Sheffield Mutual Friendly Society Reviews

Name: Sheffield Mutual Friendly Society
Address: 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, Barnsley
Rating: 4.96

5.0 Rating 1,100 Reviews

99 %

of reviewers recommend Sheffield Mutual Friendly Society

Company Reviews

Metrics

5.0

Based on 1,100 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was very straightfoward. The person I dealt with on the phone was extremely helpful (I've forgotten her name - I think it was Meghan). I also had to make a follow-up call to check your bank details, and again very helpful. My main feeling is that I was talking to real people - not my experience of other financial institutions I could name!”

Helpful Report

Posted 5 months ago

Hi Kim, We’re really glad to hear you found the service straightforward and that our team was helpful. If you need anything else, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“Great customer service. Sam was very knowledgeable and explained every step”

Helpful Report

Posted 5 months ago

Hi there, We’re really glad to hear you had great customer service and that Sam was knowledgeable and explained every step. If you have any further questions or need more help, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“Very efficient”

Helpful Report

Posted 5 months ago

Hi there, We’re really glad to hear you found our service very efficient. If you have any further questions or need more help, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“After speaking with Sam I'm happy with my choice of investment. I was walked through everything clearly, and was given multiple options”

Helpful Report

Posted 5 months ago

Hi there, We’re really glad to hear you had a clear walk-through with Sam and that you’re happy with the options available. If you have any further questions or need more help, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“Recently had a 10 year savings plan mature and really pleased with the return. So much so the I’ve just taken out another … I appreciate it’s only for £25 per month but a nice surprise to get a telephone call from Sam to talk me through my options . Well explore other options as felt it was a very personal service.”

Helpful Report

Posted 5 months ago

Hi Jason, We’re really glad to hear you’re pleased with the returns and that Sam’s personal approach helped you feel supported with your options. If you’d like to discuss anything else or explore further options, we’re here to help. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“Very friendly and helpful”

Helpful Report

Posted 5 months ago

Hi there, We’re really glad to hear you found the service friendly and helpful. If you have any further questions or need more assistance, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“I set up a savings account today. Sam who I spoke to was very friendly and efficient, he explained and I understand everything with ease, thanks for a easy experience sam”

Helpful Report

Posted 5 months ago

Hi Deb, We’re really glad to hear Sam provided friendly and efficient service and that everything was easy to understand. If you have any further questions or need more help, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“Excellent service from the team. Swift and knowledgable meaning the old policy was paid quickly and the new one set up seamlessly.”

Helpful Report

Posted 5 months ago

Hi there, We’re really glad to hear you experienced swift and knowledgeable service and that the old policy was paid quickly and the new one set up seamlessly. If you have any further questions or need more help, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“Spoke with Sam today to set up savings plans for both myself and my husband, the way he explained everything to us was easy for us to understand, he was patient and such a lovely person to talk too, he answered any questions we had, he made it an easy process for us with no complications along the way, we're both very happy with our first contact with Sheffield mutual, thankyou Sam for all your help”

Helpful Report

Posted 5 months ago

Hi Lisa, We’re really glad to hear Sam explained things clearly, was patient, and made the process easy for you and your husband. If you have any further questions or need more help, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“Customer service factors friendly everything explained Speedy friendly service staff great”

Helpful Report

Posted 5 months ago

Hi Philip, We’re really glad to hear you found the service friendly, with everything explained clearly and speedy assistance. If you need any further help, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“VERY Good service as always. (Never ever had any problems with Sheffield Mutual always very helpful)”

Helpful Report

Posted 5 months ago

Hi there, We’re really glad to hear you’ve consistently had very good service and found us helpful. If you ever need anything else or have questions, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“When you interact with the Sheffield, it is with ease. The employees make you feel welcome, and you are the sole focus of their attention. They do what they say they will do.”

Helpful Report

Posted 5 months ago

Hi there, We’re really glad to hear you felt at ease and that our team focused on you and kept their promises. If you ever need anything else or have questions, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“very friendly and the staff could explain the answers very professionally and clearly towards the questions i asked”

Helpful Report

Posted 5 months ago

Hi there, We’re really glad to hear our staff explained the answers clearly and professionally. If you have any further questions or need more help, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“amazing service”

Helpful Report

Posted 5 months ago

Hi there, We’re really glad to hear you had amazing service. If you have any further questions or need more help, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“The guy I spoke delivered the best customer service ever. He actually spoke clearly and was just overall good at answers my questions, even the ones o hadn’t even asked him yet”

Helpful Report

Posted 5 months ago

Hi there, We’re really glad to hear you received excellent customer service and that the agent spoke clearly and answered your questions. If you have any further questions or need more help, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“Great people easy to work with highly recommended 👌”

Helpful Report

Posted 6 months ago

Hi there, We’re really glad to hear you found our team great to work with and that you highly recommend us! If you ever need anything or have questions, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“Had multiple enquiries all answered with clarity. Emily helped make an isa with patience, and was willing to call back at a convenient time when I had an upcoming event during our first call.”

Helpful Report

Posted 6 months ago

Hi Chris, We’re really glad to hear your enquiries were answered clearly and that Emily was patient and accommodating, even calling back at a convenient time for you! If you need any further assistance, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“Amazing customer service and all letters delivered well and on time”

Helpful Report

Posted 6 months ago

Hi there, We’re really glad to hear you an amazing experience with us and timely delivery of all those letters! If you have any further questions or need more help, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“I phoned regarding cancelling and setting up new accounts. It couldn't have been easier. Everyone I spoke to on the phone were all extremely kind and helpful. Would recommend to anyone.”

Helpful Report

Posted 6 months ago

Hi Kevin, We’re really glad to hear you found the process easy and our team kind and helpful. If you have any further questions or need more help, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

“Call at they offices without a appointment they were very helpful with the investment we wanted to make .we were given choices for us to decide easy explain to us by member of staff Megan who was very knowledgeable Many thanks Ann / Chris.”

Helpful Report

Posted 6 months ago

Hi Ann / Chris, We’re really glad to hear you found the team helpful and Megan’s guidance clear. If you need any further assistance with your investment, please don’t hesitate to get in touch. Kind regards, Team Sheffield Mutual Friendly Society

Posted 4 months ago

Sheffield Mutual Friendly Society is rated 5.0 based on 1,100 reviews