Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

“They were brilliant. Takes the worry and hassle out of having car serviced and MOT. Garage kept me informed at all times and price was very good. I will definately be using them again.”

Helpful Report

Posted 9 years ago

“Recently booked a full service for my BMW diesel. Delivered the car to the nominated local garage at 9am on the agreed date. They phoned around midday to discuss extra work to be carried out and we agreed what would actually be done. He phoned back later and advised me that I would have to collect the vehicle from the garage myself, that it would be ready in about "an hour to an hour and a half" and that he would send an email with payment instructions. The email arrived straight away and I paid immediately, going then to the garage I arrived about two hours after the phone call. Imagine my surprise to find the vehicle not only unready but that work had not even started on it. The garage stated it would not be ready before the end of the afternoon. I telephoned servicingstop to ask what was going on and was told the person dealing with this booking was busy and would definitely phone me back "within 15 to 20 minutes". Waiting for an hour and a half with no return contact I finally left the garage and returned home to continue working. I eventually got through to them again about mid afternoon and spoke with someone who agreed "to look into it". During this conversation I pointed out that having lost an afternoons work through a completely unnecessary journey to the garage I could now not return there that day before they closed and would have to go back for the vehicle the following day. The representative then stated he would notify the garage of this to save me the trouble of a further call. I was greatly surprised therefore to receive a phone call directly from the garage just after 5pm that day saying the car was ready and where was I. I explained to them and arranged to collect it the following morning. I had been led to expect from servicingstop a quick and straightforward servicing of the car arranged by them with a simple online single transaction. In the event the process was inordinately complex, involved me in having to make almost all the arrangements myself, characterised by very poor or non existent communication from them with a string of incorrect information and the loss of one full afternoon's and a part of the following mornings work. It is clear that had I not involved them at all and simply dealt directly with a local garage the whole process would have been much quicker, simpler and less stressful. Discussing my complaint with them on the phone produced an apology and an offer of a 10% discount on my next service. Since for obvious reasons I am at this point extremely unlikely to make use of their service again that offer was of no interest to me. They suggested I write to customer care to make my dissatisfaction known for their consideration, which I did, twice, and received no response whatever. Decide for yourself if you want to use them.”

Helpful Report

Posted 9 years ago

Dear Customer, Thanks for your feedback. We are sorry you were not satisfied during your recent car service with us. We have noted your comments and we will use all feedback to continually improve our operations. Best Regards Dean

Posted 9 years ago

“Booked a service last week for Wednesday 19th April. Received a call this morning (18th April) to say we have cancelled your service as we have no drivers........ and...... an alternative would be to take it to the garage myself but not til 24th April. No apology from customer services. I'll say no more. Booking ref: 633608”

Helpful Report

Posted 9 years ago

Dear Customer, Thanks for your feedback. We have noted your comments and we will use all feedback to continually improve our operations. Best Regards Dean

Posted 9 years ago

“Can't give it zero otherwise I would have. Had to have brakes serviced as I was advised they were close to legal limit and the brake fluid was contaminated. I felt 'obliged' to have the work done. They charged me £62.75 more than the main dealer for 2 rear brake pads and brake fluid change. Refused to refund 'individual items' and would only price promise on the overall job. Still nearly £15 more than the dealer all in!!! Will also be reporting to trading standards because they refused to give me their labour or parts prices until after I'd put my vehicle in the garage and the work started. How could I in good conscience drive away with potentially faulty brakes. They had me over a barrel. Disgusted. What a rip off company. Be warned.”

Helpful Report

Posted 9 years ago

Dear Customer, Thanks for getting in touch. We’re sorry to hear you were not satisfied following your recent car service with us. All advisory services we offer as part of our car services are strictly subject to the approval of the customer. Following the survey by our mechanics, it is our responsibility to explain the extra work recommendations that have been made to the customer and the reasons why we think they should be performed. However, these recommendations are purely advisory. Servicing Stop will never perform any additional work without the customer’s permission. If you would like to discuss any of the work that was agreed to be performed on your vehicle we will be more then happy to do so if you call us on 0800 970 9046. Best Regards, Dean

Posted 9 years ago

“They took my car and said that i have had a full service, When my car went in i put some marks on the car to ensure they do it correctly and nothing was done. I then spoke to the garage they confirmed that nothing was done. I have now wriiten and spoke to BBC Watch dog and trading Standards.”

Helpful Report

Posted 9 years ago

Dear Customer, We're very keen to investigate this further. Please send your registration or reference number to customercareteam@servicingstop.co.uk and we can start. Best Regards Dean

Posted 9 years ago

“I lost £140 on a full service where they only ticked 1 box in the service history. I got a phone call from them saying that repairs need to be carried out even though I had the MOT 1 month before. They wanted extra money for a special oil that it didn't need (every car needs special oil according to them). They also wanted extra money to replace the pollen filter that was meant to be covered by the £140. TOTAL RIP OFF.”

