Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.87

1.9 Rating 3,563 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,563 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“nothing much”

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Posted 8 years ago

“They were unable to contact me when the car was ready but delivered the car in the agreed specified time the following day/time. I would use again.”

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Posted 8 years ago

“First class service!”

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Posted 8 years ago

“Everything went well. However they do push for additional jobs on the car, even if it doesn’t require it.”

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Posted 8 years ago

Good afternoon, I'm sorry to hear you weren't impressed with our service. We only recommend additional work based on garage findings and manufacturer guidelines, this work will only be suggested to you if it is absolutely necessary and the decision always remains in your hands. No work can go ahead without your authorisation first and it's completely advisory meaning you can accept or decline any work you wish. Kind regards, Dean

Posted 8 years ago

“I did not think it would take ten hours from collection to delivery.”

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Posted 8 years ago

“picked it up done what needed to done. its that simple”

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Posted 8 years ago

“I truly wish I had checked the reviews before I used this company. Booked a full service and MOT. Where to start, my car was picked up late, got a call just after 1pm giving me a host of very expensive repairs, just like other reviews very overpriced, disgusting actually. Told them I’d get quotes, and just paid for the service and MOT, was told I had 10 days to repair it and bring back for retest. They were meant to bring my car back by 5.15, I received a call at 4.50 informing me that suddenly my airbag had perished and they could not bring my car back. No mention of anything wrong with that when they gave me the report. Could not explain what had happened, could not tell me how it could be fixed, when I would get it back and then had the audacity to say it’s just one of those things it happens. I was then given an email address to contact the customer care team and received an automated response informing me it takes 2-3 days to answer emails. No one at this company has given any apology, any information or seem to care. I have asked for a full refund, and told I have to wait for an email. I’m now left without my car, I live in a remote house and no way of getting anywhere. I don’t even know when I can get my car back. This was meant to be a convenient way to service and MOT my car, it’s turned out to be a complete nightmare and the customer service is nonexistent. I cannot believe with so many bad reviews they can still be trading. Be aware this company has been featured on Watchdog They maintain they are not breaking the law, they conduct thorough checks on the garages, and that they don’t mislead customers, overcharge, or sell unnecessary parts or work to consumers. They have also been featured in the guardian https://www.google.co.uk/amp/s/amp.theguardian.com/money/2017/mar/18/servicing-stop-charges-can-add-up-car-garage-driving DO NOT USE THIS COMPANY.”

Helpful Report

Posted 8 years ago

Good morning Michelle, I'm sorry to hear you were not happy with your Servicing Stop experience. Your car failed it's MOT on quite a lot of counts, it required the removal and refitting of both your front and rear discs as well as your rear caliper. You were advised to undertake a diagnosis inspection into an oil leak and due to emissions your car required a fuel treatment. We also advised that due to the age and mileage of your vehicle, in line with your own manufactures' guidelines, you needed to renew your brake fluid, anti-freeze and fuel filter. All of the prices quoted to you were autopriced and cheaper than main dealer prices, we even informed you of our Best Price Guarantee on the day meaning if you did find a cheaper quote - we'd match it. While it is imperative we let you know of the works that are required in order to get your car healthy again, we advised you that this work was completely optional. It's our job to complete the MOT health-check and it's up to you what work you authorize and what work you get done elsewhere. The decision is always in your hands as the customer. You informed us that you would not be having the work done and we processed your payment and let you know that if you go and have the work done elsewhere in the subsequent 10 days - you could bring it back to us and we'd re-test it for free! With regards to the airbag, it really was unfortunate timing as the garage was on schedule to deliver your car back. Unfortunately, we cannot put our drivers in a dangerous situation where they are driving a customer's car that is not safe to drive. We informed you of this and said you can either fix it here or come and pick it up and drive it home yourself. You are free to go and collect your car whenever you like as you have paid for your service. Your car was already months overdue an MOT and was being driven illegally, it then failed it's MOT quite drastically. Our garage were concerned that you did not understand the seriousness of the issue but welcomed you to collect your vehicle and urged you to have the work completed within the next 10 days. Kind regards, Jacqueline

Posted 8 years ago

“Servicing stop is very easy to do/sort out.the man who came around was very helpful and friendly.”

