Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,614 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An absolute con and a rip off merchant. Stay away, stay very far away. Girlfriend had her three-year-old Peugeot 308 (17,000 miles) MOT'd by a separate garage two weeks ago and passed. She then decided to use Servicing Stop due to it's low price. The car was picked up well enough and then it went downhill from there. She was then quoted £1100 for the "necessary" repairs to be done. She told them that she can't afford that and they offered her a payment plan. Without agreeing to anything, she was then informed that payment wouldn't be required for an hour and that they'll start on the work straight away. At which point she told them once again that no work to be started and they offered to ring her back within an hour. The work that was apparently "necessary" was (1) a replacement of the front and rear brake pads and discs (2) brake fluid top-up (3) engine oil top-up (4) pollen filter replacement (5) an oil surcharge. Service Stop then "generously" offered to let my girlfriend have items 2 - 5 done for the measly price of £438. Very kind of them seeing as though items 2-4 are part of the service!! But that still leaves nearly £700 to have the brake pads and discs replaced. After speaking directly to the garage, they informed me that the front brake discs were slightly worn and one of the rear brake discs was slightly warped. So not in any real need to be repaired yet, let alone for a price of £700. The garage confirmed that they have quoted £320 + VAT for the work. When Servicing Stop finally rang back (nearly 2 hours later) I told them that we weren't interested in any further work and was then told that once we'd made the payment of £24.99 + VAT then the car would be released. This additional charge was apparently for the "recommended" Peugeot guidance of draining the oil every two years and fully replacing it. Plus "specialist" oil had been used. At no point was this agreed to and the car is 3 years old and so had the oil replaced last year. After trying to fob me off that this was part of the T&C's (but couldn't tell me where on the website as the website was "updated every day"), and also agreed by default in an email sent to my girlfriend. In said email, it mentions nothing of this just that if there are additional costs/work then they will not be undertaken until agreed. Within 30 seconds of my girlfriend accidentally ending the call she miraculously received a message saying that the oil replacement had been agreed. After the garage had refused to release our car due to being tied into a contract with Servicing Stop, we reluctantly paid the extra money just to get the car back. Stay away from these con-merchants. Overcharging for any work that needs doing, adding un-agreed extra costs to the price for items that are part of the service and being hard to get in touch with. If I could give these scum a negative review I would as they're preying on the vulnerable and blackmailing them to pay way over the true cost otherwise they don't get their car back.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS SERVICE AT ALL!!! STAY AWAY AT ALL COSTS. Booked in a Service and MOT because they collect your vehicle and return it. No one answers the phone. They wanted to charge me £1400 for additional costs for a small Citroën C1. No customer service at all. I was very upset that they charged me over £500 for something that a normal garage would charge maximum £250 to fix. Very disappointed. I wish I had read the honest reviews (not the fake ones on their website) before I had booked in to use this service. So upset and so disappointed. Lesson learnt for the future I guess.”

Helpful Report

Posted 4 years ago

“I imagine that Servicing Stop pay Google to put them at the top of the list for people looking for car servicing. Well, it worked in my case. I commissioned a full service for a rather nice far-from-new car that I’d just bought. Because of its age I expected to have to have some work carried out on it and paid in advance, online. The price of such a service was quoted as £108.67 – good price, though I expected to have to pay extra for work that would have to be done. The car was duly collected by the garage that Servicing Stop had commissioned to do the work. Fine. What wasn’t so fine was the phone call received later that day informing me that I would have to pay £1,066.79 for work and replacement parts, which meant that the service had cost me almost £1,200. Dismayed by this, I subsequently found that I had been charged extra for work and items that should have been included in a full service. But that wasn’t all. Checking with the garage that had done the work, and with parts suppliers, I discovered that most of this final fee had gone not to the garage but to Servicing Stop itself, whose only role had been to ask the garage to do the work. The worst example of inflated pricing was that of a ‘bonnet release cable’, for which the garage itself had charged £85. Servicing Stop charged me £223.63 plus VAT for that. Working it all out, it appears that in total Servicing Stop charged me around £645 more than the garage billed them for. I emailed Servicing Stop (a company set up and run by two Essex brothers, apparently) to point this out and request a refund of £590, which would still give them a small profit. They did not reply. My conclusion, therefore, must be that these brothers are rip-off artists who should not be allowed to operate any kind of company. Avoid them.”

