Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,802 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

Metrics

Info

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

Visit Website

Phone:

0121 456 8700

Write Your review

Tell us how Scrivens Opticians & Hearing Care made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Optician has been for some time now very good at his job. The sales team are more overpowering and lean to wards intimidation by following up the most clever worded fishing offers. ie rewards that are not applied.”

Helpful Report

Posted 6 years ago

Hi David, thank you for your feedback. If you could email customercare@scrivens.com with more detail, we will investigate this for you.

Posted 6 years ago

“The optician was very veey good but I was so disappointed with the fitting and service I received regards my glasses. I’m still very dissatisfied as the lenses are thick and I paid to have them thiner. Because of the ill fitting i chose another pair but it was only pointed out that the edge would be thicker not the whole lense or I would have chosen a different frame. Also in hind sight I should have had the cash I paid for thinner lenses refunded. Regards Robert Moore”

Helpful Report

Posted 6 years ago

Hi Robert, thank you for bringing this to our attention. If you could email customercare@scrivens.com with more details, we'll investigate this for you.

Posted 6 years ago

“Reception staff quite standoffish, not particularly helpful Optician I saw was lovely and very informative Glasses and lenses quite expensive”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We'll make sure your comments are passed on to the appropriate department.

Posted 6 years ago

“My glasses took a very long time to arrive”

Helpful Report

Posted 6 years ago

Hi Emma, thank you for your feedback. If you could email customercare@scrivens.com with more details, we will investigate this for you.

Posted 6 years ago

“I have been a customer of Scrivens (Leesons) for a number of years. It is the first time I have not been completely satisfied with my glasses. I had an eye test in August 2017 and new frames and lens but I found a problem with the varifocal I considered them not to be in the correct position having to keep lifting my head up and down to be able to see correctly. I did go back to Leesons and told them about it, they tried to adjust them but they did not improve. I decided to purchase another pair of frames with just the bottom half magnified particularly for computer use. Again these were not satisfactory. I had a second eye test in May this year again buying new frames and changed lens but I am struggling again with the range of the varifocal and still consider them to be wrongly placed, having to move my head about to be able to focus on a subject. Unfortunately I am considering changing my optician. Can I say I also had my hearing tested there and was advised on hearing aids. Can I say the service was impeccable and Simon could not do enough to make sure my aids were correct and suited my purpose.”

Helpful Report

Posted 6 years ago

Hi Kath, thank you for bringing this to our attention. We'll pass your comments on to the Customer Care team who will investigate this for you.

Posted 6 years ago

“I feel that customer service could be improved.”

Helpful Report

Posted 6 years ago

Hi Maureen, thank you for your feedback. If you could email customercare@scrivens.com with more details, they will investigate this for you.

Posted 6 years ago

“The eye test was very thorough but a 6 week delay waiting for glasses to return from having new lenses to my old frame was diabolical .”

Helpful Report

Posted 6 years ago

Hi Brian, thank you for bringing this to our attention. We'll pass your comments on to a our Customer Care team who will investigate this for you.

Posted 6 years ago

“Great lenses. Delighted with the clarity of my vision. Poor frame choice working through all the various makes on line made me give up. Used my old frame from another optician. Very concerned that when I need a new frame I may not find one in the shop I would be very sorry to not be able to use Scrivens.”

Helpful Report

Posted 6 years ago

Hi Marion, thank you for bringing this to our attention. We'll pass your comments on to a our Customer Care team who will investigate this for you.

Posted 6 years ago

“Good eye test. Quite expensive glasses my prescription is not easy to read which means I’m unable to order a second pair of glasses online.”

Helpful Report

Posted 7 years ago

Hi Vanessa, thank you for your comments. We'll pass your feedback on to the team at your local branch.

Posted 7 years ago

“Examination was satisfactory and obviously I needed spectacles... this was first time eye test for me and could only be advised as to what I needed... I now discover that they are not really what I required and have taken prescription to another outlet to get correct ones made ! Was not impressed about contact to tell me when specs were ready... in end I rang them!”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We'll pass your comments on to the appropriate department.

