SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient sales manager, understood all of my motoring needs. Car ready to pick up on time despite these troubling times. All controls explained at pick up.”

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(South Bank) - Posted 4 years ago

Thanks for leaving us a review Ian, we hope you enjoy your new car.

Posted 4 years ago

“Excellent service as usual, love my new car.”

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(Middlesbrough) - Posted 4 years ago

Brilliant to hear Peter. Thanks for leaving us a review.

Posted 4 years ago

“Great service, friendly and helpful staff”

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(Middlesbrough) - Posted 4 years ago

Thanks Joseph, we hope you enjoy your new car.

Posted 4 years ago

“James was very nice , wasn't pushy, would recommend your garage to friends.”

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(York) - Posted 4 years ago

Thanks for leaving us a review Graham, we hope you enjoy your new car.

Posted 4 years ago

“Craig the sales man was great and helpful throughout. He was open and honest about any issues with the car even when there had been a nick in the door which was unnoticed it was sorted.”

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(South Bank) - Posted 4 years ago

Thats great to hear Joshua, we hope you enjoy your new car.

Posted 4 years ago

“Good honest dealership. No problems encountered and staff very professional.”

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(Darlington) - Posted 4 years ago

Thanks for leaving a review Jon and we hope you enjoy your new car.

Posted 4 years ago

“I always buy cars from them and have done for years, the staff are extremely helpful and very friendly.”

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(Durham) - Posted 4 years ago

Thats great to hear Ruth. Thanks for your review and your continued custom.

Posted 4 years ago

“Nicky & Neil listened to what I was looking for in a car, they were friendly, knowledgeable, not at all pushy, they suggested a couple of different styles of cars & we ended up with the one we bought. Nicky took the time to explain everything in detail. They are a credit to SG PETCH thank you.”

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(Sunderland) - Posted 4 years ago

Thanks for leaving us a review Isla and we hope you enjoy your new car.

Posted 4 years ago

“I have used SG Petch for car purchases for at least 12 years, and I wouldn't go anywhere else. They are friendly and helpful and very professional, and make buying a car the easiest thing in the world.”

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(Darlington) - Posted 4 years ago

Thats great to hear Andrew. Thank you for leaving a review and your continued custom.

Posted 4 years ago

“We were very happy with the service from SG Petch, whole transaction went very smoothly, Craig was excellent.”

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(South Bank) - Posted 4 years ago

Thats great to hear Barry, we hope you enjoy your new car.

Posted 4 years ago

“Excellent customer service. Made to feel very welcome and comfortable. Very smooth sales process.”

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(South Bank) - Posted 4 years ago

Thanks for leaving us a review Graham.

Posted 4 years ago

“I am very pleased with the service I have received from this company's representatives at their York branch. My search for a replacement car for my Citroen C4 Exclusive began earlier this year (2020) but was delayed mainly due to the pandemic making viewing and test drives more difficult than would have been otherwise. My quest was to down-size yet maintain top end features and I finally chose a Kia Stonic (Level 4). I have had it for just less than 1 month but I am delighted with it and it fully justifies the confidence I had in their sales executive Thomasz Cyganec. Throughout the process he was very friendly, not 'pushy' and very knowledgeable about the car and made every effort to ensure I was satisfied and understood the sales procedure and the various features of the car. Follow up was excellent in helping me with one or two features of the car and nothing was a trouble to Thomasz. I am pleased to have the opportunity of submitting this review especially comparing the attitudes of other dealers who, for one reason or another, did not seem interested in advising me on a suitable replacement for my Citroen. Thank you Messrs Petch!”

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(York) - Posted 4 years ago

Thats fantastic to hear. Thank you for your taking the time to leave us this review.

Posted 4 years ago

“Excellent service from Kevin and Wayne made the whole process easy and enjoyable and love our new car”

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(York) - Posted 4 years ago

Thanks for taking the time to leave us a review Beverley.

Posted 4 years ago

“Reg at SG Petch was superb in the handling of our recent purchase. No hard sell, just good old fashioned customer service with a smile. The car looked like a new one when we collected it, having been valeted beautifully. A courtesy call from Reg a day or two afterwards to check everything was ok was just the 'cherry on the top' of a lovely experience.”

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(York) - Posted 4 years ago

Thats brilliant to here Linda. Thanks for taking the time to leave us a review.

Posted 4 years ago

“S.G. Petch were outstanding in our opinion. We have bought several cars over the years but our experience on purchasing this one was the best ever. We never felt pressurised or obligated at any time, right from the moment we entered the showroom until we left with our new car. The sales team (especially Roy the Sales personnel & Neil the manager) were very polite, friendly & welcoming. We were very pleased with the car that we bought & the deal that we got with it. If we could rate them with 6 stars, we would.”

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(Sunderland) - Posted 4 years ago

Thats great to hear Keith. Thank you for your continued custom and we hope you enjoy your new car.

Posted 4 years ago

“Helpful and friendly service, no messing around, clear advice and assistance.”

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(Durham) - Posted 4 years ago

Thank you for taking the time to leave us a review Steve.

Posted 4 years ago

“Very happy with the service , shame you are not in Scarborough with the choice”

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(York) - Posted 4 years ago

Thank you for taking the time to leave us a review Susan.

Posted 4 years ago

“Great service from Craig Brown, he was able to record a video reviewing of the car as i wasnt able to make it to the showroom. Couldnt be more helpful and friendly service. Totally recommend to friends and family”

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(South Bank) - Posted 4 years ago

Thats great to hear Steven, Thanks for leaving us a review.

Posted 4 years ago

“Very efficient and helpful car dealer. The staff were attentive, understanding and well organised. Price was very competitive and the whole experience was made very easy. Fantastic company to buy a car from and will have no hesitation in buying another Hyundai from them in the future. Thankyou!!!”

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(Middlesbrough) - Posted 4 years ago

Thats great to hear Samuel, Thanks for leaving us a review.

Posted 4 years ago

“The whole process of buying a car can be stressful, but this experience was way beyond normal. I ordered a car with some factory fitted options and I was given a strong impression that this would include a drivers electric seat as part of the electrically heated leather upgrade, which are absolutely essential for me. This turned out to be incorrect and the drivers seat was manual. Whilst this was not a deal breaker, it left me feeling anxious and stressed, over the 5 month period, as I felt I could not entirely trust that the car would be delivered to the specification I need and had ordered. At no point was there any communication during the whole process unless I initiated it. The only call from SG Petch was to tell me the car had arrived at the dealership. With both my previous two cars, a Mercedes and a Volvo, communication was regular and informative, without me having to chase it. Having said that the handover process was smooth and the car itself is exceeded expectations.”

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(Durham) - Posted 4 years ago

Hi Carol, We are sorry to hear you werent totally satisfied with your puchasing experience. Your comments have been passed to the branch. Please do not hesitate to contact us if you need anything else.

Posted 4 years ago

SG Petch is rated 4.8 based on 5,301 reviews