Servicing Stop Reviews

Name: Servicing Stop
Address: Refuge House 9-10,River Front, London
Rating: 1.86

1.9 Rating 3,617 Reviews

21 %

of reviewers recommend Servicing Stop

Company Reviews

Metrics

Info

1.9

Based on 3,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0 800 970 9046

Email:

help@servicingstop.co.uk

Location:

Refuge House 9-10,River Front
London
EN1 3SZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Picked up car early and prompt delivery back.”

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Posted 8 years ago

“amazing service”

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Posted 8 years ago

“Picked car up 9. 30am dropped it bk off 3.30 pm”

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Posted 8 years ago

“Easy to arrange. Great pick up and drop off at home to suit us. Passed MOT great price.”

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Posted 8 years ago

“Terrible customer service (long wait to speak to someone on the phone and incompetent staff) and a complete rip off! The full service is not a real garage full service unless you pay a lot for Servicing Stop's add ons (which would be included in a normal garage full service) and they charge over the odds for any additional work. Stay clear!”

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Posted 8 years ago

Good morning, sorry for the delay replying to this. Naturally, we’re very keen to investigate your feedback. I’ve passed your details onto our Customer Care team to investigate and get back to you as a matter of urgency. Best regards, Dean

Posted 8 years ago

“I ended up trying to cancel my request because the bad reviews worried me too much. the garage selected was good but i worried about the extra costs that would be piled on by servicestop. so i tried to cancel. loooong wait on phone, eventually got through and cancelled the job. or so i thought. the garage rang me today, servicestop didn't tell the garage!!! so what exactly was the point of that looong wait and phone conversation? if they can't do the basics right......”

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Posted 8 years ago

Good morning, we’re sorry to read you decided to cancel your service. The vast majority of our reviews are extremely positive, from verified customers who have rated us based on their experience. If you decide to change your mind, we’d be happy to offer you £10 off your service - just email hello@servicingstop.co.uk - Best Regards, Dean

Posted 8 years ago

“good service on time and at price quoted”

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Posted 8 years ago

“Excellent service, can not fault.”

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Posted 8 years ago

“Everything done just as was said, Great value for money on their January sale offer!”

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Posted 8 years ago

“Nice to have the.car collected and returned good service offering that”

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Posted 8 years ago

“Too much to write on here, they are very, very poor at getting back to you when things go wrong. They should give clear upfront written estimates prior to works being carried out. The Invoice (that I had to beg for) , after paying them, had 3 words on it ! even though I have asked for a detailed breakdown of works done. Its not the garages fault (that they subcontract the work to in a contract with Service Stop who act as a 3rd party and will not let you deal with them directly). I would strongly advise anyone to avoid using them, go to the garage directly, it will be cheaper and will save you stress and hassle. Use the Good Garage Guide to find a garage yourselves. Servicing Stop do nothing but add money to your bill and act as a go between.”

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Posted 8 years ago

Good morning, Thanks for your feedback. I have looked into your booking and I can see that our Customer Care team is currently taking steps to address the points you’ve made. Kind Regards, Dean

Posted 8 years ago

“They came to collect my car and brought it back again very polite service from all the guts”

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Posted 8 years ago

“Collected and delelivered car when they said they would. All work carried out as requested.”

