Positives: Easy to book and headline price was competitive against previous garages used. Good communication via text and also calls. Garage assigned picked up the vehicle on the date specified and at the time stated. Negatives: On the day of MOT and Service I get a call highlighting additional work identified during service. New rear brake pads, full coolant flush and engine flush before new oil was added. Finally additional cost to add fully synthetic oil. No issue with brake pads as I would expect any garage to ring up and state cost. Took issue with full coolant flush and also additional cost of oil. Rationale is that Service Stop will have access to a system that will tell them the service schedules for any vehicle all garages I have used have access and therefore when they provide you with a cost its fixed as they know what needs to be done. Based on this they will know if a full coolant flush is required and price accordingly at the POINT OF SALE. In addition I am shocked that additional cost of oil cannot be identified at the POINT OF SALE, you can enter your REG into any site selling oil and it will tell you what oil is required for your car and price. So shocked this company do not have the technology to be able to do the same. Final point is that I suspect that any work this company outlines to you will be grossly overcharged by the underlying garage they have sub contracted the work out too and you might feel compelled to just go ahead. I did not want to get ripped off and will be getting quotes from other companies. The sceptic in me feels that the headline price is not reflective in the majority of cases what the final price is and their is an incentive for this company and its sub-contractor garages to add additional costs at inflated prices. I have tried to be objective and point out both the positive and negative experiences.