SHO Reviews

Name: SHO
Rating: 4.80

4.8 Rating 25,453 Reviews

95 %

of reviewers recommend SHO

4.8

Based on 25,453 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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1464

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not good customer service.. they not even giving free return or exchange…they should improve the system… not recommended..cup linking from everywhere..”

Helpful Report

Posted 1 year ago

Hi Krupa, Thanks for your review. Unfortunately, free returns is not something we offer at the moment. Apologies for any inconvenience caused. You can find our Refund Policy on the checkout page on our website but you can also find this outlined in the Customer Service section in our FAQs. Best wishes, Ellie

Posted 1 year ago

“Lid fell apart after one use”

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Posted 1 year ago

“Asking for a review when the item hasn’t been received?”

Helpful Report

Posted 1 year ago

“Customer service is terrible. They did not even respond in writing but only sent screen grabs when return information was requested. Delivery and dispatch is mis advertised. They take days to dispatch and then days to deliver not the 48 hours alluded to.”

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Posted 1 year ago

Hello there, I've read through your email thread and I can see that we did reply to your in writing but we did also send over some screenshots to help clear up any confusion you may have with the delivery times. Your order was delivered within the timescale quoted on our website (1-2 days processing, 2-3 days delivery). Tracked 48 is the Royal Mail delivery service that your order is sent via not how long it takes to receive your order after it's placed. Again apologies for any confusion caused. If you have any questions or need any further clarification, please respond via our email thread or pop a new email across to support@shoreusable.com. Best wishes, Ellie

Posted 1 year ago

“Well am waiting for my last order because gad to ore order 1 if 3 utems”

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Posted 1 year ago

“I emailed in 27th February regarding my order I have not received a response I feel very let down.”

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Posted 1 year ago

Hey there, I've had a little look into this my end and I can see that we got back to your email on the 28th February at 11:22am. It may be worth checking your spam folder just in case our response has fallen in there. You're more than welcome to pop another email across to support@shoreusable.com and we'll have our email resent across to you :) Best wishes, Ellie

Posted 1 year ago

“Food flask looks good but food didn't stay warm for long. Soup was just tepid even though we followed the instructions to the letter. Wrote and told them about this week's back but heard nothing, then received this email asking for a review!!”

Helpful Report

Posted 1 year ago

Hey Julie, I've had a little look into this my end and I can see that we got back to your email on the 22nd February at 11:40am. It may be worth checking your spam folder just in case our response has fallen in there. You're more than welcome to pop another email across to support@shoreusable.com and we'll have our email resent across to you :) Best wishes, Ellie

Posted 1 year ago

“I feel really bad saying this as the flasks are so beautiful to look at, I bought 4, gave 2 as presents & have kept 2 for my son & I. I put hot food in at 7am & by 1pm it’s cold:( I have tried overheating my food, but the same happens…. I’m disappointed but will just let it go.”

Helpful Report

Posted 1 year ago

“Very very poor. Does not keep hot, mug is not foully sealed and therefore heat escapes and actually rather risky! I have two food containers & a coffee mug and none keep hot. Customer service is poor. Very disappointed”

Helpful Report

Posted 1 year ago

Hi Stacy, Thanks for your review :) I'm ever so sorry for any confusion caused when ordering the Pacto. Unfortunately, as advised on our website, it's not leak proof but we do have an optional closable splash proof lid that can be purchased to go with it. I've had a look into your email threads and it looks like you haven't got back to us after we asked you to complete boiling water test on your products. If you complete these and get back to us, we'll be able to help you further with this. Best wishes, Ellie

Posted 1 year ago

“I order a flask I didn't get it I just got the top no flask”

Helpful Report

Posted 1 year ago

Hello Rosemary, Thanks for your review. I think there has been a bit of confusion on your part as I've looked into this for you and I can see that it was only a Straw Lid that you purchased on your last order. The Straw Lids and the Original 2.0 Bottles are separate items so you need to add both of these to your basket to receive a bottle too. Apologies for any confusion caused. If you have any questions, please pop us across an email to support@shoreusable.com and we'll be able to help :) Best wishes, Ellie

Posted 1 year ago

“I would have left zero stars as I have not received any of the goods ordered.”

Helpful Report

Posted 1 year ago

Hi Marie, I can see that you've actually pre-ordered your Sports Bottle with a shipping date of 30/04 so you will not receive your order until we've received our delivery in April. If you have any questions, please pop us across an email to support@shoreusable.com and we'll be able to assist you :) Best wishes, Ellie

Posted 1 year ago

“Love my sho bottle but unfortunately the straw lid doesn’t work. All I get is air when I drink from it, rendering it useless. Hoping customer services gets back to me to resolve.”