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Posted 8 years ago

“Unprofessional Rude staff see the emai I’ve sent to them before do business with service stop. Email: I’m writing you in relation to Invoice 796198 that appear to be outstanding. First of all I I want to mention about a service I was offered and never delivered. My car was collected for a service and M.O.T on the 13th of December and the time agreed of the collection was between 9am and 10am , however a person appeared at 10:30am. Before agreeing doing business with Service Stop I’ve asked your operator if once the service was carried out if they would record the service into my computer on board, and the answer was yes your garage had the equipment to do so. So I was happy to proceed with the service. On the 13th of December I receive a call from Service Stop around 2:30pm advising me in order for the car to pass the M.O.T I had to replace front break pad, which I agree to proceed with the repair. On my return home my car was delivered with a Refusal M.O.T pass due to a major break down of communication between Service Stop and the garage. I then check what was actually done to the car and since it was delivered without an M.O.T which was my main reason why I took the car for a service and M.O.T. I was also told on the call at 2:30pm that my widescreen Washers were unblocked and they also put antifreeze into the water tank. When I switch the engine on I get a message from the computer saying washer fluid low, I then check if the washer caps were fixed and unfortunately the weren’t as no water was coming out of them. I then also check if the Service carried out was recorded on the car computer on board and nothing was recorded on the computer. So I’m not actually sure what was done to my car a that point because the only thing I have in record is a picture with a guy lying on the floor next to my car with a filter sitting next to him. If that’s your proof of doing work to my car it’s highly disputable. Since I lost all my trust with Service Stop the next day I had to take my car to an other garage in which I had a service and M.O.T professionally carried out with no issue, and when I went to collect my car I received al the documentation as promised. So I’m not sure what outstanding balance I have with you guys but if you want me to pay anything , you should reimburse me a two days Car Hire, the new M.O.T I had to do with an other garage and all the time I’ve wasted and I’m still wasting dealing with such an unprofessional company like yourselves. 2 days car Hire £120 New M.O.T £30 Petrol Used £15 My Time £100 Total £255 I’m happy to proceed with Scots Procedure Rules (not Civil Procedure Rule as stated on you letter as We’re in Scotland) and resolve this matter in Court.”

Helpful Report

Posted 8 years ago

Good morning Paolo, Thanks for your feedback. I have looked into your booking and I can see that our Customer Care team is currently taking steps to address the points you’ve made. Kind Regards, Dean

Posted 8 years ago

“Didn't drop the car off when promised.”

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Posted 8 years ago

“Really easy to organise and service was excellent”

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Posted 8 years ago

“It all worked like clockwork.”

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Posted 8 years ago

“pick up on time, courteous throughout, thorough in feedback, again punctual with drop off”

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Posted 8 years ago

“Worst Service Ever I booked a the highest service [Full Service] on the 28 November, the driver arrived 1 hour late, did not check the car and he was in hurry I forgot to give him the special wheel nut but I manage to tell him there 1 dipped front bulb that need replacing. then I received a phone call from the garage informing me of approximately 6 services items that apparently not covered that I need to pay and I was given an estimate of more than £640. (Incl one front dipped bulb for £42 +VAT) I felt like being blackmail or entrapment. I refused to be used in such a way and asked for the service to be cancelled and the car returned back to me. was told this can not be done as they already started. The driver returned at 6pm, parked the car in the car park and came upstairs to tell me the light is not working and it is not safe to drive the car. when I went down to the car all the front light was not working in a clear a deliberate damage. I guess it is a pay because I refused to be trapped or accept the extortion prices. I called servicing stop help desk but they said I had to email the customer care team the following team. I asked how am I going to get home, no idea. I wrote to complain the following day. They responded 2 weeks later with excuse after excuse and then 5 weeks later they tell me they can't do anything for me because I decided to replace the bulbs myself. Can you imagine they wanted me to stay 5 weeks on the dark and not driving the car Also I am wondering even the services were done since I had the wheel nut in my Pocket. the Dash board showed the average miles per gallon to be 8/Gallon. BMW 520 runs average of 38/gallon in urban driving. they use slogans like: “Best price guarantee-Find a better deal, we match it” Never again to use them”

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Posted 8 years ago

Hello Ahmed, sorry for the delay in replying to your comments on this particular review site. I have looked into your booking and can see that our Customer Care department have already taken steps to resolve this particular issue with you. If there is anything further you would like to discuss, please email us on hello@servicingstop.co.uk Regards, Dean

Posted 8 years ago

“I can understand why some people feel upset, when they receive a call as there is further issues with the car and the unplanned costs are not pleasant, like we did. However when you get the itemised invoice and the service report with photos and videos of why the additional work was required, it demonstrates the garages being used know what they are doing and are more than welling to demonstrate it. Also free collection takes the hassle out of servicing too.”

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Posted 8 years ago

Servicing Stop is rated 1.9 based on 3,617 reviews