Helpful Report

Posted 4 years ago

“Steer CLEAR of these ROBBING BASTARDS !!! .. they entice you with a low price 'up front', but then, if your car needs parts replacing, they 'up the anti' on the 'actual' price of parts of labour, charged by the garage in question .. in my case 'at least' a 10 / 20 % invcrease on everything .. SCANDALOUS !! .. as I said .. ' STEER WELL CLEAR ' .. I notice only '30%' of customers said they recommended them .. that means '70%' DIDN'T !! .. says it all really ... I, for one, WILL NOT be going anywhere near them again ... I would 'advise' everybody else to do the same, and get these THIEVES out of business !!! .. Mike”

Helpful Report

Posted 4 years ago

“What can I say, a fairly reasonable price for service but extortionate prices quoted for parts and labour. Who would pay these prices?? I didn't accept the jobs apart from the the super deluxe oil refill. Pick up and deliver was ok and on time. I won't use again. Gary was sulky, operatives sounded bored.”

Helpful Report

Posted 4 years ago

“Don't use.kept my car overnight without telling me then charging stupid prices for and extra work ..stay clear”

Helpful Report

Posted 4 years ago

“This is the biggest bunch of cowboys out there! Don't go near them with a barge pole. They messed my wife about in every aspect, they have now had the car two days, and like other reviews they don't answer your calls. Not only that, the car that has been left on my drive looks like a dumped car, and I am guessing it has no tax or insurance by the look of it!”

Helpful Report

Posted 4 years ago

“DO NOT BOOK WITH THEM!!! This company is a joke. Pick my car up in the morning for service and mot with the guaranteed return between 4-6pm; it’s 10am next morning and I still don’t have my car; I paid for a full service and received the phone call that my car passed mot but they are some “service advisories” that need to be done that first came up to £480; when I said that I’m not having this done, he said that if they only do some of the essential work it will be £280; when I definitively said NO than he hit me with oil charge and break fluid top up charge-which I already paid for (or at least everywhere else is included in a full service). Customer service is so poor; the advisor I spoke to was so pushy and arrogant; become rude when I said no to additional charges. I rung the garage where my car was taken and they said that they spoke with advisor and he said that I was happy to get it next day-which I certainly wasn’t and explained to them that I need my car asap. I regret I haven’t researched the company before booking as all the reviews point out same issues; DO NOT BOOK, unless you want to deal with all the mess afterwards!”

Helpful Report

Posted 4 years ago

“Car service was carried out mid afternoon , return of car due in the afternoon. By 8.00pm no car, no answer to multiple calls or emails. Very poor customer service.”

Helpful Report

Posted 4 years ago

“I paid online for an intrum service it was about £10 cheaper than my original garage i go to but it was fully booked i had my car collected on the day and was told it would be back at tea time.i got a phone call from service stop to say my car was ready but i had to pay for oil and brake fluid i said how much more do i owe you. And he said £288 to which i replied im not paying that for oil anf brake fluid when it was supposed to be included and always has been at my garage. Any way i got my car back beware of this place”

Helpful Report

Posted 4 years ago

“Booked full service however log book only shows 2 items checked. During service received call for additional items and when paying for them charged my card extra £39. The extra charge was not visible on payment page... the email shows £39 charged for booking next year's service. Called them but they do not answer, emailed them and only received automated reply that my enquiry will be dealt with in 2 working days. No reply even after 2 weeks and no refund.”

Helpful Report

Posted 4 years ago

“I booked in for an MOT and service. The car passed its MOT and I was advised a job needed doing on the service. I decided not to get the job done at the time but the garage went ahead anyway and charged £180. Which was took directly from my account without my consent. When I phoned to complain I was told the job had been done so there was nothing they could do. As I needed the car back before 6 o clock for work I just said right just deliver it back. I told them I needed it before 6 o clock and the website states a guarantee it will be delivered by then but the car did not arrive. This meant I lost a days pay of £120. No reply to my complaint. I was ripped off and lied to. Their promise means nothing. DO NOT USE”

Helpful Report

Posted 4 years ago

“Paid for interim service- boyfriend and previous owners told me. A lad picked my car up Friday morning 9am said back between 4-6pm poss early as it’s a Friday: No email with garage address car has vanished can’t get hold of anyone! Got sent email of extra things needed amount to £800. No chance. Ive missed two days of work on top of this I live alone self employed. They have until end of today I’m reporting my car stolen. I feel like an idiot”

Helpful Report

Posted 4 years ago

“I paid for service online and They kept adding extra to it oil brake fluid so basically you have to pay for the service and then separate for the parts. The person on the phone from servicing stop was rude loud and arrogant will never use again beware every one”

