Sheffield Mutual Friendly Society Reviews

Name: Sheffield Mutual Friendly Society
Address: 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, Barnsley
Rating: 4.95

5.0 Rating 901 Reviews

99 %

of reviewers recommend Sheffield Mutual Friendly Society

Company Reviews

Metrics

5.0

Based on 901 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Laura initially and then Emily provided high class service in processing and organising my ISA transfer. The process with Emily was easy and completed in a short time satisfactorily. Many thanks both for your valuable and professional assistance.”

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Posted 3 months ago

“I wanted to apply for an ISA product, and initially sent the society an email about it. The email was answered very promptly by Emily. The following day Emily called me, as I had requested, and took me through the application process over the phone. It was very efficiently handled, and everything was dealt with to my satisfaction. I was very impressed. Customer service at Sheffield Mutual is first class.”

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Posted 3 months ago

“I was contacted by Sam through the refer a friend scheme. He was very helpful and professional, and answered my questions clearly and in easy to understand language. Great service!”

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Posted 3 months ago

“Sam contacted me via the refer a friend scheme and talked me through my investment options very clearly and professionally. Excellent service and very pleased to be part of this mutual now - thumbs up!”

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Posted 3 months ago

“Been with SM for eight years. They have superb staff and offer fair rates. Every time I have dealt with them, I have only praise for their courtesy and knowledge! Recently dealt with Lauren who was so helpful with my emails and phone call? I was able to carry out a transaction quickly and easily. Thank you Lauren. I would recommend SM for investments - an excellent society to trust with your money!”

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Posted 3 months ago

“Extremely polite and helpful. Thank you”

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Posted 3 months ago

“Emily contacted me as promised and dealt with my enquiry quickly and smoothly and was lovely to deal with.”

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Posted 3 months ago

“Very friendly and reliable. Keep in touch with you regularly to let you know how your investments are performing. Highly recommended.”

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Posted 3 months ago

“Have just completed a 10 year Life Insurance With Profits policy. The service, communications and benefits with this organisation has been exemplary. I cannot recommend them enough - do not hesitate - they are the best at what they do!”

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Posted 3 months ago

“Excellent service and easy to deal with...highly recommend”

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Posted 3 months ago

“Good customer service . Variety of products available.”

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Posted 3 months ago

“In beginning the process of opening a new savings plan with Sheffield Mutual I met with the same excellent qualities of helpfulness, timeliness and professionalism as in all my previous dealings with them.”

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Posted 3 months ago

“Great service - really impressed”

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Posted 3 months ago

“Have invested with Sheffield Mutual for years - great investment products and excellent customer service every single time.”

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Posted 3 months ago

“Customer service Excellent. Isa application was very easily sorted .Nothing was too much trouble.”

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Posted 3 months ago

“Very satisfied”

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Posted 3 months ago

“I have just started 2 new policies for my grandchildren, Sam dealt with my query and was extremely helpful and efficient. Whenever I contacted Sheffield Mutual the customer service was friendly, professional very helpful. I would definitely recommend 100%.”

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Posted 3 months ago

“I have dealt with Sheffield Mutual since 2011. They are always so helpful and professional. Call them and the call gets answered by someone who can help you within a few moments. Follow up is great and timely, paperwork comes out quickly and as promised. They are professional in their approach. My recent interaction with Sam L was excellent when taking out a new policy. Recommended!”

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Posted 3 months ago

“I wanted to set up a new policy for my new granddaughter, spoke to Sam who was very helpful over the phone and talked me through it very easily. Within a few days I had a policy to read through and sign and return. I would like to thank Sam for all his help.”

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Posted 3 months ago

“Customer service is excellent, prompt and informative. Products are excellent too so overall very happy”

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Posted 3 months ago

Hi Matt, It’s great to hear that you had a positive experience, thank you so much for sharing this in your review. Please let us know if we can be of any further help! Kind regards, Emily

Posted 3 months ago

Sheffield Mutual Friendly Society is rated 5.0 based on 901 reviews