Helpful Report

Posted 9 years ago

Dear Customer, We'd like to look into this. Please send your registration to customercareteam@servicingstop.co.uk Best Regards Dean

Posted 9 years ago

“Never dealt with a worse service. Was optimistic despite reading some horrendous reviews. DO NOT USE. Booking was easy, simple mot, due to be picked up between 10-11am, gone 12pm no one had arrived and I had missed a hospital appointment waiting so rang to chase, was told the driver had called in sick at 9.45am and no one would be coming, I had NO WORD FROM THEM STATING THIS, and despite a very rude woman on the phone saying 'we sent you an email' I had absolutely nothing, not in inbox, junk nothing. I now have to rebook with a garage that can take it today as I cannot get another day off and need my car for work. I used this service as I will struggle to drive my car to a garage following surgery on Wednesday, now I will have to do that anyway. What a let down of a service, terrible customer service and blatant lies. Price seems to good to be true because it is. Absolute scam, waste of time and an embarrassment of a company. Never left a review like this, but don't want anyone to be stuck like this”

Helpful Report

Posted 9 years ago

Dear Customer, We'd like to investigate this. Please send your registration to customercareteam@servicingstop.co.uk and we can start. Best Regards Dean

Posted 9 years ago

“Don't make the mistake I made and go with Servicing Stop! They broke my electric car lock and don't want to accept responsibility, and there's nothing you can do about it! They ask for proof that it's them.. and what can you do! Make sure you pay a bit more and not end up in this situation.. It's cheap but that's about it”

Helpful Report

Posted 9 years ago

Dear Cyrus, We'd like to look into this. Please send your reference number to hello@servicingstop.co.uk. Best Regards Dean

Posted 9 years ago

“booked my car in for a full service yesterday and they came and collected fine at 8:30. Then they called me several times threw out the day telling me I have to have work done to brakes and I wouldn't be able to drive my car as would cause more damage and quoted me over £500 for doing them which I refused. The car was supposed to be returned to me between 4-6 which it was not and I was not contacted. I sent over an hour trying to get threw to someone on services tops number to the point where I was close to ringing the police. Finally I get threw to someone at 19:30 for them to tell me I will get my car back at 20:00 2 hours late! I contacted a local garage in my area who quoted me £160 for the same work and took it there today where they told me that there is nothing wrong with my brakes they just needed adjusting which should have been included in my full service setting me back an extra £50! I am extremely unhappy with the whole experience will never use again.”

Helpful Report

Posted 9 years ago

Dear Emily, We'd very much like to look into this. Please send your registration or reference number to customercareteam@servicingstop.co.uk and a member of our team will be in touch. Best Regards Dean

Posted 9 years ago

“Being tryin all day to contact them by phone but no 1 has picked absolutely crap service .”

Helpful Report

Posted 9 years ago

Dear Customer, Please forward your registration or reference number to customercareteam@servicingstop.co.uk and a member of our team will be in touch. Best Regards Dean

Posted 9 years ago

“very poor service! be careful from them! they give you price on the website, during the day they gone call and increase their price 100%.. unprofessional, I asked them to give me specs of the tyre! they said sorry we have to get quotation.!!! do not trust them”

Helpful Report

Posted 9 years ago

Dear Customer, Thanks for your feedback. We are sorry you were not satisfied during your recent car service with us. We have noted your comments and we will use all feedback to continually improve our operations. Best Regards Dean

Posted 9 years ago

“What was meant to be a £134 service turned out to be more than double that. After the mechanic collected my car I got a phone call from servicing stop I needed brakes (I replaced my brakes 10mths ago)? I needed new pollen filters which they were charging me £77 you buy them for £ 17. I needed anti freeze flush which I payed for but that's should normally be included in a full annual service. Not happy at All. Stay clear don't get sucked in like I did it will hurt your pocket”

Helpful Report

Posted 9 years ago

Dear Customer, Thanks for getting in touch. We’re sorry to hear you were not satisfied following your recent car service with us. All advisory services we offer as part of our car services are strictly subject to the approval of the customer. Following the survey by our mechanics, it is our responsibility to explain the extra work recommendations that have been made to the customer and the reasons why we think they should be performed. However, these recommendations are purely advisory. Servicing Stop will never perform any additional work without the customer’s permission. If you would like to discuss any of the work that was agreed to be performed on your vehicle we will be more then happy to do so if you call us on 0800 970 9046. Best Regards, Dean

Posted 9 years ago

“Please avoid this company at all costs! They try and sell you unnecessary work when you car is in for a service! They also damage your car and don't inform you about it! You have to chase them for answers then they try and imply they are doing you the favour by fixing the damage THEY were responsible for! AVOID AVOID AVOID!!!!!”

