Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,627 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,627 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking! I booked my car in for a service at the reduced rate of £99.44. I was then told I'd get a further £15 discount if I paid upfront which I did. Car was meant to be picked up between 8 -10am. It was only collected at 10h30. I received a call 3 hours later to tell me I needed an oil change (Surcharge of £24.00 +VAT as it's specialist oil) and an Engine flush (£54.16 + VAT) amongst a few other things which I declined. I said I didn't want the Engine Flush but was told quite forcefully I had to have it done due to the oil change. I reluctantly agreed to this. I was then told the charge would be £111.76. and to pay ASAP to have my car released. On having my car delivered back to me, the garage had left their Invoice of work on the seat...£44 +VAT for the Service. They didn't bill for the oil change or filter change. So a job I was charged £196.20 actually cost £52.80! I appreciate margins and mark-ups etc. but £143.40 extra?! That is ridiculous. When I queried this with Servicing Stop, I was told their (the garage) invoice is irrelevant and they've negotiated Trade Labour rates with garages and even if I went direct I wouldn't get that rate. I was just fobbed off. This is the 2nd time I've used Servicing Stop - I had appalling service the first time too. Shame on me for giving them a second chance. Next time I'll just go direct.”

Helpful Report

Posted 5 years ago

“This company did an invoice for me stating numerous parts needed replacing at which I declined most as I would get someone I know to look into it. As a young women who knows little about cars im glad my stepdad looked into this as the parts they stated needing replacing were actually either non-existent in my car or perfectly fine with no wear on the part what so ever. Trying to rip people off and then when I complained offered to give me £20 off my next service with them-I wouldn’t use these again.”

Helpful Report

Posted 5 years ago

“Rip off prices. Don’t be fooled by the low prices advertised. They will screw you without mercy and you end of paying hundreds of pounds in extras.”

Helpful Report

Posted 5 years ago

“Absolute rip off, my son just got stung an extra 150 quid to a main Ford dealer for a service”

Helpful Report

Posted 5 years ago

“Car still not returned, three days later, was assured that it would be a same day service. Hugely overpriced work. Zero stars. Avoid, avoid, avoid!”

Helpful Report

Posted 5 years ago

“Would give zero stars if I could After looking at their website I booked our car in for a service and paid £90 as stated. Bear in mind car passed MOT in December. Car was picked up but then got a call a few hours later from a snotty guy claiming all the additional work that needs completing. Trying scare tactics and even claimed my back windscreen wiper was illegal (this was one of the additional jobs they said needed completing) The additional work started to add up to a few hundred pounds which was a surprised as none of the work they stated was mentioned on my MOT in December. I only wanted a service (oil change ect), I refused the additional work and the guy on the phone became very rude and then said well that's just £24.99 vat and put down the phone on me ???? I'd already paid the £90 for service and no additional information about charges were mentioned. I then went back on the website and it was showing on my invoice charges of in the region of £100 to release my car. I tried calling them back for over 2 hours but no one answered. I needed my car back so went back on the website and navigating through my invoice and un ticking a few boxes I got my release quote down to £65 ( which includes a charge for special oil for my type of car) reluctantly I've paid the £65 as I just wanted my car back and its basically pay this amount or your car will not be released. I called them again over 50 times and emailed but as yet no response. However reading some reviews I feel i got off lightly as im seeing people being charge £500-£1000 extra for work before car is released. Basically being held to random if you don't go with their "additional work on your car quote" Anyway begrudgingly paid and at least I have my car back. Would never use them again. Be careful”

Helpful Report

Posted 5 years ago

“Overprices repairs that didnt need doing when taken to another garage. Garage have lost service book which i've had to chase for over a week, they've now tried to say i never gave them a service book which was left on front seat. They've returned the manual folder but no service log book in folder, now saying i never gave them the service log book.”

Helpful Report

Posted 5 years ago

“Used for the first time and never again. Received a call for add on costs for special old? It’s a standard oil. Then when the invoice came through it was 50% more than I was told? The local garage what serviced the car were spot on so no complaints there. Beware if you book with service stop it won’t stop you paying less it will cost more.”

Helpful Report

Posted 5 years ago

“Rude and dishonest - Trading Standards involved Rude and dishonest. Don't be fooled by the up front price. They will add "special oils" etc. and tell you about it after not before. Then they hold your car to ransom until you pay. AVOID AT ALL COSTS ! I have reported them to trading standards.”

Helpful Report

Posted 5 years ago

“Avoid at all costs, try to sell extra service and parts and have to haggle to get your own car back. One big SCAM, beware”

Helpful Report

Posted 5 years ago

“I wished I’d read these reviews before I allowed my car into the hands of these con artists.”

Helpful Report

Posted 5 years ago

“Car went in for service no contact while car was there only when I called no extra work mentioned other than they'd done the work. Car returned with no brakes will never ever ever use again”

Helpful Report

Posted 5 years ago

“I have used this company for a few years and never had an issue. Last week my car was serviced and MOTd. They called me that afternoon to say it has failed due to a rod on the driver side and light alignments. He said it would £270 plus vat for the rod and £44 plus vat to sort the lights. I said I would call my local garage and get a price from them first (he was very annoyed by this). I called my garage who said all the work would cost £70! I took my car to my local garage to do the work on the failed MOT. My local garage called me within half hour of dropping off to say there was nothing wrong with my car, if anything my light alignment was perfect!! I then paid another £40 for my local garage to carry out a further MOT in order to pass it.”

