Schott Packaging Reviews

Name: Schott Packaging
Address: Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road, Darlington
Rating: 4.69

4.7 Rating 1,900 Reviews

93 %

of reviewers recommend Schott Packaging

4.7

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone

About Schott Packaging:

We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.

Visit Website

Phone:

01325 464769

Email:

info@schottpackaging.co.uk

Location:

Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road
Darlington
DL1 1RW

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Schott Packaging 5 star review on 16th September 2021

James Gilbertson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service excellent but sometimes issues with quality”

Helpful Report

“All perfect apart from there was no confirmation of purchase email. Essential!”

Helpful Report

Hi Jackie, thank you for your fantastic review, we are pleased to hear that you are happy with the products received. Sorry to hear you didn't receive a confirmation email - you certainly should have and so we will look into this internally. We appreciate your custom and hope to work with you again in the future. - Schott Packaging

“Product was good quality and did the job . They do what they say they will do”

Helpful Report

Hi Alastair, thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. - Schott Packaging

“The bubble wrap is absolutely fine. It came packaged in a flimsy cardboard box that was poorly stuck shut. 1 flap each end (top and bottom) was flapping. Previous purchases came in a poly bag sealed with tape or zip ties. I think that the cardboard was unnecessary and not fit for purpose. I ordered bubble wrap and I am completely happy with that.”

Helpful Report

Hi Ian, thanks for taking the time to leave a review. We're sorry to hear your box arrived damaged in transit. We do sometimes need to use certain packaging due to courier restrictions, but your feedback is appreciated and we'll certainly take it on board. That said, we're glad to hear you're happy with the item itself! If you ever need anything in the future, please don't hesitate to get in touch with us directly. - Schott Packaging

“Excellent service. Timely delivery. Product as described.”

Helpful Report

Hi Barbara, thank you for your fantastic review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. - Schott Packaging

“Good price but tubes turned up a bit battered and some of the ends looked like they had been cut a bit ragged.”

Helpful Report

Hello there, Thank you for your review. We’re glad to hear you were happy with the price, but we’re sorry to learn the tubes arrived this way. We always aim to ensure products reach our customers in perfect condition, so we appreciate you bringing this to our attention. Please know that we always welcome our customers to get in touch should there be any issues. We hope you have a lovely week and would love the opportunity to build upon your star rating in future. - Schott Packaging

“Had a quality problem with the rolls of bubble wrap and got sent out two new rolls so problem sorted out instantly”

Helpful Report

Hi Steven, We are very sorry to hear that you were not entirely satisfied with your order on this occasion, we always aspire to offer high-quality products, so are saddened to hear that this item did not meet the high standard we expect. I’m pleased to hear the we've resolved your issue. We appreciate your custom and hope to work with you again in the future. - Schott Packaging

“Delivered promptly and well packed.”

Helpful Report

Hi Stephen, thank you for your great review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. - Schott Packaging

“Excellent fast delivery, but no marker in the package?”

Helpful Report

Hello Tom, Thank you for taking the time to leave us a review, we are pleased to hear that you are happy with the services received. Please accept my sincere apologies for the missing marker pen. Upon looking into this further, I am pleased to see that a member of our team has been in touch to resolve the issue. We do hope to accommodate you and your business again in the near future to earn your five stars. Best Regards - Schott Packaging

“We still not getting our last order from you due to your courier (Yodel) who is coming after office hour.”

Helpful Report

Hi Clare, Thank you for taking the time to leave us a review. We’re saddened to hear your delivery arrived later than expected from our third party courier, however we’re pleased to see that your next day delivery charge has been refunded for the delay that happened on this occasion. We do hope to accommodate you and your business again in the near future to earn your five stars. Best Regards - Schott Packaging

“Delivery was quick and professional but the tape does not stick to the boxes so sad Otherwise boxes are great”

Helpful Report

(Schott Packaging) -

Hi Louise, we are very sorry to hear that you were not entirely satisfied with your order on this occasion, we always aspire to offer high-quality products, so are saddened to hear that this item did not meet the high standard we expect. Kind Regards - Schott Packaging

“Lovely sturdy boxes and strong tape. Dispatched quickly. Would recommend company and product.”

Helpful Report

(Schott Packaging) -

Hi there, thank you for your fantastic review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. - Schott Packaging

“Prompt delivery for which I am grateful! Only qibble is that a huge box was dumped on my doorstep (the delivery person didnt bother to wait for me to open the door) which left it exposed to thieves... Also all 100 tiny Bubble Pouches were dumped in the same box as the other stuff so it took a while to count and sort. Suggest tying up each product so theyre separated. Other than that v happy. The ColomPac 020.01 Book Wrap Boxes are a revelation! Thanks.”

Helpful Report

(Schott Packaging) -

Hi there, thank you for your custom and for taking the time to write us such a great review. We've passed on your comments to the third-party courier and our warehouse team to address your concerns, thanks for raising them! - Schott Packaging

“Item as described. Promptly delivered”

Helpful Report

“The cardboard boxes we ordered arrived well packaged and on time. The quality of the cardboard is not the same as ones I have used before bearing “DW” ; it’s thinner and lighter!”

Helpful Report

Hi Kash, thank you for your custom and for taking the time to write us such a great review. Our Double Wall boxes are 125K/T, BC Flute which is generally considered standard or above standard grade. If you have any concerns, please feel free to reach out to us directly and we can assist further! - Schott Packaging

“Quick delivery , good price . Could do with a bit more protection as first 2m were filled with scuffs and holes but as using as liner in garden not a problem.”

Helpful Report

Hi Paula, thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. - Schott Packaging

“Goods sent quickly and arrived in good time. Havnt used boxes yet. Like the corrugated paper packaging rather than plastic bubble wrap.”

Helpful Report

Hi Hilary, thank you for your fantastic review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. - Schott Packaging

“Nice strong boxes, very well packed and delivered in a timely manner with great comms. Reason for loss of a star: I ordered these specifically to package my 12-inch vinyl collection for storage, and the boxes are not quite large enough, and get 'stretched' by the records, which puts strain on the closure and then the packaging tape. My problem, but worth knowing if you're thinking of using these boxes (12x12x12) for the same purpose. You'll need a lot of tape. Sorry.”

Helpful Report

Hi Brian, thank you for your custom and for taking the time to write us such a great review. With regard to the size of your boxes, we'd recommend Double Wall 14x14x14" boxes for vinyl records, as the record sleeves can make vinyl's larger than 12" and therefore too tight for the boxes. Our team are on-hand to assist with sizing queries, should you have them before purchasing. :-) - Schott Packaging

“Goood quick service as always. Shame the price has jumped considerably in just two months”

Helpful Report

Hi Mark, thank you for your custom and for taking the time to write us such a great review. We have sent you an email separately to discuss our new pricing structure and how you can order more optimally & save money on your next order. :) - Schott Packaging

“The boxes were reasonably priced, easy to order, arrived on time, and were just what I needed. They were a recommendation from a friend that proved to be spot on. I can't remember how long they took to arrive, it was only a matter of days, but they did arrive on the day that was stipulated.”

Helpful Report

Schott Packaging is rated 4.7 based on 1,900 reviews