Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,563 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,563 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

Write Your review

Tell us how Servicing Stop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did what they said they were going to do, no worries. Be back again when the time comes...”

Helpful Report

Posted 8 years ago

“I checked my emails today to find out service stop have booked a car I no longer own for a service next week. This was done without permission or any kind of contact from myself. They even stated that they would pick my car up. I would be worried if I didnt happen to check my mail I would be charged for a service I didn't request or want. I will not be using this corrupt company again.”

Helpful Report

Posted 8 years ago

Good morning Nick, we’re extremely sorry for the delay in responding to your review. If you would like us to contact you about your booking, please send us an email to hello@servicingstop.co.uk - Kind Regards, Dean

Posted 8 years ago

“Excellent service”

Helpful Report

Posted 8 years ago

“No oil change, no filter change. Excessive charges offered to change hyd. fluid, excessive charge to change pollen filter.”

Helpful Report

Posted 8 years ago

“Car was collected on time but not delivered back until 6pm which means you are without a car all day for a 1 hour service. Staff friendly and all paper work in order”

Helpful Report

Posted 8 years ago

“I highly recommend service stop... Always polite staff collecting your car... I love that I don't have to take time out of work for my car for anything they do all the work... Fantastic”

Helpful Report

Posted 8 years ago

“Quick, convenient, brilliant service, garage used were brilliant too”

Helpful Report

Posted 8 years ago

“Convenient Quick Fab service Garage used were brilliant and kept me up to date and talked through everything”

Helpful Report

Posted 8 years ago

“Because they pick up your car and return it to your door”

Helpful Report

Posted 8 years ago

“Arrived and delivered car back on time. I have used Servicing- Stop 3 times before and the drivers who collect the car are always very pleasant. I am always happy with your service. Thank you.”

Helpful Report

Posted 8 years ago

“My car was collected and dropped off at my workplace, I was telephoned during the day to be advised how much the invoice would cost and any other work that needed to be undertaken on my car and my choice to have the work undertaken. Really great price too!”

Helpful Report

Posted 8 years ago

“Cheap and stick to there time lines”

Helpful Report

Posted 8 years ago

“Super easy and great service. Will never use anyone else but servicing stop. Thats how good it is”

Helpful Report

Posted 8 years ago

“Having waited in for my car to be collected, no-one turned up so I rang the "help" number. Apparently, the garage didn't have any drivers available to collect my car so I would need to re-book another appointment. Not acceptable way to treat a customer. Why no phone call to apologise rather than letting me sit waiting for them. Verify unprofessional way to behave - don't use this bunch of cowboys unless you have unlimited time and no urgency in getting the work done.”

Helpful Report

Posted 8 years ago

Hello Patricia. Apologies for the delay in responding to your review. If you’d like a representative of our Customer Care team to get in touch regarding your booking, please email hello@servicingstop.co.uk - Best regards, Dean

Posted 8 years ago

“DO NOT USE SERVICING STOP !!! They took my car on perfect body condition for a service and MOT. Brought it back with an MOT Certificate on the back seat. Driver disappeared. On inspection, the offside front wing was badly damaged. They responded to my complaint but didn't follow up”

Helpful Report

Posted 8 years ago

Good morning. Sorry for the delay in responding. We would be happy to discuss your booking, if you would like us to do so, please email us at hello@servicingstop.co.uk - Best Regards, Dean

Posted 8 years ago

“Wrong advert price. Expensive compared to other garages.”

Helpful Report

Posted 8 years ago

Good Afternoon Tinu, We would like to look into your booking, please provide details of your advised price by emailing hello@servicingstop.co.uk. Kind regards, Dean

Posted 8 years ago

“Easy and convenient service and at a very good price too. Can't fault it and will deffinately use them again when my partners car is due Cheers”

Helpful Report

Posted 8 years ago

“More expensive than any garage. They quoted £150 for full service & MOT, then tried to charge £90 for spark plugs and exorbitant amounts for pollen filter, engine flush & brake flush. If I had accepted, final bill would have been triple their quote. Don't use these people.”

Helpful Report

Posted 8 years ago

Good morning, We only recommend work to you based on what the garage has found and what is stated on your own manufacturer guidelines, if you don't want to carry out the work it's absolutely fine - The additional work is completely advisory and not compulsory which means you are free to accept or decline any work you wish - it's our job to inform you of the state of your vehicle. Kind regards, Dean

Posted 8 years ago

“Saved me having to waste my time going to a garage”

Helpful Report

Posted 8 years ago

“I'll give 2 stars just for the relative convenience of the service, but I've had a very similar experience to many others on the list (not actually got the car back yet so hopefully won't get worse). Tried several times to get quotes for additional work on the car in the days running up to the service, as I knew the rear pads and discs need changing, and the brake fluid needed changing. Eventually got through to someone who did manage to get a quote to me for the discs and pads (which ended up being more expensive than Audi!) but was told that the brake fluid would be included in the service. Obviously the guy on the phone has got confused between a brake fluid top-up and changing, so I eventually got a call to say that needed doing as well and it would be extra. The guy who was supposed to be picking up my car called to rearrange to move it to the previous evening, which was a bit of a pain because I had to stay in that evening as well, and he turned up in a battered old Nissan Micra, which doesn't have a panel without a dent in it, so pretty worried about the state my car is going to turn up in! Got the call at 2.45pm to say that my car needs £700 of extra work, and before Dean jumps in to say that these are just advisories based on what the garage says, this seems to happen a lot with your company! I've never had a list of work that expensive from Audi themselves! Won't be using again or recommending! A lot of dealerships are offering free pick up and drop off now, so my advice would be to stick with them!”

Helpful Report

Posted 8 years ago

Servicing Stop is rated 1.9 based on 3,563 reviews