Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,783 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“All its fine... good Company and very good driver. Perfect. Very happy again. T. Liedtke Brandenburg Germany”

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Posted 1 year ago

“avec mon premier transporteur la transaction a echouée car en lituanie resultat j'ai perdu votre cote part sois 140,96 euros la pas tres content le 2eme situé dans le vaucluse super”

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Posted 1 year ago

“Awesome shipping company (Xpedited) delivered early! A++++ service”

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Posted 1 year ago

“Perfekt Match”

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Posted 1 year ago

“I needed to transport a vintage armchair from a location in Rome to a location in Nice. Among the movers suggested by Shiply I chose Filip Transport Experts Ltd/NRC Express Ltd. With the order 9XPEJGQXV. Problem arose with the agreed delivery date because it was myself moving from Rome to Nice to collect it in the agreed time frame (3rd to 10th). The correspondent Ramona Cazacu announced a passage for another job through Nice earlier on the 2nd and they torpedoed the delivery in my attempt to anticipate my presence. In spite of my several requests I had a vague indication of a deposit in a store room in Lille (over 1000 miles north from Nice !!!) and no mention of a delivery date.”

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Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Excellent Service and communication!”

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Posted 1 year ago

“Because Shiply customer support is almost non existent I am posting on here. I anticipate a cut and paste/ standard/ no accountability reply. Yet again I am chasing information and help. Please could you advise me what is being done to assist with my dispute/ theft of my item? My sofa has been stolen and I have been waiting for an update since 23rd March 2025. You emailed that you would cancel my review of AJ_Nationwide so I can leave an updated review to warn people from using these criminals masquerading as a courier company. This has not happened. Why not and when will I be able to leave a new review so it assists other customers please? The courier companies on your website seem to operate unregulated and without checks and security for customers. It is absolutely disgraceful that I do not have any idea where my sofa is. It is now over 14 days since you sent this email: Hi, A user (cc'ed in here) has opened a dispute on Shiply relating to delivery id: #VZW6RLZNV. Within this email thread, the user must now state the nature of their dispute and the amount of money claimed. Within 14 calendar days of the user stating their claim and attaching any relevant evidence to support their claim, the transport provider must either:- a) admit all of the claim and make payment via Shiply b) deny all of the claim and write their defence c) deny part of the claim and write their defence Kind Regards, Shiply Trust & Safety Team What happens now please? What is the next stage after this action? Again I anticipate there is no action whatsoever. I’ve raised a case with the police. I would like to update my case with the details of the transport provider. You offered by email to provide any information to help my case. Your courier ‘vetting’ system must surely have information the police can use to help them and the many others who have also had items stolen. The reviews on their website are evidence of this. Many seem to be struggling to get any support from Shiply. Therefore I would like the transport providers address to send to the police or you can send it to them. I would need proof of this. This will also enable me to take them to court for a small claim. Surely your vetting system requests information that will assist my police case? I have CCTV of the criminal and the van. This has been sent to the police. You also stated that that the courier company were suspended. Is that the case please and what date were they suspended? They still seem to be operating, making collections and deliveries, with carte blanche to steal other items. As a customer I feel totally disregarded by Shiply. They seem to be lacking in any responsibility or moral obligation to help resolve a blatant theft. I have researched your reviews and feedback very thoroughly. I have zero faith Shiply will provide any information to assist me. This was my first experience using Shiply. Had I known how easy a target I was I would never have placed my trust in one of the many companies you approved. While it is clear many customers have a positive experience with Shiply it is also clear that many do not. You are failing customers and despite all your blanket responses to complaints from customers to ‘help, understand, review your policies etc ‘ nothing seems to change. Shiply is effectively providing a platform for unscrupulous criminals to steal. Your office on Regent Street in London is simply a small room operating as a holding office. Two small dogs greeted me from behind a stair gate and the Shiply employee informed me I was one of many who experienced theft. He told me if I wrote a letter of complaint it would be left in a corner. He advised me to report my theft to the police and call trading standards. I am now considering all my options. Contacting the ombudsman, trading standards and any media outlets interested in my case, and others. I look forward to hearing from you. Thank you”