Helpful Report

Posted 4 years ago

“DO NOT USE I didn't find out until after I'd booked and payed for a service and MOT my car was going to a garage 50 miles away. When I got a call to say it had various things which needed doing from the service and had failed the mot, I thought I was talking to the garage but apparently it was Servicestop. The man was rude and belittling when I said that I wanted to take my car for a second opinion he said I couldn't have my car until I had paid for the extra special oil change, which I did as it was a lot cheaper than the £950 I was quoted for the repairs. My car wasn't returned that evening OR THE NEXT. I couldn't get through to Servicestop via phone, email or their AI chat system which doesn't understand easy questions such as "Where's my car" "I want my car back" "I'm calling the police". My car was eventually returned on day three and repaired by a garage for £500 less than Servicestop quoted.”

Helpful Report

Posted 4 years ago

“Awful service! NOT RECOMMENDED! at all, customer service is totally ZERO as they don't answer your call or email, totally Misleading the customers , I've booked £94.46 for full service & MOT after 60% online discount so says it would cost £157 otherwise. examples, on website 60% discount when you book online , that's totally untrue , also on the advert the car meant to be returned between 16:00 -18:00 on day of service or MOT that's untrue too, because they returned my car next day , neither given any updates where bout the car was, paid them for full service & mot £639.09 , I got unnecessary charged about 40% , like pollen filter for £71 + vat, it will only cost £10 - 15 when you buy and about 5 minutes job for to change .....what a rip off!”

Helpful Report

Posted 4 years ago

“Awful people running a fraud business don't go to this garage if you do do so at your own peril. I payed for a fake MOT Couse they definitely didn't do anything to my car like they stated they had if they had my car dashboard wouldn't be lit up like a Xmas tree on the day they MOT it and brought it back to me they charged me nearly 7hundred pounds for a designer oil and core blimey anti freeze. You can't even pay online until you've given them a review I was too scared not to give them 5stars as they were holding my car hostage until I'd given them their review and then proceeded to pay on their link that's all geard up to suit them and they use scare tactics their online system is so frudulant.. as I wasn't even told over phone is it alright to do this or that care worker has been trying for 3days to put in a complaint on my behalf to see if I can be reimbursed as all the money this company took from me was supposed to of been towards my flat I'm having in3weeks time but now I have nothing since they rinsed my bank account I even had to use my 250 overdraft facility my daughter put £50 pound towards my bill and the £ 360 pound I'd only got payed Tues by the thur I' had no money I had to go to a food bank I've never felt so humiliated and stupid in all my life.all becouse I didn't go with my gut feeling something is off..”

Helpful Report

Posted 4 years ago

“I like many others made the mistake of using this company. I cannot emphasise enough how bad they were.”

Helpful Report

Posted 4 years ago

“Please do not use them - Seriously A pathetic business that accepts no responsibility - does not answer the phone - AI service is useless - No one responds to emails (It's been nearly two weeks). My car was paid to have a full service - garage told me that it only had an oil service. No response from servicing stop. Get the call try to charge £120 for 3 bulbs - they're £2.99 for two and £6.99 for the other. Tried to get the brakes bled - didn't need doing. Tried to convince me it needed a new expensive pollen filter (it had already just had it changed by me). Tried to con me into "special oil", absolutely ridiculous - its either in spec or not. They lose my car - send a report that its been delivered when it absolutely has not - arrived Monday evening - went in for the service Friday morning. My car has been damaged in two places, one wheel and one side wing - no response, no call answering, no return of my multiple voicemails. If I could have this "business" struck off to protect others from the con artists that work there I would. Horrendous service, complete rude conmen and couldn't care less about their customers.”

Helpful Report

Posted 4 years ago

“Full service.No way.Oil and filter change,that's it.Then the phone call later ,I say later.About 5-40 pm.Told me the motor needed this ,this,this .A load of bull.Whe I refused this extra work.I was told ok.You will get you're motor back shortly.Shortl being 12-30 the next day.A couple of things make me wonder about the garage that carried out the so called service.On the web site they say all tyres are checked and any needing air will be done.Well I had two that were needing some air.When I got the motor back the next day.They were still the same.This may seem a trivial matter.But it's small things like this that makes you wonder what exactly has been carried out work wise.A pure ripoff.So I will not be using Servicing stop again.”

Helpful Report

Posted 4 years ago

Servicing Stop is rated 1.9 based on 3,614 reviews