Send My Bag Reviews

Name: Send My Bag
Rating: 4.79

4.8 Rating 1,432 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,432 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service!! Send My Bag made it so easy. There were more things I had to do once my bag left home, but I was given detailed instructions each time and the customer service was incredible! I will definitely use this service again.”

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Posted 3 years ago

“Good service. Very quick delivery and good communication. Clear instructions.”

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Posted 3 years ago

“This is a brilliant service for sending a box of gifts to family members in Australia. Door to door in 6-7 days. I never use anything else”

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Posted 3 years ago

“Super fast (inside 5 days Oz to UK) and kept me updated”

Send My Bag 5 star review on 11th March 2022

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Posted 3 years ago

“The website was very self-explanatory but I had specific questions. I made several phone calls to the company and each time the staff were very helpful. I was glad I ordered their labels - very robust and were included in the price (except for postage). Bags arrived in time and in one piece!”

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Posted 3 years ago

“Fast, reliable, convenient, easy. Guys you're great. It would be great also to be told a time range for the delivery and perhaps if the driver would give a call. My parcel was left outside and I didn't know about it.”

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Posted 3 years ago

“The hardest part was filling out the forms, everything else was super easy. Record time, 5 days from pick up in UK to drop off in Australia.”

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Posted 3 years ago

“Sent a bag for £19.99 ,then recieved an email claiming it was over weight which was impossible as it was a standard case full of clothes and an invoice for £42 ,total rip off ,won’t use again”

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Posted 3 years ago

Hi David, Thanks for taking the time to leave your review and sorry to hear about the oversize fee. Looking at your order I can see the charge was based on size rather than weight. All items have their dimensions scanned as they move through the network and if they are found to exceed the allowance paid for a charge is raised. Mistakes are rare but can happen, in the email sent notifying you of the charge there is also information on how to dispute it, please have a look at that email and if you would like to dispute it send us an email at reviews@sendmybag.com and we'll be happy to help.

Posted 3 years ago

“Excellent service, reasonably priced. Tracking facility useful.”

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Posted 3 years ago

“Fantastic service!”

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Posted 3 years ago

“I’ve used this service a few times over the years and I never have problems. This was the first time to send a carton which was a bit worse for wear upon arrival despite meeting the criteria for sending a carton. But it’s hardly surprising given the amount of handling it goes through.”

Send My Bag 5 star review on 3rd March 2022

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Posted 3 years ago

“works as expected, italy - germany was faster tha forcasted. the price is very nice. no issue so far, app+email+sms all worked.”

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Posted 3 years ago

“Good service, it's become much more reliable recent years. I'd only warn users that want exact delivery dates if you're sending to hotel etc that they can fluctuate these days with curiors (out of SMB's control) and I've had things arrive a day early/late here and there. Asides that, if it's not an issue I'd def recommend.”

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Posted 3 years ago

“Wonderful service. So cosy-effective and efficient. We’re delighted with service.”

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Posted 3 years ago

“Great service for speed and cost”

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Posted 3 years ago

“Great experience start to finish!”

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Posted 3 years ago

“They delivered everything on time”

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Posted 3 years ago

“Awesome service”

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Posted 3 years ago

“The process was simple to use and fabulous but I was hit with a charge several days after my package arrived because the package exceeded Parcelforce's maximum dimensions. This was unexpected.”

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Posted 3 years ago

“Excelente servicio”

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Posted 3 years ago

Send My Bag is rated 4.8 based on 1,432 reviews