Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,627 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,627 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could go lower than 1 star I would. Absolutely no answer on the phone when I called after they didn't show up in their arrival window. I called and waited on hold for nearly an hour. Contacted the e-mail and received a vague reply with no straight answer. I paid upfront and have received no service. BIGGEST RIP OFF!”

Helpful Report

Posted 5 years ago

“Unbelievably shocking!!! As per the last review, stupid beyond belief, take information from a genuine garage (they are simply a call centre), add 300% and then when found out, start offering discounts, taking parts off the servicing schedule and charging for work that actually did not take place. The call handler clearly had training from a 1990s 'double glazed window salesman' and once caught out became simply rude and dismissive. Always go to a specialist (with a garage!!) for your car to be serviced. Do not be lured on cheap servicing costs. I paid a final bill (having paid £166) of £29 to get rid of them. Do not use them.”

Helpful Report

Posted 5 years ago

“Overcharge and then play dumb. Terrible firm. Steer clear. Or you’ll pay 3 times over what the garage charges directly. Nightmare.”

Helpful Report

Posted 5 years ago

“Thank goodness I saw this review page. This morning, I was waiting yet again to find out what time my car was going to be picked up for service and MOT today. They had already cancelled once, and literally as I was reading the reviews, the phone rang, and they cancelled the pick-up yet again, and couldn't give me any future dates ... so I cancelled and demanded a refund! I informed the caller that I'd read these recent reviews, and threatened to go to Trading Standards. The caller was very apologetic and said that they would get the refund sorted quickly. Now let's see how long that takes! Thanks to everyone else for their reviews x”

Helpful Report

Posted 5 years ago

“unfortunately i did not see all the past reviews here and trusted the reviews on uk trustpilot. customer service was alright before payment was made. and like everyone, i receive a call abt additional charges which i agreed to some. once payment was made, i didnt receive any updates. had to call up ask abt the status of my car...car came back with mud trails on the whole car. came back completely dirty and i doubt any service was done.. dishonest people... google should really ban this company ad for coming up as the top few website when searching for car service...”

Helpful Report

Posted 5 years ago

“Had to give them one star as you can't give them no stars. Completely ripped off by these scam artists. Will not be using them ever again, I will use my local garage in the future, they provide a much better affordable service. I'm very surprised that Trading Standards haven't done something about this awful company. Maybe Rogue Traders can get on the case. My advice to people never use this company, don't be enticed by the "special price" on the MOT and service, they will rip you off with the over inflated prices for work that doesn't need to be done on your car. PLEASE PLEASE avoid these cowboys.”

Helpful Report

Posted 5 years ago

“My story reflects so many reviews on this site One thing to say DO NOT USE TOTAL RIP OFF MERCHANTS My fear is that they never did the work I have paid for . Had car nearly 3 days for service and mot. Charged £300 with threat of not teasing car unless paid . Would not recommend at all”

Helpful Report

Posted 5 years ago

“BEWARE!!! SCAM!!!! The Servicing Stop always scams in the same way: lures you with low price, then gradually adds: special oil 29.99 (plus VAT) no matter what make of car you’ve got, £7.99 (plus VAT) of environmental charge , £5.99 (plus VAT) – fluids top up. And that is just the beginning of the ride. After around 2 hours you will be contacted by The Servicing Stop with a long list of so called “advisories” – faults that “should be” repaired, otherwise your car may pose a safety risk. The negotiation starts, they try to persuade you to do “advisories” and when you refuse, after few minutes there is a “manager” calling you from the garage, trying to threaten you directly or indirectly that if you don’t do necessary repairs he will have to keep your car. In my case the total of add ons was around £400. With the starting £100 of “offer” it was £500. I got scared they would not return my car, but was adamant I would not do the repairs with them. They gave up and I received e-mail with almost £150 to be paid. After the car was returned I did the inspection. They did not even pretend they did anything – the fluid levels under the bonnet were at the low – same level when I entrusted my car to them. I checked my dash camera and it appeared that the garage DID NOTHING, except for oil replacement (I can’t be sure of) as the car was docked for 45 minutes with someone underneath (Full Service lasts 3 hours on average). That is the only point out of massive FULL SERVICE list that there is a chance - was completed. Unless they were stealing something from underneath. THE SERVICING STOP is not replying to any e-mails of complaint, they don’t answer calls, unless you are at the stage you have not paid yet. Afterwards – forget!!! As they don’t belong to any mediatory bodies your only chance is to: 1. SEND WRITTEN COMPLAINT TO THEM WITH DEADLINE FOR RESPONSE. 2. Report them to TRADING STANDARDS. 3. TAKE THEM TO SMALL CLAIMS COURT (after at least a month). It costs only £25. GOOD LUCK!!!!!!!”

