Send My Bag Reviews

Name: Send My Bag
Rating: 4.79

4.8 Rating 1,432 Reviews

96 %

of reviewers recommend Send My Bag

Company Reviews

Metrics

4.8

Based on 1,432 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Send My Bag 5 star review on 5th March 2025

Giulia

Send My Bag 5 star review on 26th October 2023

Wendy

Send My Bag 5 star review on 1st August 2023

Frances

Send My Bag 5 star review on 20th January 2023

Denis

Send My Bag 5 star review on 30th May 2022

Christina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication was excellent, baggage (bike box) was collected and delivered as agreed. Very convenient service. Will definitely use Send My Bag again.”

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Posted 6 years ago

“all very good.Better if you can put a narrow range time for pick up”

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Posted 6 years ago

“Do yourself a favour and check in the bag instead of using this company. Sendmybag.com subcontracts with a local forwarder (in my case DHL France) and when there are issues they encourage you to deal with them directly (notwithstanding local language limitations). It took 8 calls to the hotel, sendmybag, and DHL to get the bags delivered, and until I spoke to a manager at sendmybag, customer service could not care less about delivering the bags and were blaming me for the issues and clueless about what their subcontractors on the ground do. Much better to ship with DHL directly.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Send My Bag was incredibly easy and efficient for sending my suitcase home to the States. I had been living and working abroad for a year and had a backpacking trip planned after my contract ended. The only downside is that there is not a specific pick up time (in France anyway). Luckily my employer was understanding and flexible with my schedule.”

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Posted 6 years ago

“I had some issue with the documentation and I had to contact several time the team and they were so understandable. And plus the package got home in time!”

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Posted 6 years ago

“Great service, easy to book.”

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Posted 6 years ago

“The collection and delivery of bags was on time but one of the bags was damaged beyond repair in transit and because I didn’t have a receipt for it I’m now out of pocket.”

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Posted 6 years ago

“Excellent service & very easy”

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Posted 6 years ago

“The best by a mile”

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Posted 6 years ago

“Excellent service Kept me informed as to where about My bag was. Would certainly use you again. Thank you.”

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Posted 6 years ago

“My experience with SendMyBags out of Milan, and their lack of attention to my requests to get a phone call to discuss was shocking. I had to delay my trip home for two days and actually deliver the bags myself to a local FedEx office because FedEx wouldn't pick up my bags on three scheduled occasions. Seems like FedEx didn't know/understand the SendMyBags process and wouldn't pick-up.”

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Posted 6 years ago

“I would never use sendmybag.com ever again, and, if you are moving from outside Europe to the UK, I recommend that you do not use them either, unless you are absolutely certain you can get a TOR code beforehand (which is not always possible). Otherwise DHL (the company that does all the heavy lifting for sendmybag.com) will send you a gigantic invoice for import duties. And, DHL don't just charge the duties, they add the cost of entering the lines into the computer (at an extortionate rate). So, even if you try to reclaim the duties back from HMRC later, you cannot reclaim DHL's admin costs. Sendmybag.com does not tell you this - they tell you everything will be fine without a TOR code. In hindsight, I could have just used DHL directly, and at least I would have saved a bit of money on the sendmybag.com fee.”

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Posted 6 years ago

“Great service, everything shipped carefully and arrived on time.”

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Posted 6 years ago

“On time but shame DHL don't work weekends.”

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Posted 6 years ago

“I have already written a (favourable) review, but I will give another 5 stars!”

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Posted 6 years ago

“excellent service. Prompt collection; prompt delivery. Helps avoid hassle at airport”

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Posted 6 years ago

“Restored my faith in bag carriers the system was faultless from start to finish. Thank you Send My Bag team.”

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Posted 6 years ago

“Good communication and easy set up however my suitcase was damaged and has a big hole in the side of it.”

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Posted 6 years ago

“I used send my bags for the second time and the service is great, the only issue is that this time my luggage was broken when it arrived.”

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Posted 6 years ago

Send My Bag is rated 4.8 based on 1,432 reviews