Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,618 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 71 year old mother called them for an mot. They took her car offering an mot and service for £89 then called to say she had to pay £500 for the mot or they would keep her car. My poor mum was panicking like crazy-when she said she didn’t have the money he became quite aggressive, asked how much money do you have in the bank then! Mum paid him just to get her car back and all the things he claimed were wrong are a lie. 2 people checked the car over since and said Servicestop were talking rubbish. Do not use-disgusting to treat an elderly women like they did and rip her off.”

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Posted 4 years ago

“I will never in my life use this services ever again. Never”

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Posted 4 years ago

“Massive overpriced for any extra job, more expensive than official dealer and impossible contact them or do refund. They’re uggly robbers”

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Posted 4 years ago

“AVOID, I genuinely can't believe these scammers are allowed to operate. Just avoid at all costs and don't be fooled (like me) with low prices. They will hold your car at ransom for completely unnecessary work at extortionate costs!”

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Posted 4 years ago

“Do not use . Cancelled service with less than 24 hours notice . They rebooked it for inconvenient day. When I rescheduled garage didn't turn up . Trying to get a refund for weeks !!!”

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Posted 4 years ago

“Blood sucker parasite, once they get your car , start threatening, intimidating to pay for extras to have your car back Chris should be sent for training and development unless this is how this company operates”

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Posted 4 years ago

“Charged £200 for a pollen filter and anti freeze an absolute scam. Nobody should use this company!”

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Posted 4 years ago

“If I could give this minus I would 20 phones calls 4 hours in total hold and my car still has not been released its been 2 days no communication”

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Posted 4 years ago

“Booked for a full service, garage collected the car and were very good, then servicing stop contacted me and started off by telling me it was an extra £25 for special oil!! 2008 corsa van, contacted the garage who told me it was just normal oil, the person on the phone tried to justify it by saying it was long life oil (yeah right) I disagreed and he started getting abusive on which he then hung up. I must stipulate do not use these people and book direct with garages.”

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Posted 4 years ago

“Pay for a failed mot , asked for £2000 to fix it , my whole car worth £2800 , is nothing wrong with the car , I was told after , visiting a private garage who passed my mot !!! Scam , trying to fool people and ask for ridiculous prices for nothing , they will need to be reported because they will fool more people ! And after I said I can’t afford or pay £2000 the man on the phone said is nothing you can do apart from go to scratch !!!!!!! Is a fine working car from 2011 !!!!!!!!!!!!! Don’t make the mistake to go !!!!!!”

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Posted 4 years ago

“They are ripp offs and i will contact the trading standards. I have paid for full service and they said that i have to pay for filters oil and everything else that is supposed to be included in the price. Also i have paid for MOT that they are refusing to pass because i wont pay for all the things that needs to be paid for! So i have paid for nothing! Also to get my car back they want me to pay more! The guy on the phone was very rude and also hanged up to me!”

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Posted 4 years ago

“DO NOT USE THIS COMPANY- COMPLETE CON ARTISTS If I could give this company 0 stars I would. They took my car for a service on Friday Morning, sent through a list of requirements in the plus region of 900pounds Friday afternoon. As i'd just had my MOT, i knew none of these were necessary. My car was not returned Friday afternoon as advertised. No calls advising any update on my cars where about- they're offices are closed over the weekend- COMPLETELY CAR LESS FOR THE WHOLE WEEKEND. Customer service number just rings out when attempting to make contact. i did not get my car back until 3pm Monday afternoon with absolutely no explanation or apology. ALMOST 4 DAYS WITH NO CAR.”

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Posted 4 years ago

“This company do not even deserve 1 star! Servicing Stop are an absolute disgrace with no customer service or care whatsoever. They only want your money and will withhold your car until you make a payment, even though we told them that we didn't want to go ahead with the work but they did anyway and wanted £1500- 2-3 times more than the job would actually cost. I wish I had found these reviews before booking them for a service and mot. Our experience has been very stressful and the company make it so difficult to actually speak to somebody by telephone and email. When you do eventually get a response it is from rude, aggressive and intimidating staff. Please don't get sucked in by them like we did please avoid them at all costs.”

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Posted 4 years ago

“Pick up time 8-10 arrived at 10.50 charged 206.oo for nothing done to car you are a disgraceful, scam service. My car didn't pass its mot with them and they wanted to charge me best part of 1000 to fix it ?‽?? Don't use them they are scammers”

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Posted 4 years ago

“Call centre tried to tell me a lot of lies about extra work my car was supposed to need. Also after getting quote and price had to pay an extra £ 30 for oil.”

