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Servicing Stop Reviews

2.0 Rating 3,148 Reviews

24 %

of reviewers recommend Servicing Stop

Company Reviews

2.0

Based on 3,148 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THEM! I REPEAT: DO NOT USE THEM! IF YOU WANT TO BE SCAMMED THEN GO AHEAD. A LOCAL GARAGE NEAR YOU WOULD DO MUCH BETTER. You will pay for the servicing fee as advertised on their website, and the will try to get bigger amount of money from you. The mount mentioned in previous reviews is true. I have been a victim. If you read this please save yourself the unnecessary headaches. From my local garage servicing is only from £68. All in all, it will cost you less than £145 charged by those middlemen SCAMMERS while they don’t actually service your car. I know because I took my car to a local garage to get it checked over. I could write much more. Please don’t give them a trial. YOU WILL REGRET IT!”

Posted 4 months ago

“Got my car done from servicing stop, NEVER AGAIN, for starters they took it far to get done, so alot of fuel wasted, got a phone call saying it was going to be £600 and something, I said I didn't have that kind of money, then told me to get a loan out, I said no,he said so what are you going to do ,very arsey tone, il just have my car bk n have a think, he slammed the phone done. I've been to another a garage I was told it all came to 100£ ,”

Posted 4 months ago

“STAY AWAY from these con artists They are an absolute shambles. Booked and confirmed my car in for a specific date over 2 weeks away. Arranged work/child care to fit. Got a call 2 days before to advise there was no availability and they needed reschedule. Due to a backlog and shortage of staff, my car wasn't confirmed with the garage at the time of booking and by the time they got round to it, there was no availability. Next problem, hidden exclusions. BEWARE - what is usually included in a FULL service, ISN'T. They remove most of it out and hide this in the T's and C's. Third problem: They LIE. I was advised on the phone that my car needed various bits of work done in order for it to pass. When I called the garage directly, they advised that it only needed one thing done to pass. the rest was just advisory. Fourth Problem: terrible communication. When they had to rebook my appointment, they then failed to update me of the different garage. When I tried to call my service rep back, he failed to pick up, When I tried to call the mobile number that organised collection, it didn't receive calls. When I asked for a direct address and contact number for the garage, they were hesitant to hand over these details. I am still waiting for the report that I asked for that service stop receive from the garage. I am still waiting for the costs that they advised me of over the phone. They intentionally do not discuss anything over email so they can cover their tracks and lies. Fifth problem: UNREASONABLE COSTS. One of the things they said I needed was a diagnostic test which would cost me £169 plus VAT. After I managed to obtain the garage direct number, they said they had quoted £50 for this. The entire bill that I was advised of only over a call that I needed pay for my car to pass would come to over £600 plus VAT The garage confirmed this was extremely hiked up from what they quoted and the work that needed to be done to pass would only come to £50. everything else is advisory.”

Posted 4 months ago

“Over priced and impossible to get through to them on the phone , overpriced and manipulative middlemen ,”

Posted 4 months ago

“This is a scam, they have stolen my brothers car. At Christmas. He is on minimum wage and cannot just buy another car. Heartless monsters. I strongly urge you not to use this company.”

Posted 4 months ago

“DO NOT USE! Liars, cheats and bullies! I paid £1748 to get my car released. They don’t tell you the garage that your car gets taken to, the garage uses an app for phone calls meaning you get through to Servicing Stop’s main number making it impossible to communicate with the garage, inflated prices and I was told my car was unsafe to drive because of the failures, most of which I later discovered were ADVISORIES. I only tracked my car down after it failed its MOT which I done via gov.uk. The garage is quite happy to work with Servicing Stop as they get cars on ramps and are able to be involved in the hugely inflated prices. DO NOT USE! Trying to get a response via telephone or email from Servicing Stop is impossible, they just ignore everything or “take a message” for the advisor. WORST experience ever with this company. I would leave 0 stars but unable to do so which is why they got 1. THIEVES/ROBBERS/SCAMMERS!”

