Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,627 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,627 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“RIP OFF DON’T USE.”

Helpful Report

Posted 5 years ago

“Appalling! They took my car for a service and MOT at 9am never kept me informed as they stated. I rang at 4:45pm to find why I had not yet received my car back and was informed of suggested additional jobs that were recommended at a cost of almost £200. I said I only wanted work done that was necessary. Ended up paying an extra £30 for oil. I was told the vehicle would be returned by 6pm. I said I needed my car as soon as possible. I had disabled people to care for. 6:40pm I received an email from them which had an advised jobs list totalling almost £700. 24hrs later no contact and no car.”

Helpful Report

Posted 5 years ago

“**!! ABSOLUTE CON - NOT A GARAGE BUT SALES OFFICE **!! This is an absolute and utter con. £170 for a 'full service' but won't stamp it as a full service unless I pay ANOTHER £350 in extra's. I was warned before paying these guys that I would get the 'sales call' to advise me that I need to have multiple further works before they would stamp the service book. AVOID AT ALL COSTS!! THEY WILL BE NEXT ON ROGUE TRADERS!!”

Helpful Report

Posted 5 years ago

“BBC RIP OFF BRITAIN Submitted all my evidence to BBC rip off Britain. Everybody should do this and they will be forced to actually start bettering customer service and other potential customers will be aware of the mess. 1273496”

Helpful Report

Posted 5 years ago

“ABSOLUTE RIP OFF MERCANTS, offered £15. for up front payment of initial service and M.O.T £116.25, which was not given, then charged for engine flush petrol treatment and brake service and advance payment for next service of £39. on a nissan Micra that had only done 503 miles since last service, total cost 421.18. Do not be sucked in by these con merchants”

Helpful Report

Posted 5 years ago

“DO NOT USE - please use a local garage instead. The communication with this service is awful. I tried calling them 4 times over 3 days. Each time I was on hold for over an hour. The advertised low prices immediately jump up once they have your car. A local garage will have a conversation with you. This service won't. If you do one thing today - AVOID servicingstop.”

Helpful Report

Posted 5 years ago

“Car not returned the same day. Garage says system at their end saying I hadn't paid despite having proof I'd paid in advance and also the online system saying payment had been made so I couldn't make one. Left without car for the following day to transport two small kids o childcare and also run my dog walking business as they'd gone home for the day and so couldn't be sorted.”

Helpful Report

Posted 5 years ago

“I booked an MOT and full service from Servicing stop and was quoted a keen price but the main reason for booking with them was that they collected and returned the car after the job was done due to us not being able to go out through covid. this part was ok till i had a phone call that I had a phone call to say my car had failed the MOT and I needed around £750s worth of work done to pass the MOT so with the repair, service, extras and MOT with VAT was going to come to around £1150. So l asked them not to go ahead with the repair and return my Car -On telling them I didnt want the repair doing they cut me off (you cannot get in touch with them by phone no matter how long you try for) I paid for my service and MOT and them I could' get my car back as they say I had'nt paid them (I did pay them a day eirlier) Igot my car back a day later. I took my car to an independant garage and asked there opinion on the repairs that needed doing and they said there was absolutly nothing wrong with the car.-- l then had an independent MOT and the garage said it passed with flying colours.. I urge anyone not to use Servicingstop You will be ripped off If they have the chance.”

Helpful Report

Posted 5 years ago

“Idea is very good but poor communication and only interested in upselling all sorts of items bumping up the price beyond a joke. Best to go direct again, will not be using them again.”

Helpful Report

Posted 5 years ago

“After pre paying for a service and MOT our daughters car was collected on time. All good so far, but the chap who collected it was keen to give us the name of his garage and to disassociate himself from SS. A couple of hours later we got a call from SS - the caller was clearly reading from a script and read off a whole load of extras that he said we should pay for. He slipped up by saying that the car needed new windscreen wipers - we had new ones fitted just a few months ago and the car has been sitting on our drive during successive lockdowns so we knew he was talking nonsense. After he had finished reeling off a list that my mental arithmetic got to a total of about £250, I asked him what if any of it was essential. It was clear none of it was, he was just trying to up sell and rip us off. We only used them because of the collection service which we wanted during Covid restrictions but we would never ever use them again. Steer clear and use a local garage.”

