Shepherds Friendly Reviews

Name: Shepherds Friendly
Rating: 4.62

4.6 Rating 2,784 Reviews

93 %

of reviewers recommend Shepherds Friendly

Company Reviews

Metrics

Info

4.6

Based on 2,784 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Shepherds Friendly:

Shepherds Friendly is one of the oldest financial mutuals in the world, with 190 years’ experience in providing families with financial security.

Visit Website

Phone:

0800 526 249

Email:

marketing@shepherdsfriendly.co.uk

Location:

Haw Bank House, High Street, Cheadle
SK8 1AL

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Shepherds Friendly 5 star review on 24th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not much to offer”

Helpful Report

Hello, thank you for leaving your feedback. It's always nice to hear from our members. If there is anything in particular you would like to talk to us about, our Member Services team would be happy to speak with you. You can reach them on 0800 526 249 or via email at members@shepherdsfriendly.co.uk. Kind Regards, Aidan

“It was brilliant so easy to set up straight forward and done within minutes definitely would recommend my sister has just had her baby and I’ve recommended shepherds friendly to her.”

Helpful Report

“easy to navigate great terms fulfilled requirements”

Helpful Report

“Avoid , avoid taking any claims or benefits with this company. It is a massive big fraud system made legal ! I have been overpaying the company over a year and when it came to claiming first time ever being sick or receiving sick note from a doctor and all they are focusing about me not mentioning about my hobbies and by my medical record that mentioned I was injured doing boxing, which I do for fitness and they automatically assume that doing white collar boxing is my profession with income, they will find any reasons possible just to reject your claim. You are best to put your own money aside than to trust Sheperds friendly. I do not know why they call themselves that name , it should be more like Wolves friendly, I will be taking them to court and I will advise to anyone going to similar case, not to give up and to not let them take your money.”

Helpful Report

Hello, Thank you for getting in touch with us. We would like to support you with the feedback you have provided and address any concerns you might have. If possible, please contact our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk and they’ll be happy to help. Kind regards, Lyba

“Very professional. Application was simple and easily understandable. I’m pleased”

Helpful Report

“Its very easy to set up and make payments towards. The documents given explain the process clearly and answer all possible questions i would have. Only downside is the lack of dates to choose from for a direct debit”

Helpful Report

Hi Kara, Thank you for leaving us a review and for the feedback you have offered. We will look into adding more Direct Debit dates within our application process. If you would like to change your Direct Debit date you are able to do this by contacting our Member Services team on members@shepherdsfriendly.co.uk or giving them a call on 0161 428 1212, and they will be able to help amend this to your preferred date and help with any other questions you may have. Kind regards, Lyba

“I would recommend.”

Helpful Report

“Easy & quick to open, especially when you can’t leave the house! Highly recommended.”

Helpful Report

“I had been searching for a trust fund for my 3 children when I came across Shepherds Friendly. So quick and easy to set up and payments taken on same day each month so no worries on my part. Would highly recommend. Thankyou!”

Helpful Report

“Very good customer service. Very helpful and accommodating.”

Helpful Report

“Very easy to set up”

Helpful Report

“cannot fauld good easy service”

Helpful Report

“Easy to open an account especially via Topcashback! However the welcome pack is all emailed and I'd prefer the account details posted to me.”

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“Easy to open and good service when I accidentally opened 2 accounts, both over the phone and email Not made any transactions yet therefore cannot rate full 5 stars but so far so good.”

Helpful Report

“I have joined as a new member and this email is the first I have received. Nothing in the post to welcome me as an ISA customer. Assume I will be getting something? Pretty poor really.”

Helpful Report

Hello, Thank you for leaving us a review and for bringing this to our attention. I’m sorry to hear that you haven’t received your Welcome Pack, I have spoken to our Member Services team who will get in touch with you shortly and help you access all your welcome documents online, and send it in the post too, if you like. If there’s anything else we can help with in the meantime, please feel free to get in touch with our Member Services team on 0161 428 1212 or by email on members@shepherdsfriendly.co.uk Kind regards, Lyba

“I think that that it’s a great service, however could be made better with a slightly more user friendly website site.”

Helpful Report

“Wouldn’t provide cover because of previous issue with cancer”

Helpful Report

“easy to do and well explained and details sent through, so you were not waiting for items”