Send My Bag Reviews

Name: Send My Bag
Rating: 4.78

4.8 Rating 1,307 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,307 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This service probably works well for certain circumstances, but my experience was far from ideal, and I don't plan to use the service again. First, all times in the bag tracker are based on the time in Ireland, which is not useful for consumers. The times should either be the time of the sending or delivering location. Second, our bags were damaged - the zippers on the suitcases were all snapped off. Generally, the bags took a significant beating. Maybe the company should recommend against using luggage. Third, our delivery location was somewhat remote, which drove up the cost. Fourth, the company simply didn't pick up the bags on the scheduled date, which meant the bags could have been stolen. Fifth, for the pickup from location 1, they came and knocked on the door, but for the pickup from second location, they refused to do that, so we left them out for 2 days. Sixth (and biggest problem), SendMyBag is just an intermediary - they farm out the delivery work to FedEx at al. Ultimately, there is no reason to use them instead of the direct carrier. We tried the service because we thought it would be convenient, but it really wasn't.”

Helpful Report

Posted 1 year ago

“Worked Well”

Helpful Report

Posted 1 year ago

“Efficiently arranged for my boxes to be sent from the US to the UK!”

Helpful Report

Posted 1 year ago

“The service was super efficient and the instructions were clear! All my bags arrived home quickly from England to the United States. I would definitely use them again!!!”

Helpful Report

Posted 1 year ago

“I was very happy with the help I needed to get through the paperwork. It made the difference. I am going to book Send My Bag again when I leave Europe because of the customer service. Thank you so much!”

Helpful Report

Posted 1 year ago

“We sent bags ahead to our holiday as there was no room in the car for everything. Worked out well. Picked up when scheduled and delivered before we arrived”

Helpful Report

Posted 1 year ago

“My box received on time. Very good service I would use them again to ship my package. Great service”

Helpful Report

Posted 1 year ago

“Excellent. I’d never use anyone else”

Helpful Report

Posted 1 year ago

“Always first class service. Highly recommend”

Helpful Report

Posted 1 year ago

“Amazing service. It was easy to create order. They picked my luggage up from my hotel in Europe and delivered it to my home in the US a few days later. Ihighly recommend Send my Bag.”

Helpful Report

Posted 1 year ago

“Excellent service. Prompt delivery to Spain and home. This meant I could travel with a smalll suitcase and then receive my larger case when I got to my destination for a 6 week stay. Will use again. Customer service agents were efficient and brilliant. Thanks Mark .”

Helpful Report

Posted 1 year ago

“All good and I will need your assistance again Thank you”

Helpful Report

Posted 1 year ago

“Great service! On time, tracked the bag from door to door! I love that a human answers the phone when I had questions!”

Helpful Report

Posted 1 year ago

“Excellent service - Sent two bags from the west coast to the east coast. No problems and arrived in great condition.”

Helpful Report

Posted 1 year ago

“Smooth handling of my luggage. Worried when I had to send it internationally, from England to the USA but it arrived ON TIME and without a scratch. They came to get my luggage from the hotel which was so convenient. Ti was able to know exactly where my luggage was at any time with their tracking system. Price point was reasonable. Trustworthy. Highly recommend”

Helpful Report

Posted 1 year ago

“Very good price, very easy to organise and promot shipping, bag arrived 5 days earlier than expected so very good”

Helpful Report

Posted 1 year ago

“Excellent, exceptional service. Collected on time, delivered on time. No problem at all.”

Helpful Report

Posted 1 year ago

“Tuesday from Finland and delivery in Sydney on next Tuesday. Great.”

Helpful Report

Posted 1 year ago

“Easy to do helpful people on phone when I asked for help bags were picked up on time and arrived safely on time thank you so much .Definitely will use again highly recommend to everyone also I only had 3days to get them to my son before he left UK once again thank you all concerned 💛🧡💙❤️💚”

Helpful Report

Posted 1 year ago

“Send my bag, saved my bacon! I picked up my daughter & grandchildren, after they landed in the UK from abroad. I had hired a rental car & the boot was of insufficient space for their suitcases. We had 4 people in the car & a journey from South Devon to the North of Scotland, far too far to have luggage on laps. Send my bag picked up the luggage at the promised time & delivered in a couple of days to us in Scotland. Great service , great communication ( we knew exactly when things would happen). I will definitely use this company again”

Helpful Report

Posted 1 year ago

Send My Bag is rated 4.8 based on 1,307 reviews