I was quoted £165 instead of the £300 that Audi quoted. Like others have reported I got a call to say that all specialist fluids needed changing (I thought this was included as I was clear this was my 1st service on the car). Audi definitely include it! Then they tried to tell me my brake pads were wearing and would need changing in the next few thousand miles. I said no because I had only done 18000 miles and everyone online clearly recommends that brake pads should do between 25 and 70000 miles. Absolute joke! In addition to this they then overcharged me by another £25 to reserve a price for servicing next time and then I got charged £1 for paying by debit card which I understand is against payment card industry rules. 5 days later I have still not received my refund. I wish I had checked here first and seen so many bad reviews. This company really need to sort themselves out - appalling.