Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 2,963 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,963 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The authentication is deep and the website interesting”

Helpful Report

“Opening the account online was relatively easy, however it all went downhill from there. I received an email confirming that I had opened an account but didn’t receive the welcome pack. I checked my junk email after a few days of no email and nothing in the post and it was there, however I didn’t have any account information just t’s & c’s and a direct debit confirmation I emailed requesting the account details and more info on when I would receive statements I received an email back stating I don’t get any account information and there isn’t an online option to check the account, just annual statements and for anyone else to add to the plan including my partner they have to call and pay by card over the phone. I wasn’t really happy with that as I can’t manage the plan online, can’t make sure it’s the most competitive and nobody else would be able to set up a direct debit so I’m sure it would be forgotten So I decided to cancel and will now open one elsewhere that is more user friendly.”

Helpful Report

Dear Miss Mason, Many thanks for getting in touch with us and leaving your feedback. We’re sorry to hear you have experienced problems with your Welcome Pack and account information. We take feedback from our members very seriously and we use this feedback to continue to develop the service we offer to our members. I would be keen to talk in further detail about the information received, and I would like to understand what information is important to you when opening a financial plan. You can contact me by telephone or email, whichever is easiest for you between 9 am – 5 pm, Monday to Friday. My email address is vbrookes@shepherdsfriendly.co.uk and my direct telephone number is 0161 495 6423. I look forward to hearing from you soon. Kind regards, Val Brookes.

“Ease of use to apply”

Helpful Report

“Well laid out website. Access to key docs easily attainable.”

Helpful Report

“as a non profit organisation one would expect better life cover not the same as main stream insurance companies, so where does the profits go certainly not to members, admin cost are much less as well???? no answers as usual no doubt”

Helpful Report

Thank you for taking the time to review Shepherds Friendly. We take all member feedback seriously, and I have tried to contact you by telephone this morning to discuss your review. If you would like to get in touch with me on 0161 482 1212 I would be more than happy to answer any questions you may have about your plan. Alternatively you can email us at members@shepherdsfriendly.co.uk. Many thanks Heather

“Relatively straightforward to open but to set up an on-line account was difficult as the website wasn't working and its a very complicated process.”

Helpful Report

Hello Jd, Thank you for taking the time to provide feedback. I am sorry to hear you have experienced an issue when using our website, and I have tried to contact you by phone this morning to find out more information. Your feedback will allow us to look into any additional changes we could make to help improve the experience of you and other members in the future. If there is anything else that you need from us, please don’t hesitate to contact our Member Services Team on 0161 428 1212, or by email at members@shepherdsfriendly.co.uk. The Team is available Monday to Friday from 8am – 5pm. Kind regards Heather Kitchen

“The process to open an account was very straightforward and simple.”

Helpful Report

“Easy to set up but as plan just started cannot say much about any other aspect!”

Helpful Report

Thank you for taking the time to review Shepherds Friendly. We pride ourselves on our members experience, a Member of the Team will contact you to ensure you have received your welcome pack and to check you are happy with your Shepherds Friendly Plan. Our Member Services Team is available on 0330 3114502 during office hours (8am – 5pm Monday to Friday) and also on email at members@shepherdsfriendly.co.uk. Myself or a member of the team will be happy to answer any further queries you may have. Kind regards Heather

“Applying was quick and simple, understood everything easily and information easily accessible”

Helpful Report

Thank you for taking the time to review Shepherds Friendly, we pride ourselves on our members experience. If you haven’t already received a welcome call, a member of our Team will try to contact you to ensure you have received your Welcome pack and to check you are happy with your plan. Kind regards Heather

“So far they have been extremely quick to inform me of my investment, so cannot fault them.”

Helpful Report

“easy to open ISA, but nothing worth commenting on. Post contact Advertising is more than annoying, very tempted to cancel the ISA within 30days.”

Helpful Report

“N/A I opened online,haven't had any dealings with company”

Helpful Report

“The level of service received was what I had hoped for. The application process was effortless. The details in the documentation provided was very sound and easy to read. The various products on offer and the ability to compare them on the website made it easy for me to come to a conclusive decision on which one would be best for us.”

Helpful Report

“Not much to say, online application easy, but no contact since so we don't know when the first payment will be paid.”

Helpful Report

Thank you for your review Keith we welcome all feedback. Shepherds Friendly is a modern mutual organisation and our primary duty is to our membership, we value your business and will always endeavour to put our members at the heart of everything we do. A member of our Team will contact you shortly to discuss your review and look into your query.

“Just about got me signed up”

Helpful Report

Thank you for your review Daryn, we welcome all feedback. Shepherds Friendly is a modern mutual organisation and our primary duty is to our membership, we value your business and will always endeavour to put our members at the heart of everything we do. A member of our Team will contact you shortly to discuss your review and look into your query.

“Needs somewhere to view account online.”

Helpful Report

Thank you for your review Andrew, we welcome all feedback. Shepherds Friendly is a modern mutual organisation and our primary duty is to our membership, we value your business and will always endeavour to put our members at the heart of everything we do. We have now had the opportunity to consider your comments and are pleased that you are happy with the outcome.

“They have not really made me happy yet because I've only just signed up. It's a shame they don't have an online account to keep track of your investments.”

Helpful Report

Thank you for your review Carwyn, we welcome all feedback. Shepherds Friendly is a modern mutual organisation and our primary duty is to our membership, we value your business and will always endeavour to put our members at the heart of everything we do. We have now had the opportunity to consider your comments and are pleased that you are happy with the outcome.

“The application process was quite straightforward. The website is easy to navigate and follow up emails were soon delivered with my welcome pack. However i have still not heard anything about my Love2Shop voucher that i was expecting to receive on registering”

Helpful Report

Thank you for your review Matthew, we welcome all feedback. Shepherds Friendly is a modern mutual organisation and our primary duty is to our membership, we value your business and will always endeavour to put our members at the heart of everything we do. We are pleased that your query has now been resolved.

“Not overly happy as the only interaction I have had for my ISA is that of just 2 emails”

Helpful Report

“I wasn't aware you weren't able to access your account online.”

Helpful Report

Dear Luke Thank you for taking the time to discuss your review with us and are pleased that you are happy with the outcome. We will always strive to improve our service to our members. We are actively working on implementing online account access and online payments as part of a larger project, based on feedback from our members.

Shepherds Friendly is rated 4.6 based on 2,963 reviews