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Posted 1 year ago

Hi Jill, We’re truly sorry about the poor service you’ve received from the transport provider, and we completely understand how upsetting this experience has been. Unfortunately, despite our efforts, the provider has stopped responding to all communication. As a result, their account has been suspended. The dispute timeframe has now passed without any resolution from their side, and we regret to inform you that we are unable to take this any further through Shiply. We don’t take situations like this lightly, and it’s deeply disappointing that we’ve not been able to bring this to a resolution for you. At this stage, if you wish to pursue the matter directly, we fully support your right to do so. We have already provided you with all the information we hold about the transport provider. Kind Regards, Megan

Posted 1 year ago

“Correction to my last feed back, my feedback was for Shiply not marian the delivery driver. The drlivery driver was great and did exactly what he was supposed to do. The issue was created by Shiply. My order number was: 9XP5M0NKV. I left feedback and thought, I was leaving feedback about shiply but unfortunately it was left on the delivery and is reflecting on the delivery driver.”

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Posted 1 year ago

Hi Shazad, Thank you for your message and for clarifying your feedback. We're glad to hear that Marian, your delivery driver, provided a great service and fulfilled the job as expected. We understand that your concerns were directed at Shiply and not the transport provider. If you'd like, we can help amend or remove the feedback left on Marian’s profile so it reflects your actual experience more accurately. Please contact us at support@shiply.com and we’ll be happy to assist in updating the review. Kind Regards, Steve

Posted 1 year ago

“Great work”

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Posted 1 year ago

“bestens sicher verständlich”

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Posted 1 year ago

“Very polite and helpful. Responded quickly to messages. Picked-up and delivered within the time-frame they said they would. Efficient and careful. Would recommend and use again in future.”

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Posted 1 year ago

“shiply nimmt Dir wirklich die Arbeit ab”

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Posted 1 year ago

“very useful”

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Posted 1 year ago

“The Shiply deposit is a fee. Shiply have a standard fee and hidden fee called small deposit. It is not deducted from the final fee or is not paid to the couriers. Bad.”

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Posted 1 year ago

Hi, I'm sorry to hear that the Shiply fee structure wasn't clear to you. To clarify, the deposit paid when accepting a quote on Shiply is our service fee for using the platform to connect with a transport provider. This deposit is separate from the amount paid directly to the courier and is not deducted from their fee. We aim to make this transparent at the time of booking, but I understand how it may feel confusing. If you have any questions about your deposit or would like us to review a specific transaction, please feel free to contact our team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“I paid £97 and courier never delivered my item… for two months I have chased Shiply and have been completely ignored. No contact number. No complaints procedure. Only option is going the small claims route in Court. Absolutely appalling.”

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Posted 1 year ago

Hi Kate, We’ve connected you with the transport provider aj_nationwide, so please allow a little time for them to respond directly to you. While we always try to assist where we can, please note that Shiply is a transport marketplace and we do not have direct control over individual transport providers. For added peace of mind on future shipments, we do recommend considering the Shiply Protection Plan at checkout, which offers additional coverage in case things don’t go as planned. If you need further help in the meantime, feel free to reach out to us at support@shiply.com. Kind Regards, John

Posted 1 year ago

“Got many offers very quick. In under 24 hours I picked the best option available and all went very smoothly!”

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Posted 1 year ago

“Brilliant service this time All went well”

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Posted 1 year ago

“Ca foncionne tres bien”

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Posted 1 year ago

“The website has for the second time used an incorrect address , somehow it over rides the delivery address for Copart in Milton Keynes ( mk42) The result I get in accurate quotes . Discussed it with Shiply , there response took nearly a week and Tbf they didn’t seem to give a monkeys 🙈 It’s happened more than once”

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Posted 1 year ago

Hi Neil, Thank you for your review and for bringing this to our attention. I'm really sorry to hear that the address was incorrect on more than one occasion and that this led to inaccurate quotes. Regarding the postcode issue, we understand your concern, and we can assure you that Shiply does not alter the details entered by users. However, we will investigate this further to determine if any technical issue may have caused this discrepancy. If you continue to experience issues or need further help, please feel free to email us at support@shiply.com and we’ll be happy to assist. Kind Regards, John

Posted 1 year ago

“Edi was extremely professional and replied to questions quickly. I highly recommend them for your shipping needs”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,783 reviews