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Posted 8 years ago

“Very good service, speedy completion. Only down side was that I had to drive myself and find the garage as there apparently was no driver available.”

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Posted 8 years ago

“Fantastic work by the garage”

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Posted 8 years ago

“Very very good”

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Posted 8 years ago

“Fabulous service!”

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Posted 8 years ago

“Worst experience. Booked MOT, they cancelled it twice ,without informing me first time, second time they’ve rang me on the day to cancel it. Finally my car got picked up,tird time , i had to ring them what is happening finally i got hold of them at 4 pm they said it failed the mot, asked me to pay 160 pound for a part which costs 10and takes 10 minutes to replace, told me they will deliver my car the same, day. Didnt happen. Promised me it’s going to be 1st thing next morning. Didnt happen, arrived home next day 3pm my car isnt here, rang them, they didnt even know about it. Promising everything and not keeping it. Second time i trusted them, ripped me off big time. Never again. Just waiting for my car to arrive, cant wait to ask the delivery person how much did it actually cost, if I can have an honest answere even from the garage. Just an example for everyone, the part they have told me my car failed on is a “Anti Roll/Stabiliser Link” https://www.eurocarparts.com/ecp/c/Volkswagen_Passat_2.0_2010/p/car-parts/suspension/suspension-and-steering/anti-roll-bar-components/?614440220&1&8b17875ea6fad91ac7993cbb2c12277dfc3d09ec&000016 Costs 17.99 on eurocarparts. (10£on ebay) And takes 10 min for an inexperienced person to fit it. Here is the video how simple it is. https://m.youtube.com/watch?v=v_3emqcvECM I’ve been charged 130£ for this.”

Helpful Report

Posted 8 years ago

Good afternoon Akos, I'm extremely sorry for the former cancellations with your MOT. With regards to your car being delivered back today, I am aware your personal service adviser Michael called you yesterday to explain that the car needed retesting after having the anti-roll removed and refitted. He informed you that it would be back the next day. The garage have informed me that the vehicle will be returned to you between now and 6pm. Kind regards, Jacqueline

Posted 8 years ago

“Worst experience. Booked MOT, they cancelled it 3 times, without informing me first time, second and third they’ve rang me on the day to cancel it. Finally my car got picked up, i had to ring them what is happening finally i got hold of them at 4 pm they said it failed the mot, asked me to pay 160 pound for a part which costs 9.50 and takes 10 minutes to replace, told me they will deliver my car the same, day. Didnt happen. Promised me it’s going to be 1st thing next morning. Didnt happen, arrived home next day 3pm my car isnt here, rang them, they didnt even know about it. Promising everything and not keeping it.”

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Posted 8 years ago

Good morning, we’re extremely sorry for the delay in responding to your review. If you would like us to contact you about your booking, please send us an email to hello@servicingstop.co.uk - Kind Regards, Dean

Posted 8 years ago

“My car was picked up and delivered in good time and on schedule. Made it easy for me to get the service carried out.”

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Posted 8 years ago

“Costumers satisfaction”

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Posted 8 years ago

“Great service, great price - collection is great, drop off could be great with better/more information as to the 'when'. Would recommend”

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Posted 8 years ago

“AVOID - WORK NOT DONE - CAR FILTHY The attitude of the people collecting and delivering the car raised my suspicions - the state of the returned car (which was filthy with ingrained rusty oil on the carpets) and further checks revealed that they had in fact not done the job they had billed for. No oil change. No filter change. I was even charged for "special" oil at an extra £28.80. Phoning Servicing Stop has been a total waste of time - they gave the impression this is fairly routine. Customer services won't even deal with a complaint over the phone (which tells you everything). So far I’ve had no indication that this will be sorted out any time soon. I would avoid this company at all costs - it is not cheaper. It is not better.”

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Posted 8 years ago

“Everything went well. However they do push for additional jobs on the car, even if it doesn’t require it.”

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Posted 8 years ago

“Collection & delivery were very good! Not so happy being charged for oil. Synthetic oil is standard on 90% of new cars, so is not a special oil!”

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Posted 8 years ago

Servicing Stop is rated 1.9 based on 3,563 reviews