Sheffield Mutual Friendly Society Reviews

Name: Sheffield Mutual Friendly Society
Address: 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, 3 Maple Park Maple Court, Wentworth Business Park, Tankersley, Barnsley
Rating: 4.95

5.0 Rating 902 Reviews

99 %

of reviewers recommend Sheffield Mutual Friendly Society

Company Reviews

Metrics

5.0

Based on 902 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Megan was very helpful and pleasant when I phoned to transfer an existing ISA from a different provider. I have another policy with this society and am very happy with them”

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Posted 2 months ago

“Must congratulate your employer Sam Lee,we covered a lot of ground in our prolonged telephone conversation ,the outcome was to my complete satisfaction.My dealings with all the staff at SMFS are all a 5 stars rateing as far as l am concerned”

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Posted 2 months ago

“Very good service”

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Posted 2 months ago

“I spoke to Emily on the phone to set up a Junior ISA, she made the process really easy and smooth, was professional and friendly and gave me clear information throughout the call. A pleasure to deal with and I will be recommending to family and friends in the future.”

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Posted 2 months ago

“Spoke with Emily on the phone she helped me through the application and told me everything I needed to know to help me set up a junior ISA. Very professional and nice :) Will be recommending to my family and friends”

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Posted 2 months ago

“Lovely experience quickly dealt with by Dawn.”

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Posted 2 months ago

“Made a further investment with Sheffield MFS. Got straight through on the phone - no waiting time at all. As ever received great customer service. Team member I spoke to (Sam) was very friendly, professional and efficient. Told me all I needed to know and sorted everything out for me.”

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Posted 2 months ago

“I rang SMFS to open a new tax exempt savings plan after my previous one had matured. I spoke to Emily who guided me smoothly through the process and answered all of my questions quickly and easily. She was professional and efficient, but also friendly and funny, which made the call much less of a chore than it seems to be when you call other financial institutions! It was all done without a hitch and I await my new plan and lovely £50 gift card! I have been with SMFS for many years and cant recommend them highly enough. Always top customer service and products. Keep up the good work!”

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Posted 2 months ago

“very detailed easy to understand explanation with nothing left to chance by Emily. I am a repeat customer which speaks volume. The products are great and worth investing in.”

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Posted 2 months ago

“The advisor was very patient and clear explaining the questions to my answers”

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Posted 2 months ago

“Very good service from a knowledgeable and friendly member of staff. Emily from the Business Development team was very professional and extremely helpful. Great to join Sheffield Mutual!”

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Posted 2 months ago

“I spoke to Emily today and she’s been a star. Kept the information short, sweet and straight to the point. She’s a gem!”

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Posted 2 months ago

“My phone call was with Sam. He was very helpful and went through all my options for my investment. He would repeat anything I wasn't quite sure about. He showed me complete respect. I wasn't in any way pressurised into making a decision there and then. He gave me no advice as to which would be most beneficial. By him explaining each if my choices I knew which was for me. Thank you Sam.”

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Posted 2 months ago

“A very helpful Emily dealt with my query very quickly with no problems. Wish all other telephone queries were as helpful as this.”

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Posted 2 months ago

“telephone manner by both representatives was good & helpful !”

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Posted 2 months ago

“Sam was very friendly and took me through the whole process in a professional and courteous manner.”

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Posted 2 months ago

“Just spoken with Sam, who sorted out my ISA application. Absolutely brilliant customer service, can’t praise or thank him enough for getting what I asked for sorted. This will be the third product I’ve taken out with Sheffield Mutual recently, the service is so good.”

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Posted 2 months ago

“Sam was very helpful and informative. Polite professional and patient. Great service.”

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Posted 2 months ago

“Emily was very helpful and made the process of opening an account quick and easy.”

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Posted 2 months ago

“Emily was very informative and helped me set up ISA. Thank you for all the help in this not very familiar process. Anne”

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Posted 2 months ago

Sheffield Mutual Friendly Society is rated 5.0 based on 902 reviews