SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.79

4.8 Rating 28,798 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 28,798 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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1624

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I got the cardboard box which I’m guessing the bottle comes in but I didn’t receive the bottle, not sure how that happens but it did.”

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Posted 5 months ago

“I ordered my sho bottle the beginning of January and still have not received my order.”

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Posted 5 months ago

“Don't waste your money. I bought these to try and save money/ make eating at lunch easier for 2 teachers. Well we're 2 weeks in an unless the flask is stuffed full of food the food is stone cold by lunch time. The amount of food that's needed in the flask to keep the food hot is enough for 2 people. So you either have to choose to over eat/ waste food or have cold food if it's the correct size helping. Wished I'd bought cheaper ones from a supermarket where I wouldn't have been so upset with having cold lunch.”

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Posted 5 months ago

“Bought the cup for hot drinks and it’s useless. Massive design flaw where your nose blocks the air hole so it isn’t smooth drinking experience. Contacted support who weren’t interested but admitted they knew there was an issue. Love their water bottles but will take my business elsewhere now”

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Posted 6 months ago

“I purchased 3 Pacto cups for us, the first one we used is faulty and the lid comes off. I’m trying to return it but the customer service is very difficult to deal with wanting videos of the liquid leaking out the cup, asking exactly what temperature I have the liquid at. I just wanted to have a good quality working flasks to have a hot drink and this has been going on for nearly a week with various questions to delay things. Even resorted to celotape the lid on so it wouldn’t pop off.”

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Posted 6 months ago

“I ordered on Christmas day and I am still waiting for my cup to arrive ! I've emailed for a update and not had anything back Poor customer service”

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Posted 6 months ago

“I bought my husband a sho cup for his coffee on his way to work but today was the first time he used it and he's not impressed at all. Firstly it doesn't fit any of the cup holders in his van also it leaks! Coffee came out of the little hole on the top which I think is very bad design! I also bought one for myself but haven't used it yet so think I'll be returning it for a refund. All in all not a good buy at all.”

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Posted 6 months ago

“I am still yet to receive my order after over a week now (delivery said 2-4 days) !!! Absolutely ridiculous, when written to the company they have not replied each time. it really is ridiculous and i’m sick or company’s like this taking advantage of customers. WOULD PUT A ZERO IF I COULD.”

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Posted 6 months ago

“Poor customer service & poor quality coffee cups.”

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Posted 6 months ago

“After buying many products and being really happy with them, I decided to buy my about to be 1 year old one of the children's bottles. Unfortunately the straw lid was broken upon arrival but between me sending an email and sho asking for a photo my husband unfortunately threw the broken one in the bin whilst cleaning up. Sho have told me because I no longer have it they won't do anything about it thus making the bottle completely unusable because a baby cannot use the normal bottle opening. I won't be buying from them again and will be purchasing my bottles from alternative vendors like chilly in the future.”

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Posted 6 months ago

“We still haven’t received our order - almost 3 months later.”

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Posted 6 months ago

“Leaks on lid and drinking spout. Asked for refund they request video ridiculous excuse Doesn't keep liquids hot for time stated either. WASTE OF MONEY.”

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Posted 6 months ago

“Always purchased SHO my son has numerous bottles for school and always been so happy with them. Very disappointing with the fact that my coffee mug doesnt stay warm for longer than 1hour and also leaks all out the sides. Unsure if I've had a faulty mug has anyone else experienced this with the travel mugs please? Thankyou!”

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Posted 7 months ago

“Broke my nail trying to get the top off. Far too stiff No suitable instructions with the product. What's it for? Absolute waste of money!”

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Posted 7 months ago

“Sick and tired of your emails asking for feedback. I won’t be ordering again if you continue”

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Posted 7 months ago

“My cup is no leak proof lid is coming of very unhappy 😔”

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Posted 7 months ago

“Tested this with putting very hot soup into my new SHO flask. Within 5 hours the soup was cold I was bigging this up saying that i am getting one. I quickly told them never to get one after they all showed interest. An awful purchase unfortunately for me”

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Posted 7 months ago

“Awful, the straw drops out of the lid and so you have to unscrew it almost every use. I have used this product every day for work for just over 60 days and the product is already failing.”

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Posted 7 months ago

“I don't know why but I trusted the opinions that your thermoses are really good and I was disappointed because they don't keep the heat, the food gets cold very quickly, unfortunately I unnecessarily ordered 4 of them for the whole family and we tried them all and unfortunately we were disappointed I would gladly give them back to you”

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Posted 7 months ago

“Coffee cup is useless. Leaks and the lid pops open”

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Posted 7 months ago

SHO is rated 4.8 based on 28,798 reviews