Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.97

2.0 Rating 3,148 Reviews

24 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

2.0

Based on 3,148 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car wasn't picked up.No excuse offered. Offered to call the garage to see what was wrong, this however was unacceptable as I had already planned my day around the times agreed ie. between 8-10am.”

Helpful Report

Posted 7 years ago

Dear Customer, Thanks for getting in touch. We have noted your comments and we will use the feedback to continually improve our operations. If you would like to be contacted regarding your booking, please get in touch by phone or email. Best regards Dean

Posted 7 years ago

“Fine until you actually need work done. Called me to say car had failed mot as it needed a new tyre. Ok fine. Also needed new brake fluid. Also fine, expected that. Also needs the coolant replaced a full engine flush and "special oils" all in? £450!! I called the garage directly who told me servicing stop add a mark up. Also - they only recommend the brake fluid change and the tyre was needed. The rest were just advisory and not needed. Offered to do those two pieces of work at their own price. £100 and standard oil.”

Helpful Report

Posted 7 years ago

Dear Andrew, Thanks for getting in touch with us about the unsatisfactory experience during your recent car service. Please send your registration or reference number to hello@servicingstop.co.uk and we can look into this for you. Best Regards Dean Servicing Stop

Posted 7 years ago

“Positives: Easy to book and headline price was competitive against previous garages used. Good communication via text and also calls. Garage assigned picked up the vehicle on the date specified and at the time stated. Negatives: On the day of MOT and Service I get a call highlighting additional work identified during service. New rear brake pads, full coolant flush and engine flush before new oil was added. Finally additional cost to add fully synthetic oil. No issue with brake pads as I would expect any garage to ring up and state cost. Took issue with full coolant flush and also additional cost of oil. Rationale is that Service Stop will have access to a system that will tell them the service schedules for any vehicle all garages I have used have access and therefore when they provide you with a cost its fixed as they know what needs to be done. Based on this they will know if a full coolant flush is required and price accordingly at the POINT OF SALE. In addition I am shocked that additional cost of oil cannot be identified at the POINT OF SALE, you can enter your REG into any site selling oil and it will tell you what oil is required for your car and price. So shocked this company do not have the technology to be able to do the same. Final point is that I suspect that any work this company outlines to you will be grossly overcharged by the underlying garage they have sub contracted the work out too and you might feel compelled to just go ahead. I did not want to get ripped off and will be getting quotes from other companies. The sceptic in me feels that the headline price is not reflective in the majority of cases what the final price is and their is an incentive for this company and its sub-contractor garages to add additional costs at inflated prices. I have tried to be objective and point out both the positive and negative experiences.”

Helpful Report

Posted 7 years ago

Dear Customer, Thanks for getting in touch. Servicing Stop does offer some of the cheapest MOT and car servicing prices in the UK. We also offer additional advisory services, which the customer is free to accept or decline. We hope that the additional advisory services you received and paid for were up to your expectations. If, for any reason, you were not satisfied with the work carried out, please contact us either by phone or email. Best Regards Dean Servicing Stop Customer Care Centre Monday-Friday 8am - 9pm. Saturday 9am - 6pm. Sunday 10am - 6pm. Phone: 0800 970 9046 Email: customercareteam@servicingstop.co.uk

Posted 7 years ago

“The experience started off really well. Good communication throughout. Car was collected on time as stated. What I don't agree with is that I was called for additional stuff like breaks spark plugs wipers that has nothing wrong with at really expensive rates for example plugs £109 really over priced. Also they don't give you your old filters and replaced goods back. So don't no if it's been replaced or not. But then was charged £25 extra for discount on next service. Which I would like a refund on. Besides all these things the collection and drop off went smoothly. So upto you to decide”

Helpful Report

Posted 7 years ago

Dear Grant, Thanks for getting in touch. We’re sorry to hear you were not satisfied following your recent booking with us. All advisory services we offer as part of our car services are strictly subject to the approval of the customer. Following the survey by our mechanics, it is our responsibility to explain the extra work recommendations that have been made to the customer and the reasons why we think they should be performed. However, these recommendations are purely advisory. Servicing Stop will never perform any additional work without the customer’s permission. If you would like to discuss any of the work that was agreed to be performed on your vehicle we will be more then happy to do so if you contact us by either phone on 0800 970 9046 or email customercareteam@servicingstop.co.uk. Best Regards, Dean Servicing Stop

Posted 7 years ago

Servicing Stop is rated 2.0 based on 3,148 reviews