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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,982 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good eye test. Quite expensive glasses my prescription is not easy to read which means I’m unable to order a second pair of glasses online.”

Posted 5 years ago

Hi Vanessa, thank you for your comments. We'll pass your feedback on to the team at your local branch.

Posted 5 years ago

“Examination was satisfactory and obviously I needed spectacles... this was first time eye test for me and could only be advised as to what I needed... I now discover that they are not really what I required and have taken prescription to another outlet to get correct ones made ! Was not impressed about contact to tell me when specs were ready... in end I rang them!”

Posted 5 years ago

Thank you for your feedback. We'll pass your comments on to the appropriate department.

Posted 5 years ago

“I'm not sure how to rate Scrivens. I have certainly had positive experiences at Scrivens. I find their staff are very polite and friendly. They remember my name and are welcoming when I come into the store. But recently I had a less positive experience - I was given a prescription that really didn't work for me. As soon as I put the glasses on it felt something was not right but I was advised to persist with them for 6 weeks - fair enough - I know it does take time to get used to a new prescription, but as time went on I was more convinced it was not right. Then they agreed I could have another sight test to check the prescription but on two occasions they rang me saying they would need to cancel the appointment I had booked. As my availability was limited too it ended up taking several weeks to actually have another sight test at which the optician confirmed I would be better off with a different prescription. After another week or so I was able to collect the glasses with the correct prescription and it is much better. So the issue was resolved by Scrivens but it did take quite a long time and I'm not sure how the mistake came about in the first place.”

Posted 5 years ago

Thank you for bringing this to our attention. We'll make sure your comments are passed on to the appropriate people.

Posted 5 years ago

“Mix up with payment of sunglasses and eye glasses were caused by lack of attention by staff. The employee made me feel very uncomfortable as if her mistake was my fault. The sun glasses, purple frames do not suit brown lenses which caused vision to see everything Purple. It took several weeks and a change in colour lenses, to grey to rectify the issue. The mail employee who dealt with the issue was very helpful and ensured the issue came to a satisfactory conclusion. The eye glasses are too strong and give me a headache. I will not look to order glasses with Scrivens again as there is very little choice at the shop, generally styles for old age pensioners.”

Posted 5 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details, including the branch where you were seen, they will investigate this for you.

Posted 5 years ago

“I have purchased 2 pairs of glasses in the last 4 years. The first pair I have not been able to wear at all!. I went for an eye test a couple of months ago and have had to go back several times as my glasses aren't right. The lens have been change and I have been told to wear them for 5/6 weeks to get used to them!. They are still not right, so I shall be returning to Scriven's opticians Royton once again!!”

Posted 5 years ago

Hi Ann, thank you for bringing this to our attention. We've passed your comments on to our Customer Care team

Posted 5 years ago

“Recently had to buy replacement frames after damaging my newish glasses. Lenses fitted successfully but had awful trouble with adjusting fit -headaches and bruised nose despite numerous repeated visits to get frames adjusted. Taj was patient and tried his best but nose pad supports damaged by other assistants and fit never right since. Have now had to abandon the glasses and gone back to previous pair (and old prescription) until I can afford to start again. Very disappointing after many years with Scrivens and good service. Will go elsewhere in future.”

Posted 5 years ago

Hi Alison, thank you for your comments, we'll pass them on to the appropriate department for you.

Posted 5 years ago

“Apart from the new glasses had to be replaced having only had them a few days and not wishing to repair wife’s hearing aids you are not do very well. Shop staff ok above that heaven help us”

Posted 5 years ago

Thank you for your feedback, we'll be passing your comments on to the appropriate department for you.

Posted 5 years ago

“The staff do at least try to be helpful, but they are obviously constrained.”

Posted 5 years ago

Thank you for your feedback.

Posted 5 years ago

“I didn't realize how expensive my glasses were going to be. If I had have known I definitely would not have gone to Scrivens Opticians knowing what I know now! The reading glasses were 100% more than an alternative Opticians. In other words, I could have got 2 pairs for the price I paid at Scrivens for one pair. I have since realized this. The shop assistance is extremely polite & persuasive in their marketing techniques. The Glasses case is extremely flimsy and of inferior plastic material. I would definitely not recommend SCRIVENS to anyone I know, unless I didn't like them!”

Posted 5 years ago

Hi Iris, thank you for your feedback. We'll pass your comments on to our Customer Care team.

Posted 5 years ago

“More frame choices for the nhs customers that are in the free bracket for very low income people”

Posted 6 years ago

Hi Chris, thank you for your feedback. We'll make sure your comments are passed on to the appropriate department.

Posted 6 years ago

“Adam was very thorough.”

Posted 6 years ago

Hi Patience, thank you for your feedback. Your comments will be passed on to the team at your local branch

Posted 6 years ago

“Really miss the old staff team at Midsomer Norton they were friendly, knowledgeable and cared. New team are brusque, different every time & you don’t feel like a valued customer.”

Posted 6 years ago

Hi Jenny, thank you for your feedback. We'll pass your comments on to the appropriate department.

Posted 6 years ago

“Friendly helpful staff who were eager to please and help”

Posted 6 years ago

Hi John, thank your for your comments. We'll pass your feedback on to the team at your local branch.

Posted 6 years ago

“Excellent service! A little delay in delivery !!”

Posted 6 years ago

Hi Kamilla, thank you for your feedback. Your comments have been passed on to the Customer Care team who will investigate this for you.

Posted 6 years ago

“Tell about your hearing service I needed it spec savers are the best”

Posted 6 years ago

Hi Andrew, thanks you for your feedback. Your comments have been passed on to our Customer Care team.

Posted 6 years ago

“Good service but just far to expensive compared to other opticians on the market.”

Posted 6 years ago

Thank you for your feedback, we'll pass your comments on to the appropriate department.

Posted 6 years ago

“I like my new glasses but what a price £414,nobody I know can believe that I just spent that much.”

Posted 6 years ago

Hi Dennis, thank you for your feedback. Your comments have been passed on to the team at the branch.

Posted 6 years ago

“Difficult to book a suitable appointment as an optician is only in a few times a week. Nice friendly staff though and glasses didn't take too long to come.”

Posted 6 years ago

“Not happy with the glass need to know more details on my glasses”

Posted 6 years ago

Hi Shashikant, thank you for your feedback. We've passed on your comments to our Customer Services department who will get in touch with you as soon as they can.

Posted 6 years ago

“Pretty average service in a shop that desperately needs a refit”

Posted 6 years ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,982 reviews