SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,301 Reviews

95 %

of reviewers recommend SG Petch

4.8

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent help in busying a care. Staff are very knowledgeable, helpful and friendly.”

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(York) - Posted 4 years ago

Thanks for leaving us a review Pauline.

Posted 4 years ago

“Excellent customer service from start to finish with very helpful & professional staff Alan Copeland was very knowledgeable & helpful. I cannot fault my experience & I love my new car. Well done S G Petch you have a ver satisfied customer.”

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(Durham) - Posted 4 years ago

Thats great to hear, thanks for taking the time to leave us a review.

Posted 4 years ago

“I had a few concerns about some work to be done on the car but it has been rectified and I am very please with the work carried out, full marks.”

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(Darlington) - Posted 4 years ago

Thanks for leaving us a review Ronald.

Posted 4 years ago

“Super friendly, really helpful, and explained things really well to someone who was buying their first car.”

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(Middlesbrough) - Posted 4 years ago

Thanks for leaving us a review Rosie and we hope you enjoy your new car.

Posted 4 years ago

“Ray at S.G.Petch was absolutely fantastic. He made the whole process of buying a first car for my daughter an absolute pleasure. We got a great deal. Thank you Ray!”

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Posted 4 years ago

Thats great to hear Michael, Thanks for taking the time to leave us a review.

Posted 4 years ago

“I wrote a review about the service I received at the Durham branch. Lee Wilkinson contacted me with in 24 hrs what a gent he sorted it all out I take it back there are people out there that are willing to help thankyou. Lee.”

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Posted 4 years ago

“Great service from Alan”

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(Durham) - Posted 4 years ago

Thanks for your review.

Posted 4 years ago

“Excellent service from Gary Maughan on the purchase of my daughters Audi A1 nice friendly honest person to deal with”

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Posted 4 years ago

Thanks for leaving us a review Neil.

Posted 4 years ago

“Very friendly and efficient staff. All covid guidelines followed. Time and effort spent obtaining the colour requested.”

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(York) - Posted 4 years ago

Thanks for leaving us a review Ronald.

Posted 4 years ago

“My car came in for second service told there was sludge in washer bottle quoted £280 plus vat as it would take 3 hrs to do got car back home it took me 15 min to sort it out complained told someone would get back to me. 24 hours later nothing just shows they don’t care once you drive the car away. Sales were excellent service customer service leaves a lot to be desired”

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Posted 4 years ago

We are sorry to hear you were not happy with the service you recieved Derek. If you let us know which branch you dealt with we can get a manager to call you to discuss.

Posted 4 years ago

“Investigated stiff clutch pedal and 'notchy' gear changes on a 66 reg car. Recommended new clutch. Took car to another garage for second opinion and clutch cable adjusted and now fine. Called SG Petch 3 times to dicuss the issues before I got a reply. Not so much bothered about the new clutch recommendation, more the lack of response from my inital enquiry”

Helpful Report

Posted 4 years ago

Hi Mike, We are sorry to hear you were not happy with the service you recieved. If you let us know which branch you dealt with we can get a manager to call you to discuss.

Posted 4 years ago

“Looking for a new vehicle is not always easy unless you know exactly what you are looking for. Our recent visit to SG Petch changed my view. We were not hounded and followed around by sales persons as we had been in other dealerships, and, when we were ready to discuss vehicles we were made to feel welcome and offered a number of cars to suit our needs. We were not pressured and all financial options were covered. Needless to say, we left with a new car order!”

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(Middlesbrough) - Posted 4 years ago

Thats great to hear Kevin. Thanks for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“My return, time after time, to S G Perch for all my motoring needs is testimony to my high level of satisfaction with this company and its staff. I have always received excellent service without exception and always feel confident to recommend the company to friends and relatives.”

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(Middlesbrough) - Posted 4 years ago

Thanks for your review.

Posted 4 years ago

“Car good but admin poor, took a payment out for my old car a Hyundai.. Also they said they would be sending £50 for the mot we had to get because of delays when car had actually arrived. This has also not arrive and the amount taken for my old car has not been refunded.”

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(Darlington) - Posted 4 years ago

“I have been a customer for 7/8 years and always had very good service. There are nearer Kia dealers nearer to our home, but I always prefer to travel to Petch because of professionalism”

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(York) - Posted 4 years ago

Thanks for leaving us a review Allan, and for your continued custom.

Posted 4 years ago

“EMy Partner and I cannot praise the treatment,and the good service we were given by Peter Bonnar ,your sales representative.I would certainly recommend SG Petchs to all my friends .and anyone interested in buying a Kia car .”

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(York) - Posted 4 years ago

Thats great to hear Barry, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“Amazing service from Danny at SG Petch Darlington. He has excellent customer service and listened to what I wanted in a car. I would buy from SG Petch and Danny again.”

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(Darlington) - Posted 4 years ago

Thats great to hear Emily, Thanks for leaving us a review.

Posted 4 years ago

“new car very well presented, good service from nick our sales man.”

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(York) - Posted 4 years ago

Thanks for leaving us a review Graham.

Posted 4 years ago

“Indy and Rebecca went over and above to make buying our 2nd hyundai i10, very good”

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(Middlesbrough) - Posted 4 years ago

Thanks for your review David.

Posted 4 years ago

“We were invited to look at new cars ,as we have bought our cars from SG Petch for years . We found the sales rep very courteous and friendly and handled the new sale very easily . Good communications and a reliable after sale , maintenance and service account opened for future services to out new Hyundai i20! Would recommend this dealership if you are interested in buying another new or used car.”

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(Darlington) - Posted 4 years ago

Thats great to hear George, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

SG Petch is rated 4.8 based on 5,301 reviews