SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easily the most straightforward car purchase I have ever made”

Helpful Report

(Durham) - Posted 4 years ago

Thanks for leaving us a review Lesley.

Posted 4 years ago

“I thought SG Petch matched my requirements very well. Grahame was very good and a Joy to deal with . I work at Portakabin in York and would have no issues recommending SG Petch to colleagues and friends and family.”

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(York) - Posted 4 years ago

Thats great to hear Nick, Thank you for leaving us a review.

Posted 4 years ago

“Excellent service from Matthew who we had the pleasure to deal with, only negative is trying to find the online service history.”

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(South Bank) - Posted 4 years ago

Thanks for leaving us a review Anthony.

Posted 4 years ago

“I came to Petch to assess and purchase a new CX5 AWD to replace a 3 yrs old Honda CRV. I visited the Honda dealership and they gave a similar part ex valuation but I was annoyed with them as they loaded the deal with alloy wheel insurance, Diamond Bright and 5yrs servicing. A new alloy wheel even for a top spec CRV or CX5 can be obtained for £100 to £140, Diamond Bright a waste of £300 and I would only ever use 2 out of 5 yrs servicing so Honda loading an extra £1800 really annoyed me so I came to Mazda and Petch and I was equally annoyed when somehow or other my new CX5 Sport AWD ended up with Diamond Bright added. I missed that in the negotiation but has left me disappointed in Petch. Your sales reps probably get a £50 bonus for each useless Diamond bright you sell but it alienates customers. I had three top spec CRV's from Honda but no more. looks like Petch will go the same way.”

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(Durham) - Posted 4 years ago

“Went to look for a new car for my wife, salesmen (Reg) was friendly and informative without being pushy or overbearing. Quickly organised a test drive and discussed a deal before calling back two days later to finalise everything. Car was well prepped and ready when we went to collect it, noticed a small issue which was missed from initial inspection but sorted instantly and received a follow up call a few days later to check all was ok.”

Helpful Report

(York) - Posted 4 years ago

Thanks for leaving us a review Christopher, we hope you enjoy your new car.

Posted 4 years ago

“Excellent service. It was a pleasure choosing our new car and everything went so smoothly.”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Thanks for leaving us a review Pamela.

Posted 4 years ago

“The car was purchased via Motability for JOAN Smith and all paperwork completed in my name NOT my husband Eric’s! Please direct ALL correspondence to me or it will be ignored”

Helpful Report

(South Bank) - Posted 4 years ago

We are sorry for the mistake made, details have been updated.

Posted 4 years ago

“Good service from start to finish and a phone call a few days after I picked the car up from Conner”

Helpful Report

(Durham) - Posted 4 years ago

Thanks for leaving us a review Neville.

Posted 4 years ago

“Due to the current restrictions my transactions with SG Petch were conducted remotely. However, there was considerable communication during this time. Every question was answered rapidly and in detail. I was kept informed of everything at all times. It is clear to me that this garage provides a first-class service, with the customer at heart. I would heartily recommend their services.”

Helpful Report

(York) - Posted 4 years ago

Thats great to hear John, Thanks for taking the time to leave us a review.

Posted 4 years ago

“Went to buy a car from here after lockdown as I've always heard good reviews. Disappointed when my appointment was double booked but someone else looked after me. Ended up buying a brand new car from here. I kept ringing up and told my messages were being passed on but they never were. The sales man gave me his mobile number to combat this, which he shouldn't have had to I complained regarding the difficulties and received a free tank of fuel - although I had to remind them because no-one had actually passed it on, so communication clearly hadn't got better after my complaint. I have had the car a few months now and even after a few reminder emails, I am still waiting for my service plan to be set up. I'm extremely disappointed that I have had to write this review as SG Perch York has always been well recommend by everyone locally. They did only have a fraction of staff back due to covid, which I did account for with timings, but they were still promising things would be done in a timely manner when it is clear that it is not able to with a third of the sales team in. SG Petch, you need to be more honest with your customers regarding timings and improve on communication between staff and departments. I'm really disappointed that I have had this service, especially after spending such a sizeable amount of money. Your company has been one held in high regard locally but you have really let yourself down. I do not feel like a valued customer at all and feel as though other customers, as well as new ones, are being put higher on the level of importance to you.”

Helpful Report

(York) - Posted 4 years ago

We are sorry to hear that Jayde, and we apologies for your disappointing service. All your comments have been passed to the branch. If you would like to take this matter further please contact Iain Ward branch manager on 01904 466600 or send him an email at iainward@sgpetch.com.

Posted 4 years ago

“Great service...friendly....explains things very clear... Feel relaxed when going to look round nobody hassled me, felt at ease to ask any question about my car. Will definitely be using again!!”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Hi Carol, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“I’ve purchased two cars by the lease scheme from SG perch and have found the service to be top-notch they are quick helpful friendly and extremely helpful at every stage. I recommend them”

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(York) - Posted 4 years ago

Hi Janet, Thats great, thanks for leaving us a review.

Posted 4 years ago

“buying my new car from Petch was a very pleasant experience for me, the staff made me feels welcome and could not do enough to make my visit a pleasure, would certainly recommend anyone who is looking for a car”

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(Middlesbrough) - Posted 4 years ago

Thanks for leaving us a review.

Posted 4 years ago

“Very satisfied with the salesman, Andrew Loynes. The car seems to satisfy our needs as my wife wanted a smaller car than the i20 which we traded in. We have only done a few hundred miles, due to the coronavirus, but we are both happy with it so far thankyou.”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Thats great to hear Arthur, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“Despite the problems created by Covid 19 SG Petch made ever effort to enable the purchase of my vehicle to go ahead with the least inconvenience to me. They honoured the deal made in February, 7 months earlier, and Thomasz the sales person made contact immediately on his return from furlough to update me on the progress of the sale and the car was delivered, as promised, on the date agreed.”

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(York) - Posted 4 years ago

Thanks for leaving us a review.

Posted 4 years ago

“Very helpful and helped enormously getting me exactly the second hand car I wanted. Thanks to Alan.”

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(Durham) - Posted 4 years ago

Thanks for taking the time to leave us a review Desiree.

Posted 4 years ago

“Friendly service; the salesman was both pleasant and polite and I got a really good deal 😊👍 Thank you Tony!”

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(Middlesbrough) - Posted 4 years ago

Thats great to hear Joy, we hope you enjoy your new car.

Posted 4 years ago

“Fantastic service”

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(Darlington) - Posted 4 years ago

Thanks for you review India.

Posted 4 years ago

“Always outstanding service and friendly helpful staff”

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(Middlesbrough) - Posted 4 years ago

Thats great to hear Jill, Thanks for leaving a review.

Posted 4 years ago

“Salesman politely,efficiently helpful. New car handover condition very disappointing.”

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(Middlesbrough) - Posted 4 years ago

Thats great to hear Mike, Thanks for leaving us a review.

Posted 4 years ago

SG Petch is rated 4.8 based on 5,301 reviews