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Posted 4 years ago

“OMG I wish I read these reviews before yesterday. I booked for a service and my total bill was £104. On the day my car was picked up and I later got a call saying my CAR passed the MOT but my oils need to be cleaned out and drained and it will cost me £425. I then said I don't have that money and they should just top up and leave the draining. The guy was so rude and went in that case your bill is £150.77...Like how did I go from £104 (for interim service and MOT). This is for interims and halfords would have done a more professional job for £120 without hidden charges. my advise is STAY AWAY FROM THESE GUYS. THEY ARE A SCAM. THE CHEAP PRICE THEY QUOTE INITIALLY IS NOT WHAT YOU END UP PAYING. SCAM SCAM SCAM ALERT. plus very rude staff and no customer service. you will stay on a call for 1.30mins with no answer.”

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Posted 4 years ago

“They collected my car and after checking it they advised break service and I told them no because Nissan had just sorted my car breaks a week before. They are still holding my car and the bill isn't reflecting the reduction in repair cost worse I can't get them on the phone yesterday and today.”

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Posted 4 years ago

“Awful service - My service has been cancelled 3 times after organising work to stay at home for collection each time. Booked my car in for a full service on Tuesday, it was cancelled the day before and re-booked in for the Thursday. On Thursday no one turned up, phoned and was on hold for 30 minutes before getting through. Was told they would contact the garage and get back to me. Phoned back as no one called (and on hold again for another 25 minutes) and told they were not able to do the service today. They could book me in for Monday. Explained this was the 2nd cancellation and was told they would see if they could do Friday, but if not it would be done on Monday and they would do a gesture of good will and make my car a priority. On Monday, no one turned up again, after being on hold for 40 minutes was told they would contact the garage and come bak to me within the hour. I got a call back to say not sure why they hadn't picked up the car and that they are unable to do today now as they picked up other cars instead. The earliest is Wednesday they could do it now. I would not use servicing stop again, 1 cancellation can happen for many reasons. 2 should be pretty rare but to cancel 3 times and for me to have to constantly chase up and spend time on hold is unacceptable!”

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Posted 4 years ago

“STAY AWAY FROM THIS COMPANY! Firstly, if I could have awarded this mob ZERO STARS I would but it isn't allowed!! I booked my Citroen C3 Picasso in for a service for yesterday Friday 18th February 2022. The car was collected as arranged. However, I received a call from them to say I needed a higher grade of engine oil and they want to charge £24.95 extra for the privilege, as well as a raft of advisories which aren't necessary totalling £486.18, more than I would have paid at a main dealer The original bill should have been £127.50. I paid the bill up front and was given £20 off making the new bill £107.50. My card was charged £124 28. I queried this and was told it was for all fluids the car needed and that that would be the final amount. Surely these fluids should be included in the price of the service! However, the extra charge they wanted to make for engine oil would have taken the bill to £132.45. I said I had paid up front and had been told that was the final total. The man making the call was aggressive and extremely rude, he said I HAD NOT paid for any fluids needed and that they WOULD NOT change the engine oil and hung up the phone! This of course means they HAVE NOT fulfilled their promise to service my car. In addition, they promised to return my car between 4 and 6 p.m. This didn't happen! My car was finally returned at 8.30p.m. The mechanic who returned it said he had worked with Service Stop for two months and was not going to be doing it any longer as he had had nothing but complaints about them. THIS IS A SCAM! CUSTOMER SERVICE IS NON EXISTENT! It seems they make their money by pushing advisories that don't need to be done. I would advise everyone NOT to go near this company for a service or anything else for that matter!”

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Posted 4 years ago

“Avoid even if you are desperate. I put one star as there is no 0 star rating. 1-Started by booking my car into two different garages. 2- wanted 460£for standard Skoda MOT and service. Negotiated down to 132£ 3-Full service does not include engine oil, air filter or fuel filter. Not sure what it includes. 3- communication is horrible. Very challenging to get hold of anyone to speak to 4-charged 20£for car collection and 8£ for fuel. 5-allegedly claimed service was done in one garage and the MOT in a another garage. 4-I had to find out the MOT centre and drive long distance and wait for re testing 5-in a nutshell it is very costly and time consuming. If I have the time , I would have reported them to the standard agency. 6-Sent me 20£discount which never worked. 7-Service indicator needs re setting. 8-A lot of doubts ,I probably need to do the service again. Any other garage that you know would be much better. Never again”

Helpful Report

Posted 4 years ago

Servicing Stop is rated 1.9 based on 3,618 reviews