Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,079 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff were very professional and friendly and I am very pleased with the service I have received .”

Helpful Report

Posted 3 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Further to my previous review stating that my spectacles had no arrived Today I received a call from the manageress at the Witney shop a very nice lady called Jen Jen advised me that my order had finally arrived and she agreed to deliver them to me at my home address as I could not leave my disabled wife alone. I must say what fantastic service and totally unexpected Glad to say that as soon as I put on the new glasses everything was perfect. Thank you Jen and your staff”

Helpful Report

(Witney) - Posted 3 years ago

Hi Ken, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Excellent service and very professional”

Helpful Report

Posted 3 years ago

Hi Gerald, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Good service ,pleased with my hearing aids and after service for batteries and query's.”

Helpful Report

Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“I would thoroughly recommend Scrivens opticians of Clifton in Bristol for their dedication in helping their elderly clients. Because my 100 year old mum was unable to get out, Nina from the Clifton branch went out of her way to deliver mum’s new hearing aids to her, so that she could enjoy company as fully as possible. On behalf of my mum and her family we thank you all for your help and kindness in our hour of need. You truly went above and beyond in making mum’s life better.”

Helpful Report

(Clifton) - Posted 3 years ago

Hi Malcolm, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“Today I had a appointment at the ashton and makerfield shop where the lovely lady checked my hearing aids and gave me some advice about them she was so lovely and helpful also thanks to David who is sorting out my glasses a lovely man and not forgetting their lovely receptionist altogether a lovely shop nothing but praise for them”

Helpful Report

(Ashton In Makerfield) - Posted 3 years ago

Hi Barbara, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Excellent professional service lovely staff whom are really helpful in finding me the right frames And answered my questions with ease. My eye test was over and done within 20mins at the fleetwood branch Excellent optician who guided me in the right direction with plenty of advice. Highly recommend. !!”

Helpful Report

(Fleetwood) - Posted 3 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Very competent, helpful and guided me through the test. Very thorough examination. The after care is excellent, when I was running low on batteries just before Christmas, Scrivens Reception sent out some batteries straight away, so I was not without any when I was away in Scotland visiting family. I cannot recommend Scrivens highly enough, Thank you all, especially Mrs Amanda Hume and her team in Horsham.”

Helpful Report

Posted 3 years ago

Hi John, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Excellent service by professional staff would and have recommended the service to friends and family”

Helpful Report

Posted 3 years ago

Hi Ronald, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Amazing service! I highly recommend the branch Wolstanton Julie was very helpful from start to finish. The first time I have been to a opticians and felt like I was genuinely been listened too and most of all I wasn't rushed. Heather the optom was by far the best optom I have ever had the pleasure of meeting, the eye test was so comfortable and enjoyable I actually didn't stop smiling. I learnt so much about my eyes that I never knew. After the eye test Julie showed me the glasses and then talked me through the different types of coatings I could have, this was amazing as i working computers and under bright lights- Julie explained what I needed and why. I wont go anywhere else now, such a great experience that I have reccomended my work colleagues and my family. Keep up the great work and thank you again for amazing service”

Helpful Report

(Wolstanton) - Posted 3 years ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 years ago

“I recently attended the New Milton branch and was seen by Ms Hannah Jeffery. After being told, for forty years, that I had zero hearing in my right ear. Hannah found that I did in fact have some hearing. She suggested that rather than having a "cross-over" hearing aid I should try an actual hearing aid in both ears. The results are nothing more than miraculous. The additional benefit of an App, which my husband has to use!, saves me having to make any adjustments. All in all a first rate professional service, thank you again.”

Helpful Report

(New Milton) - Posted 3 years ago

Hi Mary, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Extremely professional, thorough service! Fantastic customer service with a smile. Very impressed!”

Helpful Report

Posted 3 years ago

Hi Debbie, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Extremely professional, thorough service! Fantastic customer service with a smile. Very impressed!”

Helpful Report

Posted 3 years ago

“Very efficient, thorough and attentive. Highly professional service”

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Excellent service and welcoming greetings when you arrive”

Helpful Report

Posted 3 years ago

Hi John, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Having myringoplasty (ear drum graft) I have been delighted with the improved hearing since getting my aids. The professionalism of the audiologist was easy to see (took a while to hear though!), but when completing the questionnaire I could find nowhere to advise that ONE aid was absolutely spot on and the other one not so. Scrivens provide excellent customer service as one of my aids stopped working and it was replaced with no fuss.”

Helpful Report

Posted 3 years ago

Hi, thank you for your wonderful review!

Posted 3 years ago

“The lady was first class and the new aids have improved my hearing.”

Helpful Report

Posted 3 years ago

Hi Elaine, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“The wonderful team at Scrivens saved me from disaster. Having had my specs destroyed by an idiot Labrador, I popped in and, miraculously, 2 hours later, I was presented with what looked like a brand new pair of specs. No charge! You are amazing - thank you so much”

Helpful Report

Posted 3 years ago

Hi Nick, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“My two appointments were very helpful. The latter one was excellent. Great care was taken by Mrs Amanda Hume and her student. My hearing aids are good. Even though the left one was a bit loose it's fine now. I'm able to adjust the volume via my BMore app. According to the area in which I'm in. In some places ie church the volume is too much and I remove them. Also I remove them when playing the piano as there is too much distortion. But generally I'm very happy with them.”

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“From GP referral ongoing has been a positive experience, no complaints whatsoever. Staff very professional and knowledgeable. I can call into my local store whenever I need to and always find happy helpful staff. Thank you Scrivens and staff.”

Helpful Report

Posted 3 years ago

Hi Wilf, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,079 reviews