Sheffield Mutual Friendly Society Reviews

Name: Sheffield Mutual Friendly Society
Address: 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, Barnsley
Rating: 4.95

5.0 Rating 902 Reviews

99 %

of reviewers recommend Sheffield Mutual Friendly Society

Company Reviews

Metrics

5.0

Based on 902 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emily was knowledgeable, civil, patient and extremely helpful. Exceptional service, thank you.”

Helpful Report

Posted 1 month ago

“Spoke to Sam today about investing. He was patient explained what I would need to do to invest again in a way I understood. 10/10 Sam. As with previous dealings with Sheffield Mutual I feel the staff are there to help rather than a sales pitch. I feel confident to deal with Sheffield Mutual again. Oh and the phone was answered promptly which is such a refreshing change!”

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Posted 1 month ago

“I recently contacted Sheffield mutual to take out a new policy and as usual I was assisted by their professional, patient and knowledgeable staff. Always nice to deal with a local business that values it's customers.”

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Posted 1 month ago

“Very straightforward and staff members were very helpful. A very good experience and would recommend.”

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Posted 1 month ago

“I spoke with Sam today .An excellent service ,thorough knowledge of products ,straightforward process and very efficient. I feel very confident being a member of Sheffield Mutual and I have been a member for some years.”

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Posted 1 month ago

“Very impressed with the ease of application. Spoke with staff in head office who were very polite and provided all the answers I needed. A good fixed rate return over a short term. Very impressed”

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Posted 1 month ago

“I was very carefully taken through the process of transferring money from my building society account to a Sheffield Mutual ISA. I have been an invester for many years and have not been disappointed with the return wanting a low to medium risk.”

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Posted 1 month ago

“Everyone was helpful and I found it easy to start a new policy. I prefer to speak to someone rather than online which I could do”

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Posted 1 month ago

“Fabulous customer service and carefully prepared procedures to take you through the investment process. Quick and precise methods and understanding of transferring funds.”

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Posted 1 month ago

“Sam is really kind and helpful. He is knowledgeable about the Society and its products. He has been very well trained. I can not thank him enough.”

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Posted 1 month ago

“Helpful staff, clear information and speedy service - amazing! So pleased to have switched - well done for having well trained, professional staff on your phones representing your business!”

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Posted 2 months ago

“Customer Service was amazing. Explained things in easy terms instead of all the usual jargon nobody gets. Had a 10 year plan with them and just taken out another one and reinvested what I had originally saved with them. Got 2 gift cards for re-using and saving with them. Would 💯 recommend.”

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Posted 2 months ago

“Excellent, personable and professional customer service. No hard sell but clear information about Sheffield Mutual's interest rates and potential bonuses on their bonds. Their current best rate is a 4.1% bond which is a fixed rate for 3 years. I was very happy to sign up. I love all the mutuals, cooperatives and building societies in my country. They are the very opposite of ruthless money-grabbers. Not only is this a great rate but, after a year of having the bond, I become eligible for a £50 dental (or eyesight, was it?) voucher. Thank you, Sheffield Mutual.”

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Posted 2 months ago

“Excellent service from Emily today, she guided me easily through the process of taking out another tax exempt policy as mine has matured. It was easy to do with fabulous customer service and I even got a £50 gift card to boot! Question, What could be better?...Answer, nothing!...Other businesses need to take a leaf of Sheffield Mutual's book as their customer service is great, I highly recommend them to anyone looking to take out any financial products in the future. I've been a customer for years and will continue to be. Thanks Emily and Sheffield Mutual.”

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Posted 2 months ago

“Great service. Very clear and easy to go through.”

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Posted 2 months ago

“Really friendly and easy engagement, Emily took me through my options for a savings plan for my newly arrived granddaughter. She was expert, patient and really helpful. Thank you to a real light in the darkness when trying to navigate the world today.”

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Posted 2 months ago

“Super helpful, highly recommend”

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Posted 2 months ago

“Emily was very courteous, knowledgeable and helpful when dealing with my application for a Tax Exempt Savings Plan. I have been a customer of Sheffield Mutual for a long time and always been very pleased with the service provided and returns on investments.”

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Posted 2 months ago

“Great service”

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Posted 2 months ago

“Very happy to leave a 5star review for Debra Roberts. Always so happy to help with very speedy responses! Thank you so much Debra for your fantastic customer service!”

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Posted 2 months ago

Sheffield Mutual Friendly Society is rated 5.0 based on 902 reviews