Helpful Report

Posted 5 years ago

“What a terrible company. This is just a complete rip off. This is extortion. Beware do not use this company. It will cost you dearly. They are CROOKS.”

Helpful Report

Posted 5 years ago

“I have had a TERRIBLE time with this incompetent company. Car booked in on 9 Nov 2020 for MOT and repairs due to electrical issues. After 4 months, my car was actually in a worse state with still major electrical malfunction, but also non-functioning headlights after the garage supposedly fixed them. I have spent over £3500 for my car to NOT be fixed, (not to mention nearly £800 taxi fees for travel to and from work as an essential medical worker), and have since had to take it to another garage for an actual repair, done same day for less than £300. Never ever use this company if you like your car or your money.”

Helpful Report

Posted 5 years ago

“Dirty greedy con artists (ba-stards) Check their initial business launch on the BBC h t t p s : / / y o u t u . b e / C 5 a g L I 4 g 7 q k (Follow the link without spaces to see live shown on BBC) Don’t use these muppets. They are not reliable. Use your local garage or better still your main car dealers even.”

Helpful Report

Posted 5 years ago

“Terrible, terrible service. Unbelievably expensive, loads of hidden charges (many of which are for things most garages include in their service as standard). Impossible to contact them by telephone once they've taken your car and they just keep finding more "essential" work and hitting you with more and more requests for payment. My MOT & service, quoted at £111 ended up costing over £1200. For a 10 year old Peugeot 107. I usually expect to pay in the region of £150 - £200, depending on what work is required. Genuinely horrifying experience. Never again!”

Helpful Report

Posted 5 years ago

“Paid in advance for Mot and service plus additional £69.00 for oil change . My car has not been returned it’s now 19.13 ! The garage is not in the same city either. I can’t get to work either I need my car for work . They were only happy to talk with when trying add on a further £188.00 for extra service items but wouldn’t tell me if it’s past it’s MOT, I paid the £69.00 in the hope I could get my car back and not have to be involved with this disputable company . No car no paperwork and nothing to show for my money I feel totally violated service stop they should do just that stop trading there charlatans of the highest degree . I will bereporting this to the police if my vehicle isn’t returned by 10 am tomorrow they took my vehicle with my goodwill to return it the same day. I paid as required £112.00 up front and £69.00on the day before 5pm . Avoid them I never right reviews but I feel so violated I have to expose this shambolic services”

Helpful Report

Posted 5 years ago

“Avoid this place, tell you one price to get you to agree to it, then when you get your invoice through is well overpriced, for example Fuel filter was £37 got charged £110 plus v.a.t, when you try to phone them you wont even get through, so to get your car back you need to pay...ABSOLUTE RIP OFF COMPANY SO AVOID..”

Helpful Report

Posted 5 years ago

“I had my doubts when my two vehicles were collected by two drivers who were pleasant but they arrived in a vehicle that had not seen a wash or clean in months. Both full services were prepaid Bentley Smart £278.90 £104 inc M OT On being called by the service engineer I was asked for a further £737.83 on the Bentley £250.45 for the Smart £1,033.51 for the Bentley in Total and £354.85 for the Smart (both including VAT) Both vehicles since their last full services a year prior had travelled 1909 miles 532 miles for the Smart Having checked the cars on their return we found neither had been cleaned and indeed the Smarts logbook had not been stamped and the footwell was marred with the drivers boots leaving white footprints and what looked like filler dust on the black floor matting (photo was taken ) The drivers door squeaked at the hinge when opening so it is clear this was not checked per the list of items which the checklist on the service items covers. Several charges on both vehicles are dubious charges and I question were they really necessary. Brake service £166.22 on Bentley Fuel treatment £ 61.34 on Bentley £63.74 on the Smart engine flush £64.99 on Bentley £64.99 on the Smart Renew Brake fluid £91.73 on Bentley £91.73 on the Smart I am left asking what if anything was the money paid over for the service utilized for. As the illustration above indicates the SMART has been charged the same as the Bentley for renewing brake fluid but the capacities on both are from earth to moon in term of quantity required for each vehicle Once agreeing these costs which came as a sort of fait accomplit the cars were delivered back in just over one and a half hours from agreeing so how on earth was all this ancillary work carried out and the vehicles driven from Wembley to SW1 in that time frame. All very spurious. On trying to call Service stop mid afternoon on both their numbers 0800 970 9046 and 0344 2253 303 no one answered and on each occasion the phone rang for 20 minutes before I ended both calls as being fruitless .This was after trying to get back in touch with the local 038701062 service engineer who called to inform me of these considerable sums extra for that merely said the phone box is full and please call back later. As an addendum the Bentley service from the main dealer would have been more expensive but the Smart from Mercedes would have been less . In no case since the Smart was purchased new have we ever had a service with parts more than £300 from the main Mercedes dealer who also collect the car and return it cleaned and valeted. We tried this firm as an experiment but it has turned out to be an overly expensive exercise and take this time and effort to warn others of these manipulative and unnecessary charges which have been assumedly carried out and to which the average person will not know whether this work has been done or not. Stay well away, that is my recommendation. I should have followed my gut feeling when i offered free off street parking to the drivers on seeing their unkept dirty vehicle. We live and learn so therefore merely put this down to experience but definitely will not be using or recommending Service stop again. The software and e commerce from them is first class but the job in hand was not appreciated and the lack of communication by phone and e mail during the service timings was wholly unacceptable”

Helpful Report

Posted 5 years ago

Servicing Stop is rated 1.9 based on 3,627 reviews