Helpful Report

Posted 5 years ago

“They cancelled my booking two days in a row, then booked me in with a garage over an hour away! I've cancelled. Although I pre paid and have to wait 14 days for a refund! Quick to take your money but won't give it back, even though they've done nothing but mess me about! Glad I cancelled looks like they would have robbed me. Don't bother with them. Bloody useless.”

Helpful Report

Posted 5 years ago

“Not only was a dissatisfied with the call to tell me what I needed, it had already been started without consent but further more I then received 4 text messages telling me if I didn’t pay it could delay the return of my car, I’d already paid. Gary was condescending and not at all helpful NEVER AGAIN, you have been warned. Read the real reviews and not the made up fairy stories. On a plus not the guy from the garage was very nice and polite and I’d use the garage again. Still not had a response to my emails asking when my cars back, shoddy”

Helpful Report

Posted 5 years ago

“Quick to take your money, quick to rip you off. I am reporting them to trading standards as what they do is conning people and getting every penny they can get. PLEASE PLEASE PLEASE AVOID AS YOU WILL BE SCAMMED ASWEL. THIS IS THE HONEST TRUTH”

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Posted 5 years ago

“Thought I’d found a bargain as they were only charging £150 for a full service and MOT and my old garage wanted £260. They were also using local garages so, as we were new to the area, we thought they’d know who the good ones were. However, the garage tried to charge me an extra £450 for work that they claimed needed doing but this came down to £300 when I complained (necessary work indeed?). Had to pay as they had my car but it still cost me 3 times what I was expecting to pay; won’t be using these cowboys again!”

Helpful Report

Posted 5 years ago

“Fraudsters! Rang and told me my car had FAILED it's MOT which panicked me so agreed to the repair - quoted £279 for part. The garage doing the work rang me about a separate issue. They confirmed car HAD NOT failed so fraud. Also the part only cost £79 plus labour =£120! A mark up of over 120% No paperwork supplied for the repair either. Don't reply to my emails or phone calls! Reported to Trading Standards who weren't interested. AVOID LIKE THE PLAGUE!”

Helpful Report

Posted 5 years ago

“Full Service and Mot i paid £121,88 online with credit card.. Few Hours later I got a call saying your car tyre needs to be changed and its £99 + vat and full Service For £588.15. When I told him I usually change my Tyres for £59 He got Mad, and told me you need to make payment online,if not i will bring back your car with failed Mot and you can't use any other Mechanic for Mot. I will put it on the system. He was so Rude and Yelling on me to make pay..Plaese Don't ever use Servicing stop for your Cars.Go straight to a Mechanic work shop and get your Mot and Full Service done..Servicing Stop are Arrogant, Rude and they reap you off. When you call, they don't pick their calls, when they call you,they speak in a rude manner.. I regret using them for my car. Never Again. Tell your families and friends. DON'T USE SERVICING STOP. DON'T DON'T DON'T”

Helpful Report

Posted 5 years ago

“Check reviews on reviews.co.uk as they are very accurate and not paid for Car was due in today for full service & MOT, hasn’t been picked up! Thank god I didn’t pay in advance! Won’t be using again. tried to call several time but no one answers the phone, sent 2 emails - no reply. No communication at all aside from a booking confirmation email with a time they would collect car. be wary when paying in advance for this,”

