole. I know that the straw lids are not 100% leak proof but I find them to leak more than the website would have you believe. I know friends who use the bottles and rave about them so it may just be that we have been unlucky”

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Posted 11 months ago

“Really love the Sho bottles but have to say I was REALLY dissapointed with the Abracadabra deal and the customer service I received when contacting them about it. You basically buy the bottle and get a free straw lid! Definitely not worth the money for something you that you don't know what you are getting. I've always bought from Sho but feel very dissapointed and let down with their customer service and how they dealt with my complaint, I thought Sho would have done better than that!”

Helpful Report

Posted 11 months ago

“Does not keep my drink hot for longer than 2 hours. Disappointing as I it's a beautiful cup.”

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Posted 1 year ago

“I am very disappointed with the services provided. I ordered 3 bottles and 2 straw brushes, I received only 2 bottles and a brush. having to wait again for about 2 weeks for the other bottle to be delivered to me. the wait was long ordering from Romania.”

Helpful Report

Posted 1 year ago

SHO is rated 4.8 based on 28,773 reviews