Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.61

4.6 Rating 2,965 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,965 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“cashback did not show correctly, felt cheated.”

Helpful Report

Hi Liang, Thank you for getting in touch with us. I’ve asked someone from our Member Services team to get in touch with you to help with your cashback query. In the meantime if there’s anything else we can assist with, please contact our Member Services team on members@shepherdsfriendly.co.uk or on 0800 526 249. Kind regards, Lyba

“Easy to set up and create direct deposit to their account. but as soon as you claim they disappear and ignore you and no answer what so ever...”

Helpful Report

Hello Linas, Thank you for getting in touch with us. We’re currently receiving an increase in enquiries it may take our Claims Team 3-5 working days to respond, we appreciate your patience and understanding. We would like to support you with the feedback you have provided and address any concerns you might have. If you would like to speak about this, please contact our Member Services team on 0800 526 249 or by email on members@shepherdsfriendly.co.uk and they’ll be happy to help. Kind regards, Lyba

“Quick and easy setup of a JISA, I have used Shepherds Friendly JISA for all me Childern. Easy to use online system to track savings.”

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“Opening was quite easy and navigation of the site impressive”

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“One of the best companies I have dealt with, so friendly and helpful. The website is so easy to use. Opened myself and kids a saving account with them and the whole process was so easy.”

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“They were friendly helpful and they explained all the information I needed to know”

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“policy is best that I took with you”

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“Easy to setup and phone”

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“Very easy to set up a plan and all information received promptly. Thank you”

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“Very easy to deal with and everything explained well”

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“Very simple to use and signing up online. Quick and easy anyone can do it.”

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“easy to navigate great terms fulfilled requirements”

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“Good rates - better than all the others. Easy to open an account online.”

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“I discovered this society from a comparison website while looking for an affordable policy to cover future funeral costs. The benefits for the monthly premium quoted were very good so I decided to get a full quoatation from the website. The website was very easy to navigate and within minutes I had set up my policy. No sales agents calling you back and presuurising you like other companies. My policy was confirmed immediately and documentation arrived by email within 24hrs. Communication was excellent. I particularly like the idea of the added bonus if you link the policy to a national funeral company I thought it was so could that my wife quick signed up herself Great service I would recommend this company to anyone.”

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“I’m very happy iv do this my daughter”

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“I really don’t have much to say unfortunately. What little o have had to deal with Shepherds Friendly is it was easy to open the account for my daughter. And the one assistant who I dealt with via E-mail was quick and efficient. So for now I am pleased. I will wait to see if my joining £50 voucher comes through. Otherwise you will have a slightly unhappy customer.”

Helpful Report

Hi Sean, Thank you for leaving us a review. Your voucher will be sent to you via email shortly after you have paid your first premium into the plan. If there’s anything else we can help with or if you have any questions, please get in touch with our Member Services team by email on members@shepherdsfriendly.co.uk or by giving them a call on 0800 526 249 and they will be happy to assist. Kind regards, Lyba

“My stocks n shares isa had a 20% reduction placed on any withdrawals or transfers. This was devastating, I had to cancel buying a property which was at exchange of contracts stage. I lost money with conveyancers, only by good fortune I checked my withdrawal balance before signing. Worse ever financial decision ever, scandalous.”

Helpful Report

Hello, thank you for leaving us a review. I just want to address your point to provide some context about the current situation. The spread of COVID-19 has had a significant impact on financial markets worldwide. All investments carry some level of risk, and during periods of uncertain and challenging economic conditions, they may lose value. For this reason, you should always view investing with a medium to long-term outlook of five years or more. While we understand that some of our members need access to their money currently for various reasons, and empathise with your situation, we also need to provide protection for our members who are remaining invested in the fund. To do this we apply a Market Value Reduction (MVR), which ensures that when members withdraw during adverse market conditions, they do not leave with more than their fair share of the assets. You can find out more about MVRs in your plan terms and conditions or by contacting our Member Services team. Historically, this is not something that has been common, and is not a decision that has been taken lightly. However, we do find ourselves in an unprecedented situation, and this is necessary to protect all our members who have money invested with us. Following a review of the rate last month, I would like to let you know that we have reduced the MVR and this will continue to be monitored closely by us. Please do get in touch if you would like to discuss this further. Our Member Services team are available on 0800 526 249 or at members@shepherdsfriendly.co.uk.

“EXCELLENT SERVICE , FAST RESPONSE, QUICK COMMUNICATION”

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“very easy to apply”

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“Few weeks ago I contact with shepherds regarding my daughter’s account. Adviser were really friendly and she also helped me to open another account which I found very easy they do on the phone. Other best part was I didn’t in long queue like I experienced with my other company.”

Helpful Report

Shepherds Friendly is rated 4.6 based on 2,965 reviews