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Posted 1 year ago

“I have received a faulty cup and have been trying to get hold of the company for a week. my email has not been responded too, i’m very disappointed as the reviews were so good… unfortunately my experience isn’t so good. i’m still awaiting a response regarding the faulty cup that I bought for my young daughter”

Helpful Report

Posted 1 year ago

Hi Kate, Thanks for your review. I've had a little look into this and I can see that we tried getting back to your emails but they kept bouncing back due to your inbox being full. I can see that you've now provided us with an alternative email address to contact you on but you haven't replied to us as of yet. If you could get back to us, we'll be able to arrange for the replacement Straw Lid to be sent out to you :) Best wishes, Ellie

Posted 1 year ago

“I ordered the pacto cup. It doesn't tell you in the info that the sip hole doesn't close, this means my drink doesn't stay hot and obviously it spills out. I contacted customer service and asked to return it, they said I could but had to pay postage, it doesn't tell you this on the website either! They told me I could purchase another lid which is splash proof(not leak proof) but obviously at a further cost to myself -why aren't you able to choose this lid with the original purchase??! Also doesn't fit in a car cup holder. Very poor design.”

Helpful Report

Posted 1 year ago

Hi Jill, Thanks for your review :) I'm ever so sorry for any confusion caused when ordering the Pacto. Unfortunately, at the moment it's not leak proof but we do have optional splash proof lids available on the Pacto product page. If you have any questions or queries, please pop us across an email to support@shoreusable.com :) Best wishes, Ellie

Posted 1 year ago

“Been ordered for weeks and still no sign of it arriving but you ask me for a review???”

Helpful Report

Posted 1 year ago

Hi Ian, I've had a little look into this and I can see that you've actually pre-ordered your Food Flask with a shipping date of 28/02. However, we received our Food Flask delivery earlier than expected so we're working on dispatching all pre-orders as quickly as we can. Your order should be with you soon. I hope you love it when it arrives :) Best wishes, Ellie

Posted 1 year ago

“I bought a food flask for my daughters lunch but it DOES NOT keep food warm. Not even in the space of 2 hours after I had made the food and it was too cold for my daughter to eat.”

Helpful Report

Posted 1 year ago

Hi there, I'm really sorry to hear this. As long as the Food Flask is being preheated, completely filled to the top and the food is put in as hot as possible, it should be keeping your food hot for up to 10 hours. If you pop an email across to support@shoreusable.com, we’ll be able to help with this. Best wishes, Ellie

Posted 1 year ago

“I ordered two new bottle tops and at the last click of the order managed, unbeknown to me, agreed to buy another product. I was unable to delete this and when I immediately contacted Sho they didn’t respond until it was too late to alter the order. Their advice was to refuse the delivery which is impossible unless you stay at home until it arrives. No refund, just pure trickery. Really shocked at the lengths a company will go to.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your review :) I've had a little look into this and I can see that we were unable to catch your order to remove the item you accidentally added in time as it had already left us. Unfortunately you didn't use one the the keywords outlined in our FAQs so your email was not picked up in time. We receive a high volume of emails everyday so we advise that you add the keywords 'Cancel' 'Edit' or Amend' to the subject line of your email if you ever make a mistake on your order so we can catch this in time to change this for you. We otherwise get back to our emails in time and date order. However, you're more than welcome to return the unwanted item to us for a refund. If you pop across an email to support@shoreusable.com, we'll be able to send you across the return details. Best wishes, Ellie

Posted 1 year ago

“Horrendous delay in delivery, no communication, no attempts to resolve complaint when raised and now harassed by advert emails.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your review! I'm really sorry about the delay on your order. I've had a little look into this and I can see that your order was caught up in the Royal Mail strikes just before Christmas. Unfortunately, due to the extra volume of parcels and the several strike days carried out by Royal Mail this did cause a backlog in the postal system so we were seeing significant delays on our deliveries at the time. However, I can see that we did keep in contact with you to check on the status of your order and it was eventually delivered on the 19th December. Unfortunately, Royal Mail's industrial action was out of our hands and we can only apologise on their behalf for the delivery delays. Best wishes, Ellie

Posted 1 year ago

“I purchased a travel mug, which I thought had a sealed lid. It has a small opening which doesn't close which means I cannot use it as a travel cup. I feel very disappointed 😞 I purchased a food flask previously which wa great that's why I chose your brand.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your review :) I'm ever so sorry for any confusion caused when ordering the Calix. Unfortunately, at the moment it's not leak proof but we are hoping to release a closable splash proof lid in the near future. If you have any questions or queries, please pop us across an email to support@shoreusable.com :) Best wishes, Ellie

Posted 1 year ago

“Absolutely rubbish, primed first with boiling water, food was cold. I left a complaint and no answer? Shocking!”

Helpful Report

Posted 1 year ago

Hi there! I'm really sorry to here this. This doesn't sound right - I've had a little search through our emails and it doesn't look we've received anything from you. If you pop an email across to support@shoreusable.com, we'll be able to help with this :) Best wishes, Ellie

Posted 1 year ago

SHO is rated 4.8 based on 25,453 reviews