Schott Packaging Reviews

Name: Schott Packaging
Address: Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road, Darlington
Rating: 4.67

4.7 Rating 1,610 Reviews

92 %

of reviewers recommend Schott Packaging

4.7

Based on 1,610 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Schott Packaging:

We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.

Visit Website

Phone:

01325 464769

Email:

info@schottpackaging.co.uk

Location:

Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road
Darlington
DL1 1RW

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Schott Packaging 5 star review on 16th September 2021

James Gilbertson

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was exactly what I asked for and delivered quicker than expected”

Helpful Report

Hi Ryan, thank you for your fantastic review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging

“Just the job thanks”

Helpful Report

Hi Shirl, Thank you for your custom and for taking the time to write us a review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“Absolutely shocking service. In essence, I never received my goods! The courier dropped at the wrong property,I was told to ask neighbours if they had received by mistake(they hadn't) and that was it, phone always busy and they didn't respond to my emails after that. Don't use them.”

Helpful Report

“Delivery was appallingly bad. Instead of receiving all of my goods in one drop, they were delivered over three days by three different drivers, and the third delivery was damaged. I telephoned Schott to complain, but they really did not care. I will never buy from them again.”

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“The banding straps too tight had damaged everyone of 10 boxes and therefore some of the envelopes inside each Some boxes damaged more than others Emailed, sent pictures and Josh initially replied However, no replies to subsequent emails and making claim through PayPal. Won’t use again”

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“My package took a long time to arrive and when it eventually did the packaging was ripped open and i did not receive my tape, pen or bubble wrap.”

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“Price and product was good. The customer service was terrible. I ordered my boxes and heard nothing for 2 weeks and went to cancel the order and only then did I finally receive the dispatch email. Even tried to ring to cancel and the phone just rings and rings with no answer. Would not recommend at all”

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“Terrible service. Next day delivery guaranteed didn't arrive for 2 weeks. Order incomplete at that. Never answer phones. Will not use again.”

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“Not received order. Called and spoke to someone who said the order would be posted. Subsequently no answer to calls and no response to emails and messages. Few weeks in so have cancelled order through my credit card company.”

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“We have a mail order company and as a result get through a lot of bags. We saw that schott packaging were very competitively priced so decided to try them and test their mail bags. The mailbags were delivered within the promised time (I understand the delays caused by COVID19). However the quality of the bags is inferior to the other companies I have used in the past. They have a tough texture and break much more easily and as a result it will be difficult to order again. We order over 500,000 bags a year and it's a shame because the price was right.”

Helpful Report

Schott Packaging is rated 4.7 based on 1,610 reviews