Posted 4 months ago

“I've been billed £1692,11 half the work which was agreed wasn't carried out and bullied out of £955 just to get my car back on Saturday I am also disabled the vehicle came back with an extra 140 miles on the clock an empty tank while I left it with half a tank and filthy mud all over it and one flat trye I'm absolutely disgusted by service stop”

Posted 4 months ago

“DO NOT USE YHIS COMPANY. The company is totally unreliable and unprofessional. I doubt if any of them have any vehicle knowledge. My service was booked and prepaid for Monday. The company phoned me and said it cannot be done until Wednesday. I agreed that and it was to be picked up between 8 to 10am. At 1pm nobody had shown. It is impossible to contact the company by phone the have a message to guide you to a Web link, the link doesn't work at all. I emailed them asking what was happening at 2.30pm I got a message to say it would be picked up by the garage ASAP. I then had a call from the garage, they stated it was not booked in until 1330. Luckily I knew the garage it was going to. The driver said I will have it back to you by 1700. I then had a call from the company stated it had been serviced but need special oil at £29.99, they then said it needed a flushing agent, new brake fluid, air filter cabin filter and brake pads. The brake fluid was less than 6 months old. I phoned my contact at the garage and he told me that they had not advised any of it. They were just trying to co me out of another £200. The garage said that they had told them not to release it untill they had sold me the extras. Luckily I knew the garage and they agreed to return it. When I asked them about the special oil and all the other stuff he said its all rubbish. The full service as they advertise it is basically and filter change and a few basic checks, that will cost you £200. The garage would have charged me £70. This company is a gang of thieves BE WARNED.”

Posted 4 months ago

“What went wrong, where do I start! They picked the car up fine. After that very scant information and I had to keep prompting them for info on my car. In the end I was promised they would drop off my car as this is part of the service. But in the end I had to drive to some garage in the back of beyond to retrieve my car! I believe They did all the repairs and I got my MOT certificate but what a carryon! Not the customer service I expected.”

Posted 4 months ago

“By far the worst company in U.K. Do not use them. My car has been hijacked by them because I refused to be ripped off with their elaborate rip off schemes with dodgy garages. They are still holding on to my car for no apparent reason. I’m getting the police involved.”

Posted 4 months ago

“DO NOT USE this company! I moved to new area and my mechanic is far away, so because of the price and collection service offered, I chose this company. I paid for full service about £100 upfront. Collection was not an issue, few hours later, a guy called me and spoke very fast over the phone and all the sudden I found myself facing almost £900 cost! I asked is this necessary, they said yes! After 30 mins I got an email about the suggested work, I checked prices somewhere else( work such as changing bulb, break fluid, anti freeze etc ) I called the company to cancel it .. but they were unavailable and after 2 hours when finally I could get through they said I have to pay the whole amount because they started the job!! What on Earth! When I said I don't have money.. they said I could pay installments.. but in red you can find you agree to their terms and conditions etc! You don't want to give access to this guys to your bank account!!! I borrowed money from somewhere else and had no choice other than pay this ridiculous price, for changing bulb, anti-freezer, etc in my car and the funniest thing! They did not change the oil in my car which should be part of the original service I sent my car to, full service!!!! Totally disappointed and thinking to find a legal way to end this rubbish stealing! I was fooled by 5 stars reviews... I don't know how did they get it!! But please say no!!! I won't have merry Xmas now... all my money is with them! And my car is not fixed!”

Posted 4 months ago

“The guys in the garage were lovely but the this company is a complete rip off charged me £815 to fit 2 shock and 2 light bulbs I said I can’t afford this sort of money they said I could pay monthly no interest I took up there offer because I panicked because I need my car for my husband who has dementia and it’s the only way we can get out and about I would recommend no one to use this company because you will be ripped of big time”

Posted 4 months ago

“My partner was overcharged 2.175.00 for replacement parts just two days ago,,,horrified,,,this is a scam,,, please avoid this company,,and call the credit card company these a people who con you!!”