Posted 7 years ago

“I'm not sure how to rate Scrivens. I have certainly had positive experiences at Scrivens. I find their staff are very polite and friendly. They remember my name and are welcoming when I come into the store. But recently I had a less positive experience - I was given a prescription that really didn't work for me. As soon as I put the glasses on it felt something was not right but I was advised to persist with them for 6 weeks - fair enough - I know it does take time to get used to a new prescription, but as time went on I was more convinced it was not right. Then they agreed I could have another sight test to check the prescription but on two occasions they rang me saying they would need to cancel the appointment I had booked. As my availability was limited too it ended up taking several weeks to actually have another sight test at which the optician confirmed I would be better off with a different prescription. After another week or so I was able to collect the glasses with the correct prescription and it is much better. So the issue was resolved by Scrivens but it did take quite a long time and I'm not sure how the mistake came about in the first place.”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention. We'll make sure your comments are passed on to the appropriate people.

Posted 7 years ago

“Mix up with payment of sunglasses and eye glasses were caused by lack of attention by staff. The employee made me feel very uncomfortable as if her mistake was my fault. The sun glasses, purple frames do not suit brown lenses which caused vision to see everything Purple. It took several weeks and a change in colour lenses, to grey to rectify the issue. The mail employee who dealt with the issue was very helpful and ensured the issue came to a satisfactory conclusion. The eye glasses are too strong and give me a headache. I will not look to order glasses with Scrivens again as there is very little choice at the shop, generally styles for old age pensioners.”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details, including the branch where you were seen, they will investigate this for you.

Posted 7 years ago

“I have purchased 2 pairs of glasses in the last 4 years. The first pair I have not been able to wear at all!. I went for an eye test a couple of months ago and have had to go back several times as my glasses aren't right. The lens have been change and I have been told to wear them for 5/6 weeks to get used to them!. They are still not right, so I shall be returning to Scriven's opticians Royton once again!!”

Helpful Report

Posted 7 years ago

Hi Ann, thank you for bringing this to our attention. We've passed your comments on to our Customer Care team

Posted 7 years ago

“Recently had to buy replacement frames after damaging my newish glasses. Lenses fitted successfully but had awful trouble with adjusting fit -headaches and bruised nose despite numerous repeated visits to get frames adjusted. Taj was patient and tried his best but nose pad supports damaged by other assistants and fit never right since. Have now had to abandon the glasses and gone back to previous pair (and old prescription) until I can afford to start again. Very disappointing after many years with Scrivens and good service. Will go elsewhere in future.”

Helpful Report

Posted 7 years ago

Hi Alison, thank you for your comments, we'll pass them on to the appropriate department for you.

Posted 7 years ago

“Apart from the new glasses had to be replaced having only had them a few days and not wishing to repair wife’s hearing aids you are not do very well. Shop staff ok above that heaven help us”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we'll be passing your comments on to the appropriate department for you.

Posted 7 years ago

“The staff do at least try to be helpful, but they are obviously constrained.”

Helpful Report

Posted 7 years ago

Thank you for your feedback.

Posted 7 years ago

“I didn't realize how expensive my glasses were going to be. If I had have known I definitely would not have gone to Scrivens Opticians knowing what I know now! The reading glasses were 100% more than an alternative Opticians. In other words, I could have got 2 pairs for the price I paid at Scrivens for one pair. I have since realized this. The shop assistance is extremely polite & persuasive in their marketing techniques. The Glasses case is extremely flimsy and of inferior plastic material. I would definitely not recommend SCRIVENS to anyone I know, unless I didn't like them!”

Helpful Report

Posted 7 years ago

Hi Iris, thank you for your feedback. We'll pass your comments on to our Customer Care team.

Posted 7 years ago

“More frame choices for the nhs customers that are in the free bracket for very low income people”

Helpful Report

Posted 7 years ago

Hi Chris, thank you for your feedback. We'll make sure your comments are passed on to the appropriate department.

Posted 7 years ago

“Adam was very thorough.”

Helpful Report

Posted 7 years ago

Hi Patience, thank you for your feedback. Your comments will be passed on to the team at your local branch

Posted 7 years ago

“Really miss the old staff team at Midsomer Norton they were friendly, knowledgeable and cared. New team are brusque, different every time & you don’t feel like a valued customer.”

Helpful Report

Posted 7 years ago

Hi Jenny, thank you for your feedback. We'll pass your comments on to the appropriate department.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,802 reviews