Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,740 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from the Winton branch of Scrivens - Daniel was courteous, knowledgeable and extremely helpful. Not only did I get my new glasses, which are perfect, I got a great clean up of the old ones too! Strongly recommend them.”

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(Winton) - Posted 2 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Winton.

Posted 2 months ago

“I’ve been a customer of Scrivens Witney for over 25 years - always great service and helpful friendly staff. Jen the branch manager and the other staff do a great job 😊 Andy”

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(Witney) - Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Moved into Norwich last year. Both my wife and I have had excellent personal service from Shaun and the team at Upper St Giles St for our eye tests, glasses and contact lenses. The communication, welcome and service have been impeccable. On Monday I had an audiology appointment with Meghan. She was fantastic. I have the standard NHS hearing aids yet she spent over an hour with me, carrying out tests and re-setting up the aids. What a difference! Thank you to her and to all the team”

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(Norwich Upper St Giles) - Posted 2 months ago

Thank you for your wonderful review!

Posted 2 months ago

“Fantastic team at hagley rd branch. Make you feel very comfortable, lovely girls.”

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(Quinton) - Posted 2 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 months ago

“Last minute appt at Rotherham branch today needed glasses sorting as soon as possible excellent service and really friendly atmosphere optician Robert was fab really chatty knowledgeable guy”

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(Rotherham) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“I am very happy with the service I receive at the Sutton Coldfield branch. The contact lens lady is always very good and couldn’t be more helpful. My gas permeable lens was uncomfortable so I had the fit adjusted and also given a two week trial with a soft lens to see if it would suit me better. I also purchased new glasses and Maxine who dealt with me was really helpful and went through all the different options with regard to which frames would suit me best. Would highly recommended Scrivens for either contact lenses or glasses.”

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(Sutton Coldfield) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton Coldfield.

Posted 2 months ago

“I recently attended your branch at 87 Upper St Giles Street, Norwich, Norfolk, NR2 1AB after having problems with my NHS Hearing Aids. I found that even with the volume on full I was constantly having to say “Excuse me or Pardon “ and turning he TV level up. I was seen by your lady (I believe her name is Hanna ) and surprised at the professional way she investigated my hearing problems, I thought they would just turn the volume up but she when in to depth with a hearing test etc. The end result is I can now hear much clearer and feel I have got my life back, so thank you Hanna you are a credit to Scrivens.”

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(Norwich Upper St Giles) - Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Excellent service can't fault the staff looked after really well”

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Posted 3 months ago

Thank you for your wonderful review!

Posted 2 months ago

“Extremely helpful staff, nothing is too much trouble, the staff very kind,”

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Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“I was in the Altrincham branch this afternoon and received excellent service from very friendly and efficient staff. Thank you!”

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(Altrincham) - Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Scrivens in Market Deeping has the most amazing customer service. Nothing is too much trouble for any of the staff who are each polite, friendly, caring and have great ideas about what suits each customer.”

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(Market Deeping) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Market Deeping.

Posted 3 months ago

“A very efficient, friendly service. Made every stage of process easy.”

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Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“I have just been to Scrivens in Havant. All staff are fantastic and can’t recommend highly enough. Thank you”

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(Havant) - Posted 3 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 months ago

“Very through and understanding excellent service and amazing help from Donna the Manager at lymington branch”

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(Lymington) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Lymington.

Posted 3 months ago

“Fantastic service throughout Emma was superb and Muhammad was excellent , helped me out so much. There customer service is brilliant 10 / 10 .”

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Posted 3 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 months ago

“I visited the Kingstanding branch again to day and received the same friendly and professional service. So if you want the best forget the rest, Scrivens is the one for you”

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(Kingstanding) - Posted 3 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 months ago

“Really impressed with treatment, staff were really knowledgeable and helpful thanks”

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Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Great team in Witney. Eye test post cataract surgery first rate. Still need some specs though. Ordering the glasses was made challenging due to the computer system but the Scrivens team handled "computer-says-no" with patience and humour. One very minor thing that could be better is that it would be good if the staff had name badges and/or introduced themselves.”

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Posted 3 months ago

Thank you for your review, your feedback helps us get better.

Posted 3 months ago

“Good appointment, all fully explained. New hearing aids, much better.”

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Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“I picked my spectacles up at Scrivens Rugeley, and I was warmly welcomed by Louise the manager , she was very helpful in every way possible as all the staff are , I am really pleased with quality and price. Also I had my hearing aids from Scrivens Rugeley and Stuart the Audiologist is brilliant”

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(Rugeley) - Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Rugeley.

Posted 3 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,740 reviews