Schott Packaging Reviews

Name: Schott Packaging
Address: Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road, Darlington
Rating: 4.69

4.7 Rating 1,907 Reviews

93 %

of reviewers recommend Schott Packaging

4.7

Based on 1,907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone

About Schott Packaging:

We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.

Visit Website

Phone:

01325 464769

Email:

info@schottpackaging.co.uk

Location:

Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road
Darlington
DL1 1RW

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Schott Packaging 5 star review on 16th September 2021

James Gilbertson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent prompt delivery and well packaged. Good amount of boxes for the price. Only small thing possibly could be more generous with the bubble wrap.”

Helpful Report

“Would have been 5 stars. 2nd time I have ordered and 1st order was excellent, on time and great product. This time seems to have been strange goings on with delivery - order appeared split and got some one day but not all. Final BT’s came following day. Thought I had confusing email updates as did not expect split delivery but the company dealt with my enquiry really quickly. Overall things not completely smooth but dealt with well. Would use again.”

Helpful Report

Hi there, Thank you for your review. We are very sorry to hear that you received a split delivery but are pleased to hear a member of our team resolved your issue. We hope the products are being put to good use and look forward to working with you again in the future. Kind Regards - Schott Packaging

“Really pleased with the package deal I got (1 bed flat set) however the packing tape isn’t strong at all!”

Helpful Report

Hi Katherine, thank you for your review, we are pleased to hear that you are happy with the boxes received. A member of our team has contacted you regarding the tape received, we would love to get this resolved for you. Kind Regards - Schott Packaging

“Ordered the 2-bedroom house pack - good range of box sizes and sturdy. Online ordering and delivery time very efficient. The only reason I have not given five stars is that I live in a second floor apartment and the delivery man informed me he had arrived but then left the three packages in the lobby without telling me. Each package was too heavy for me to carry; I had to ask building maintenance to help me.”

Helpful Report

Hi Michel, we are pleased to hear that you are happy with the products received and hope they are being put to good use. We are sorry to hear that you had some delivery issues, please get in touch if you order again and we will provide delivery instructions to ensure there are no future issues. Apologies for any inconvenience caused - Schott Packaging

“Came very quickly and good quality”

Helpful Report

Hi Emma, Thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“Very happy with my purchase, all good quality. I needed much more bubble wrap though. The parcels arrived promptly although on two separate days.”

Helpful Report

Hi Susan, Thank you for your fantastic review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging

“Good material quick delivery will buy again”

Helpful Report

Hi Haider, Thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“The bubble wrap was great value and the tape gun worked well. It took a few more days than I’d thought to come. I was itching to start packing so a quicker delivery time would have made it an excellent!”

Helpful Report

Hi Agnes, Thank you for your review, we are pleased to hear that you are happy with the products received and are very sorry to hear about the delivery delay. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging

“I made a multi product purchase however, one item was not delivered. On contacting the company the non delivered item was delivered without delay. The customer handling was excellent . I remain future customer.”

Helpful Report

Hi Mark, Thank you for your fantastic review, we are pleased to hear that you are happy with the customer service received on this occasion and that we managed to resolve your issue. We appreciate your custom and look forward to working with you again in the future. Kind Regards - Schott Packaging

“Quick delivery. The quality of the boxes are not the best, but will do.”

Helpful Report

Hi Abigail, Thank you for your custom and for taking the time to write us a review. We are very sorry to hear that you are unhappy with the quality of boxes received, please do contact us on info@schottpackaging.co.uk and a member of our team will be happy to resolve this for you. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“Seam like strong boxes and good tape only just started packing Just wish there were a few tea chest type boxes in the set sometimes 18in isn't quite big enough with kids stuff”

Helpful Report

Hi Carrieann, Thank you for your 5* review. Your custom is very much valued and appreciated and we are pleased to hear that you are happy with the goods and services received on this occasion. We have taken on board your feedback and will look into improving these packs where possible. We hope to work with you again in the future. Kind Regards - Schott Packaging

“Did not receive confirmation email. Called company very polite.”

Helpful Report

Hi Aradoyin, Thank you for your review. We are pleased we managed to resolve your issue on this occasion and that you are happy with the customer service received. We hope to work with you again in the future. Kind Regards - Schott Packaging

“delivered on time ...”

Helpful Report

Hi Kul, Thank you for your custom and for taking the time to write us a review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“Very good product and delivery but too many emails asking to help improve your customer satisfaction by writing a short review. So only 4 stars not 5”

Helpful Report

“Good sturdy boxes. I brought a moving pack but found it lacking in bubble wrap about enough to do 2x boxes out of the 40 purchased. Also shipping was a bit of a shock but delivery was extremely prompt”

Helpful Report

Hi Diane, we are pleased to hear that you are happy with the products received and prompt delivery. We have pulled up your order details and are having trouble seeing any shipping problems. Please email info@schottpackaging.co.uk and a member of our team will be happy to rectify your bubble wrap issue and look into the shipping problems. Kind Regards - Schott Packaging

“Very happy with product and delivery frame but was unaware it had shipped, no advance notice. Was out when delivered and just left in the front of my house, luckily I wasn’t out for long. But overall satisfied.”

Helpful Report

Hi Cheryl, Thank you for your review, we are pleased to hear that you are happy with the products received but are sorry that these were not left in a safe place and that you were not updated regarding delivery. I will have our development team look into this and will raise the delivery issue with the courier. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging

“Arrived promptly. Boxes are good quality, nice and strong. Tape isn't as strong as I'd like, but a nice extra”

Helpful Report

Hi there, Thank you for your 4 star review. We are pleased to hear that you are happy with the products and services received. We are very sorry that the tape is not strong enough, this does not sound like our usual packing tape quality so please feel free to email info@schottpackaging.co.uk and we would be happy to get this resolved for you. Kind Regards, Schott Packaging

“Parcel arrived promptly. Have not used it yet”

Helpful Report

“I was impressed by the product and service”

Helpful Report

“Delivery was on time, products good, only complaint price increase since last order a month or so ago but I suppose that is Corona and Brexit for you.........”

Helpful Report

Schott Packaging is rated 4.7 based on 1,907 reviews