Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,877 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,877 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole design process was easy and enjoyable. Helpful suggestions by the designer resulted in a very pleasing design.”

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Posted 6 years ago

“Highly professional and helpful.”

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Posted 6 years ago

“We had very good advice from Bernie.”

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Posted 6 years ago

“Very helpful and professional visit will definitely you for our next project”

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Posted 6 years ago

“Answered all our questions in a very professional manner even if they sounded obvious to him even phoned after being held up with the snow in the area to apologise for being late but not bye much. Delivery arrangement made while he was here.”

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Posted 6 years ago

“Turned up on time. Very polite. Explained everything about the design satisfactorily. The ultimate price was agreeable. Very minor discrepancy on dimensions that should not affect installation. Waiting to see.”

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Posted 6 years ago

“I never write reviews because I can never be bothered, however Sharps merit a review. The job was to build in a walk in wardrobe into the angled roof in a former bungalow. Initial visits were fine, surveyor arrived and did his stuff , everything good . Delivery of all parts on time as scheduled. Pity their computer cannot understand the design as huge amounts of excess surplus materials also delivered. Chris the fitter arrived on time , he had been allocated 3 days , but finished in two. It was then apparent how awful his work was, he cut everything with a jigsaw! So the cuts were not straight, margins Chewed up really horrendous. He must have tried to cut track in wrong place, then cut in correct place, but thought it was ok to leave sharp edges just sticking out. It is difficult to describe how bad the work was. After complaint, manager arrived next day. Agreed that work was awful, we stated his options either completely re do , forego the 10% outstanding. Or remove and refund. We agreed to give them another chance. Took several weeks but it was Christmas. Different fitter, we had told them under no circumstances send the first joke of a fitter. Second man, Dale was excellent. Did the job properly to a very high standard. Overall now very happy, just a pity for their reputation that they saw fit to send someone who was so bad as a fitter. Overall the customer service was fine, they responded to phone calls promptly and reacted when moaned at. First set of sliding doors also had been made wrong size for the “hole”as well!,”

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Posted 6 years ago

“Designer did not turn up after waiting two weeks for an appointment, not even the courtesy of a phone call”

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Posted 6 years ago

“Star 1 Star 2 Star 3 Star 4 Star 5 8 minutes ago 12 year guarantee We had our Sharps bedroom furniture fitted in 2014 really happy with the style colour. Today we had to claim on our warranty and had to have all the drawer fronts replaced. They are a different colour and I was not notified or informed of the change. As stated in Sharps terms and conditions Point 8. The company may make minor modifications to the specifications for practical purposes provided that such modifications do not materially affect the appearance and/or design of the bedroom and the quality of standard of the goods. My bedroom furniture now looks cheap and not what I expected from Sharps. Why give a 12 year guarantee if you can no longer provide the correct colour match. Would I recommend sharps again? Not a chance in hell after talking to two members of their staff today Kam Chand and Tracey. The only thing good about Sharps is their fitter ‘Steve’ absolutely amazing at what he does.”

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Posted 6 years ago

“Design consultant didn’t turn up.”

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Posted 6 years ago

“Very pleased with our wardrobes and service provided.”

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Posted 6 years ago

“Very pleasant and professional service.”

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Posted 6 years ago

“I had the Shaker wardrobes in white. I am so happy with the work that has been done the look stunning. Mark the fitter was exceptional. Great job thank you”

Sharps Bedrooms 5 star review on 13th January 2019

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Posted 6 years ago

“Exactly what I needed.”

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Posted 6 years ago

“Organised from start to finish - very professional service and pleasant guys - have yet to have these wardrobes fitted but good service so far and have had a previous good experience.”

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Posted 6 years ago

“Steve was very professional and helpful.”

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Posted 6 years ago

“Prompt efficient and found a couple of small adjustments and suggestions. Would be nice to get the confirmed fitting day a bit quicker for carpet install etc”

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Posted 6 years ago

“Excellent service from Sharps, very thorough and efficient. Can't wait to see the fitted product.”

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Posted 6 years ago

“Unacceptable service quality: 5 scheduled attempts to complete wardrobe. Incompetent delivery of wardrobe service. Fri, 30NOV2018 Delivery (1) of materials FAIL: Materials were not delivered to me due to lorry. ~1hr of my time of confused conversation with lorry man 1, lorry man 2, my concierge, and Helen via phone as to next steps. Due to the fail, my belongings removed from wardrobe room rendered my living room unavailable for 8 days unnecessarily. Rescheduled delivery for 6DEC2018. I arranged to be home from work to accommodate the delivery which did not occur. Thurs, 06DEC2018 Delivery (2) of all materials FAIL: 2 mirror doors were not delivered. Balance of materials delivered. Day 1 of 2 installation executed. Assurances of delivery following day for Day 2 of installation at 11am. Fri, 07DEC2018 Delivery (3) of 2 mirror doors FAIL: Delivery of 2 mirror doors did not arrive at all. I escalated complaint to Manager, Helen Dutton. I raised to Sharps my negative and unprofessional experience thus far which did not merit payment of final 10%. Assurances by Ms Dutton that doors would be delivered following day, Saturday 8DEC at 10:10-10:30am. Several confused phone calls of status and rescheduling taking more of my time. Installer arrived on time and completed installation except for missing 2 glass doors. Sat, 08DEC2018 Delivery (4) of 2 mirror doors FAIL: Delivery did not arrive at all. Installer arrived at 10:30am on time and waited for the doors. Several confused phone calls of status and rescheduling taking more of my time. I was informed of delivery the following day at an unknown time. Interference with my weekend as I accommodated the delivery time that did not occur. Sun, 09DEC2018 Delivery (5) of 2 mirror doors Delivery of 2 mirror doors received. FAIL: Job continues to be incomplete. Installer not scheduled. Interference with my weekend as I accommodated the delivery time that did not occur. Wed, 12DEC2018 Installation of 2 mirror doors Installer arrived on time and installed 2 mirror doors; Job completion after 6 attempts. I took another day to be home from work. Thurs, 13DEC2018 Follow-up discussion of my accumulating complaint with Ms Dutton Ms Dutton agreed of the disappointing execution of the wardrobe service to me and confirmed the waived final payment. As the job was not completed on 07DEC as scheduled due to the 2 missing mirror doors but rather on 12DEC (after 3 additional attempts), I require compensation to address the protracted door issues. She advised she would discuss further with her manager, Leanne Hughes, towards my requested credit to serve as compensation for the failed services with the 2 doors. Ms Hughes was to phone me to discuss within 2 business days, by 17DEC. Mon, 17DEC2018 Follow-up call from Ms Hughes FAIL: Ms Hughes failed to phone me in follow up. Therefore, I must send this email communication.”

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Posted 6 years ago

“Do not go near these cowboys. Anyone can pay for a great advertisement on tv. Workmanship terrible, customer service helpful, to an extent, yet quick to contact you for final (small amount) payment (stinks of unprofessionalism). Mirror door came off track, so disappointing for over priced fee and extremely bottom scale craftsmanship. Would advise everyone to find local joiner and compare. They should be able to do a much more, professional job for at least half the price, paying local businesses, and not some company for glorified MDF for thousands of pounds & minimum effort. Watchdog will hopefully catch up with this company”

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Posted 6 years ago

Sharps Bedrooms is rated 4.0 based on 2,877 reviews