Helpful Report

Posted 5 years ago

“Awful. rip off merchants. They do not use manufacturers recommended oil but will still charge you £29.99 extra for "special oil". Total service to Volvo recommendations but with cheap oil and parts they wanted £600!”

Helpful Report

Posted 5 years ago

“Awful company charged over double what the garage would have charged for the same service. Typically no one answers the phone when you call to discuss a refund. Absolute rip off and should be avoided at all costs.”

Helpful Report

Posted 5 years ago

“Does anyone have any successful refunds from servicing stop? This was the review that I left on trustpilot yesterday Absolutely horrendous!!! Please do not use this company. Looks like if you drive a bmw or any high spec car they charge for specialist oils. I paid nearly 200.00 and still no car over day late dropping it off!!! No help from customer service as the offices are in London and they are rude and dismissive not to mention disrespectful!!!! Stranded at work with no means to get home and still no car the next day!!! Have no call from service stop... I had to chase them for information as the garage didn’t know anything. When I did speak to them they were threatening and made you feel you had to pay them to get your car back, which I did pay and still no car.... in fact I’m still without the car writing this review. Distressing and scammers!!! DO NOT USE!!!”

Helpful Report

Posted 5 years ago

“Does not even deserve 1star, DO NOT USE THIS COMPANY.I booked my daughters car in after a quote of£107 for a full service. They were late picking up the car in the first place, then I recived a phone call from serviceing stop to inform me that I need to pay an extra £122 for specialist oil the car is a standard corsa, and brake fluid, the advisor was rude and patronising. Then put the phone down on me after telling me it’s best if He just resent the info through email, links on email didn’t work , so I ended up having to ring back a premium telephone number and was kept on hold for 50 minutes. Absolutely fuming disgraceful company I have never had to pay extra on top of a full service for oil or any type or f fluids as far as I’m concerned that comes with a full service 😡😡”

Helpful Report

Posted 5 years ago

“My car went in for a service, got a call from an advisor who was trying to bully me into having work done on my car which I know it did not as I had recently had an MOT and other work done on the car. I did not get my car back that day, without any notice from servicing stop. I phoned the garage at 6:45pm to be told they had notified Servicing stop. It is now 2pm the following day and still no word when I can get my vehicle, but I had to pay yesterday. All because the garage claimed they ordered the wrong oil filter??? Still waiting. Have emailed their customer line and tried to phone but no one answers. Absolutely shocking service!!!”

Helpful Report

Posted 5 years ago

“This company is rubbish, they will try to get more money from you . I paid 127 pounds just for a service which only includes oil change and now I have to pay 24 pounds for the oil that I could of bought myself . the man on the phone was rude and was trying to get more money out of me . avoid this company at all cost . go to an independent garage .”

Helpful Report

Posted 5 years ago

“Dreadful company, ripping people off that don't know any better. During these Covid times its hard to find a garage that will come pick up your car, these guys offered exactly that. 3000 miles on the car tired doing an engine flush and change the pollen filter? My mother only needed the car serviced to keep it within warranty. Wanting over 350 for a service.”

Helpful Report

Posted 5 years ago

“Booked for between 8 and 12 , then they phone and cancel , they wanted the money upfront ,but it will take 3 weeks to refund me the money ....scammers , avoid .”

Helpful Report

Posted 5 years ago

“Absolutely disgusting scammers. Added £260 for lubricants and a pollen filter. Original price for service and MOT was supposed to be £120, I had already prepaid. They hold your car to ransom. I checked what the dealership would change afterwards. £145 with everything included. I didn't get the car back until 9pm. Will never use them again, I wish I had seen these reviews first.”

Helpful Report

Posted 5 years ago

“Terrible. Unauthorised extra charges and rude with it. AVOID AVOID”

Helpful Report

Posted 5 years ago

Servicing Stop is rated 1.9 based on 3,627 reviews