Posted 4 months ago

“Collected the car 2.5 hours late, with attitude. They booked the car to be returned without calling me to advise what works were neeed. I had to call to ask and was told car was being returned. I managed to sort this. Then got charged +£500.00 for a full service for a car which isn't even 2 years old. Mental. Also took the car for 2 days although promised it would be returned in 1 day. It is day light robbery to be honest...but you have to check the reviews and look online first, I blame myself tbh but they will take advantage where possible. Overall, really poor service.”

Posted 4 months ago

“Same as the other reviews I’ve seen on here, feel like I’ve been completely duped as well. Trustpilot reviews came up and had a good rating, so thought they must be reliable and trustworthy. Looked like a great price too. Discount if paid up front too. £118 for a service seemed great. Then the phone call came in: specialist oil surcharge, brake fluid, life time fuel treatment and engine flush. 18 month old car on its second service. An extra £345 on top. So £463 for a service. Could have got a full dealer service for £150 less. First and last time, and will make sure I make everybody else aware not to go within a country mile of these robbers too.”

Posted 4 months ago

“Please please avoid this company my car was taken yesterday morning for service and mot got a call at 6pm saying car had passed mot but brake pads were needed I agreed work I was promised car would be back with me by 12pm today so I could go to work no car came back phoning company to no avail keep getting cut off the chat service is useless at 3pm company phoned for payment not a bit interested in my complaint and tried to get an extra £39 out of me when I disputed this they checked and never even appoligise its 8pm and no car arrived I will now loose 2 days work and no car please please give this company a wide birth”

Posted 4 months ago

“Presured in paying unnecessary stuff I asked for a service and mot And the guy told me I need a engine flush and diesel treatment Didn't explain is not not necessarily for mot Also car was not delivered and made me lose 1 day of work due to keep lying thy gonna be there in half hour The guy that picked the car up Bearley spoke any English”

Posted 4 months ago

“If I could give no stars I would.. Please, please, please do not use this company they are an absolute joke and will rip you off!! I read the reviews and fell for the great offer they had on. On the day a man collected my car and took it to a garage approx 15 miles away. At 2.15pm I got a call from Service Stop saying that they recommend a brake drain and flush as there was moisture in the brake fluid and also engine flush for the oil and they could do it for £270, I declined and he said no worries it’s a good car and he would arrange to get the car delivered back. I know these are things that garages do recommend but the prices quoted were expensive. Anyway, my car didn’t come back between 4-6 like arranged it arrived next morning at 9.35am!!! No one called and no one ever answers the “office” phone, the mobile number they give you for the driver is permanently on answer machine, it’s a joke. I couldn’t get to work. I googled the address given for the garage and managed to get a landline number, the cheery sounding man who answered stopped me mid sentence to ask if this was to do with service stop, when I said yes he said you must ring another number the man upstairs deals with calls for them. I wanted to know what they had done, had an inspection actually been done as I felt I’d been conned. He spoke broken English but told me they had inspected my car and everything is fine, they changed oil and filter. I asked what oil as I had been charged an extra £24.99 plus vat for specialist oil. He assured me it was premium long life oil. I asked again if they had carried out a full inspection and he said yes oil change and filter. Asked if all under bonnet fluids were checked and topped up and he said no they were only asked to change oil filter and oil. I asked why they had failed to spot my drivers daytime bulb was out and he said it would have been in the report sent to service stop. I asked if they had checked the brake fluid and he said no they hadn’t been asked to yet service stop were telling me it had moisture in. I don’t think it’s the garage at fault as they are given the work and told what to do, he told me they pay the garage just £74 including the oil. So I was thinking I’ve just paid £137 for a oil change but the garage called back to say they wanted to assure me that an inspection had been done the car is fine and oil and filter were definitely done and he didn’t want me to worry. I would definitely avoid at all costs”

Posted 4 months ago

“Awful 😖 service.Not deliver my car after 24 hours.An Mot and service should take 2 to 4 hours maximum.Charge the money before done the job,rude,late,not answering on the phone.The worst service ever.Avoid”

Posted 4 months ago

“Absolute scum bags, thieves and robbers! Avoid at all cost!”

Posted 4 months ago

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Servicing Stop is rated 2.0 based on 3,148 reviews