Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,171 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,171 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Alles geklappt”

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Posted 5 months ago

“Easy process”

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Posted 5 months ago

“Once my cargo trailer was delivered to the dealership, it was picked up promptly and shipped 1400 miles away in a very timely manner. I give William five stars for a job well done.”

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Posted 5 months ago

“Very happy with the service”

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Posted 5 months ago

“John deliverd my Mini Cooper from Norfolk to Cornwall at a very competitive price. Good communication, friendly and helpful. Highly recommended.”

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Posted 5 months ago

“Quick response, fair prices.”

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Posted 5 months ago

“Buena ayuda para encontrar s transportistas”

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Posted 5 months ago

“Shiply is easy to use and was a lifesaver to help transport a large dining table.”

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Posted 5 months ago

“Amazing service from Darren djfdriver, such fabulous service, what an amazing guy who really put himself out to help, on collecting my items, then delivering them to me the same day. Truly amazing,Also a big thank you to Shiply for creating this amazing platform.”

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Posted 5 months ago

“Alles super, aus mehreren Angeboten haben wir was passendes für uns gefunden Danke”

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Posted 5 months ago

“Excellent service, interface facile, simple et efficace. Merci de m’avoir permis de trouver un transporteur professionnel sérieux. Je recommande!”

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Posted 5 months ago

“Everything went fine. Thanks for your Service.”

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Posted 5 months ago

“Great service and our expensive part got to our customer safe and sound with no issues !”

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Posted 5 months ago

“ich bin bisher zufrieden mit shiply. habe die plattform schon häufiger genutzt.”

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Posted 5 months ago

“Tout était parfait. Merci”

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Posted 5 months ago

“nice, worked well”

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Posted 5 months ago

“Alles bestens danke.”

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Posted 5 months ago

“I used Good Fellas and communicated with Bruce. Great customer service and very reasonable quote given. I was very happy with the complete service. I had several boxes collected from a relative in Swindon and then brought to Edinburgh. The whole process only took a few days, from booking to final delivery with options for the delivery date and then a 3 hour time slot for collection and delivery. The Gentleman delivering were very helpful and polite. I would highly recommend Shiply.”

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Posted 5 months ago

“Two months, broken TV, and zero resolution — Shiply’s insurance runaround My wife and I moved from London to Stockholm on 13 August and booked a mover via Shiply. Our TV arrived broken and completely dead, with additional damage to an Xbox and a trophy. Before booking, we confirmed there was insurance “up to £3,000” associated with the job. After delivery damage, Shiply rejected our claim on 1 September, citing their Protection Plan “UK-only” clause – this wasn’t highlighted to us when questioned about it, even though our shipment was international and we had been told to expect insurance cover via the transport provider. On 3 September, Shiply wrote that they had “clarified things with the Transport Provider” and that the provider should open a claim with their insurer (JOVE is apparently the name of this provider) “as soon as possible.” That sounded promising, but since then we’ve had repeated chasers from us and from the courier with no substantive progress. Through late September and mid-October, both we and the courier emailed Shiply asking for updates; the courier even noted “No contact from Shiply or Jove”. As of 15 October (two months since damage), Shiply has stopped responding, and we remain out of pocket for a replacement TV. Why this matters: We booked through Shiply in good faith and verified insurance would apply to this job (quoted “up to £3,000”) When damage occurred, Shiply first pointed to a UK-only Shiply Protection Plan that we weren’t told about when we questioned the insurance prior to booking instead of helping progress the provider’s insurance they referenced themselves Shiply later said the provider would raise a claim with a provider called JOVE, then went silent, despite multiple follow-ups from both us and the courier. We’re posting this review in the hope Shiply finally owns the process, coordinates with UK Euro (our transporter) and JOVE, and resolves our claim promptly. At minimum, we expect Shiply to confirm the insurance route they themselves identified and ensure the claim is processed without further delay.”

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Posted 5 months ago

Hi Joseph, Sorry to hear about the difficulties and delays you’ve faced. I completely understand how frustrating it must be to have your belongings damaged and to wait this long for a resolution. To clarify, Shiply’s optional Protection Plan applies only to UK domestic shipments. For international deliveries, coverage is provided directly by the chosen transport provider, and any claims must be made through their insurer. In your case, UK Euro would need to progress the claim with their insurer as originally advised. We’ve now connected the transport provider directly with Jove's claims department to help speed up the process. If you need any further updates or assistance, please email us at support@shiply.com, and our team will ensure communication continues smoothly. Kind Regards, Steve

Posted 5 months ago

“Had a terrible experience with Shipley. Agreed to a price/contract, when my vehicle was delivered the driver demanded more money than was agreed upon or would not let me have my vehicle. Shipley has done nothing to help and has stopped responding to emails.”

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Posted 5 months ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 5 months ago

Shiply is rated 4.5 based on 43,171 reviews