Helpful Report

Posted 9 years ago

Dear Customer, We're keen to look into this. Please send your reference number to customercareteam@servicingstop.co.uk and we can start. Best Regards Dean

Posted 9 years ago

“Total rip off. The garage was probably a good garage but the company is a scam, putting so much extra on top of the basic service and MOT costs as to make an £80 bill up to £546! Charges for aligning lights, which garages usually do free with an MOT, cost up to £50! I am going to have a word with the AA tomorrow and also enquire with Trading Standards so that this company is looked into and not allowed to trade with such bad practices. Sheil Mitchell, Oldham”

Helpful Report

Posted 9 years ago

Dear Sheil, Thanks for getting in touch. Servicing Stop does offer some of the cheapest MOT and car servicing prices in the UK. We also offer additional advisory services, which the customer is free to accept or decline. We hope that the additional advisory services you received and paid for were up to your expectations. If, for any reason, you were not satisfied with the work carried out, please contact us either by phone or email. Best Regards Dean

Posted 9 years ago

“Worst car servicing experience I've ever had!! The work at the garage has left a grating noise and it seems like the garage isn't interested in sorting it out. Twice I've made arrangements with Servicing Stop for the car to go back in and both times I've been contacted to be advised that the garage can't honour the arrangements. In total I've probably spent 2-3 hours on the phone trying to get this resolved and my wife has had a wasted day off work for a collection that the garage can't be bothered to make. Whatever car you drive I recommend you steer well clear of Servicing Stop!”

Helpful Report

Posted 9 years ago

Dear John, We'd like to look into this. Please forward your registration or reference number to customercareteam@servicingstop.co.uk and a member of our team will be in touch. Best Regards Dean

Posted 9 years ago

“Work was done on time but service book not stamped. Garage says come to us and stamp it. Service stop says post to us and we will stamp it. Make sure you hand over the service book to the pick up to avoid disappointments.”

Helpful Report

Posted 9 years ago

Dear Vaishali, We'd like to resolve this issue. Please get in touch by phone or email. Best Regards Dean Customer Care Centre Monday-Friday 8am - 9pm. Saturday 9am - 6pm. Sunday 10am - 6pm. Phone: 0800 970 9046 Email: customercareteam@servicingstop.co.uk

Posted 9 years ago

“Terrible experience. Avoid at all costs.. First of all my 'full service' was quoted at around £87, I then get a call telling me it's going to cost £432 for work that needs carrying out, I have a black box with tracking for my car on an app on my phone so I asked why my car was located at a road 1 minute away from my home in where it was picked up from, then my tracking was suddenly stopped so they were either lying about location or fiddled with my black box which now I have had to call then and they are sending someone out to take a look, they also illegally did not bring any trade plates to drive my car to or from this 'garage' My breaks were said to of been metal to metal but my form came back as they are 80% worn. When invoiced I have been charged an additional £30 (without the permission they seem to pride themselves in) for and oil change which after looking at has clearly just been topped up alightly and in fact not changed. Diabolical company, if only I looked at all the other reviews before this happened. I will be taking this further and contacting trading standards as they were uncompliant on the phone and have not replied to emails. And from the look of all the reviews I think there will be a lot of others doing so. Absolute con of a company, with rude and useless staff”

Helpful Report

Posted 9 years ago

Dear Customer, We're very keen to look into this. Please send your registration to customercareteam@servicingstop.co.uk and we can start. Best Regards Dean

Posted 9 years ago

“First use was good, second time when i use my service was not reset so i did it myself, third time worst service you can have , over charged to change the cabin filter , been bought by me , but they didnt told me the price to replace, i been try 2 hours to speak with the consultant in charge to sort out and no chance and he didnt call me back , the payment via mobile didnt work and my car was not return in time we agreed ...over 1 h as i still waiting when write this . On their website review just the good ones. Been my last time when use them.”

Helpful Report

Posted 9 years ago

Dear Customer, Thanks for your feedback, we’d like to sincerely apologise for the unsatisfactory service you experienced following your booking with us. Please send your registration or reference number to customercareteam@servicingstop.co.uk and we can look into this. Best Regards Dean

Posted 9 years ago

“The price looks attractive but beware of hidden extras. I paid for a full service and MOT. I was told my 3yr old car had failed it's MOT, however when I phoned the garage direct I was told the car was only halfway through the service. The MOT was done before they serviced the car, so what it failed on should have been picked up in the service had they bothered to do the job in the correct order. Poor customer service. Waiting on hold for over 30minutes then when I was told someone would phone back they never did. Will never use this company again.”

Helpful Report

Posted 9 years ago

Dear Amber, Thanks for getting in touch. We'd like to look into this further. Please send your reference number to customercareteam@servicingstop.co.uk and a member of our team will be in touch. Best Regards Dean

Posted 9 years ago

“I saw this website and thought it was a great idea. It means you can travel to work, have the work done on your car, then drive home with the job done. The organisation and the company that service stop used were very professional. I will use again and highly recommend Servicestop.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

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