Helpful Report

Posted 5 years ago

“Hi I booked my car service with Servicing Stop. Online prices looks very attractive. Once we book it they come promptly to take the car for service. At the end of the day before delivery of the vehicle, they will call us a read us a list of issues they think that our car has. Most of it I think is only to make more money out of us. If we don't accept to any of those they say that they have special type of oil for our vehicle and demand us to pay extra money for that. If challenged they don't give us the right replies & hang up the phone on us. Worst experience. Please don't get fooled by them. I don't recommend using them. Very disappointed. Narayan”

Helpful Report

Posted 5 years ago

“Servicing Stop website looks legit but DODGY👎🏾 15Feb2021 I booked for Full Service + MOT paid in advance £133.37 (got £15 discount for paying advance) My car collected at 11:36am delayed 8-10 am collection... at 2:15pm I received a call - more jobs to be done costing me £566.55. I declined and told d man to just do d full service and MOT. The man was extremely rude when asked to repeat d jobs and costing. After that call my email was flooded with demands to pay £94.96 for my car to be returned. Phoned all d office numbers but unable to get through. Unable to talk to their customer service for hours, got no choice except pay their demand.. before 6pm my car was returned very dirty and muddy - No MOT Cert, NO stamp on car service record.... asked d driver he just answered “call office me no understand no speak english” whattttt ?!?!?! Since it’s impossible to get hold of anyone in their office, I sent them email.... as early as 7am of 16Feb21 I rcvd email from them, NOT a reply from my complaints BUT an email asking me to confirm my booking for service and mot for 31 JAN 2022!!!!!!!!!!! This company is very bad - out in d open ripping people’s money taking advantage of d lockdown.”

Helpful Report

Posted 5 years ago

“Rip off merchants, quote you one price then invoice you for a higher price and then charge you more than the invoice price when it comes to paying. Steer clear of this cowboy firm”

Helpful Report

Posted 5 years ago

“Avoid at all costs. Arranged for service last Friday 5th Feb and got last minute call that they couldn't do it. Rearranged for Friday 12th and despite all comms saying pickup will be between 8am - 10am, collection driver came at 11am. Had no further comms until about 3pm in afternoon when I got an email about recommended extra works. This is the scam part. Just check out these prices:- You have chosen to decline the following works: £92.40 Service Advisory Renew: Brake fluid £79.20 Service Advisory Check & Renew: Anti-freeze £102.61 Service Advisory Remove & Refit: Pollen filter £66.00 Service Advisory Perform: Fuel treatment and engine flush £188.72 Service Advisory Remove & Refit: Spark plugs £29.99 long life oil So obviously declined them all. A quick check online shows these prices to be exorbatant. Anyhow, I had paid for the service upfront, so waited for my car to be delivered before 6pm. From about 4:30 I was calling servicing stop, I was texting the collection driver because he left a number, I was calling the garage (Every Auto Ltd, Kearsley, Bolton). I was texting all evening and leaving voicemail. Nothing. It is now the weekend, and I still can't contact anybody. There website says in the very rare occurance there is a delay with returning your vehicle, we will contact you. How is it possible they can take your car, promise a time to return and then just keep it, with no comms. People have jobs to go to, appointments to keep and for this scam company to just take your car and then not communicate when they decide to keep it is almost criminal. Should have trusted my instincts. Avoid, avoid, avoid. And be wary of the website reviews. They get an average 5 out of 5 on there. Don't be a victim, don't get suckered in by the low initial service price. Don't go near them.”

Helpful Report

Posted 5 years ago

“I thought I was booking my Renault service with Renault direct but I inadvertently booked through a servicing stop link much to my dismay. The car was collected at 10am and I was told by the mechanic who collected my car to avoid this company at all costs and he spent 10 mins bad mouthing them and said they will probably ring you and tell you you have to pay £30 extra for specialist engine oil which you don't need amongst other things and if I didn't pay my car wouldn't be released. I told him if he thought that about them he shouldn't be using them. Needless to say I was stressing all day but received no phone call. My car was returned at 6pm and the mechanic had been shopping in my car as he unloaded his shopping. I questioned him about this but he didn't admit to it. I won't be using servicing stop again or the garage who carried out the service.”

Helpful Report

Posted 5 years ago

Servicing Stop is rated 1.9 based on 3,627 reviews