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Schott Packaging Reviews

4.7 Rating 1,618 Reviews

92 %

of reviewers recommend Schott Packaging

Company Reviews

Product Reviews

4.7

Based on 1,618 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Schott Packaging:

We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.

Visit Website

Phone:

01325 464769

Email:

info@schottpackaging.co.uk

Location:

Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road
Darlington
DL1 1RW

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Schott Packaging 5 star review on 16th September 2021

James Gilbertson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst packing tape I've ever purchased,not as described,very very thin and doesn't stick.”

Hi Andy, we are very sorry to hear that you were not entirely satisfied with your order on this occasion, we always aspire to offer high-quality products, so are saddened to hear that this item did not meet the high standard we expect. A member of our team has been in touch separately to resolve the issue for you. Kind Regards - Schott Packaging

“Only sent half the order and keep replying to emails with "sorry to hear you only received half your order" but nothing resolved”

“The tape was of a low quality we couldn’t use it”

Hi there, we are very sorry to hear that you were not entirely satisfied with your order on this occasion, we always aspire to offer high-quality products, so are saddened to hear that this item did not meet the high standard we expect. A member of our team has been in touch separately to resolve the issue for you. Kind Regards - Schott Packaging

“One package out of two failed to arrive. Rescheduled delivery request didn’t take place when asked for either. Packaging quality OK but there are other suppliers you can choose from with better quality bubble wrap. Not too sure if it is Schott Packaging who has the problem with deliveries or their contracted courier/delivery company DX? Either way the customer delivery aspects of their brand and product offering needs reviewing to ensure deliveries take place according to their e mail messages and on line website communication.”

Hello Christopher, Thank you for your review. We are sorry you feel you have received a negative experience on this occasion. Upon looking into this further, I’m pleased to see that we’ve now resolved your issue. We hope you have a lovely weekend and would love the opportunity to build upon your star rating in the future. Schott Packaging

“Had 2 orders now - both times the boxes have arrived open with the order spilling out!”

Hi Ian, We are very sorry to hear that you were not entirely satisfied with the delivery experience on this occasion. We appreciate your feedback, and this has been raised with our third-party courier regarding the handling of goods in their network. A member of our team has been in touch separately to resolve the issue for you. Kind Regards - Schott Packaging

“Ordered 9 boxs of 500mm x 50m once arrived the driver dropes it to the front door which was helpful as previously no driver did i had ro collect myself but once inside the house saw at night a few cockroaches coming out of the box will never use this company again”

Hi there, Thank you for your review, I8 am very pleased to hear that you were happy with the delivery via the courier however we are saddened to hear the comments regarding the items. A member of the team has sent along an email regarding this. We look forward to hearing back from you soon. :) Best Regards Schott Packaging

“Delivery expected Monday, 30th May. The seller explained the order was dispatched to the incorrect delivery address. Promised a new order would be dispatched & delivered to the correct address on Tuesday, 31st May. However, the order did not arrive. As a result, paid for items received no goods. Opened a PayPal case, awaiting the sellers response. Poor service. Would not recommend!”

Hi Scott Thank you for your review. On looking at your tracking information, the items were sent to the delivery address selected on checkout. Unfortunately, we are unable to locate any correspondence from yourself regarding the order, so have reached out to you to rectify the situation. Kind Regards Schott Packaging

“I still have nt received my order been waiting weeks it a joke I phoned up the person said he will sort it an get back to me that was weeks ago”

Hi there, We are very sorry that you have had such a negative delivery experience on this occasion. I note that a member of our team reached out to you for more information so a complaint can be raised with the courier, this should help us to mitigate any future delivery issues and so that we can come to a suitable resolution for you. Kind Regards - Schott Packaging

“I ordered 2000 document wallets for next day delivery. goods arrived 7 days later. no offer of refund for any incomvenience”

Hi Lauren, We are very sorry that you have had such a negative delivery experience on this occasion. I note that a member of our team reached out to you for more information so a complaint can be raised with the courier, this should help us to mitigate any future delivery issues. We hope you are happy with the products now they have been received and hope this has not deterred you from using us in the future. Kind Regards - Schott Packaging

“We. Ordered some bubble wrap as we were moving house. The first lot we ordered was good and was delivered promptly. As we had run out and needed more we ordered some more. However the second lot was awful. Poor quality not robust enough for the job. Very disappointed.”

Hi there, we are very sorry to hear that you were not entirely satisfied with your order on this occasion, we always aspire to offer high-quality products, so are saddened to hear that this item did not meet the high standard we expect. A member of our team has been in touch separately to resolve the issue for you. Kind Regards - Schott Packaging

“Bubblewrap order was processed but no goods received. On that basis I can't really report a positive experience!”

Hi Julian, thank you for your review. I am sorry to hear that your item didn't arrive as expected. I have looked into this for you and can see that a full refund was processed as soon as we were made aware of the non-delivery. We are always striving to improve our services and can only apologise for the carrier issues encountered on this order. Best Wishes, Schott Packaging

“the product is ok, even the delivery, but they were too much keep sending a review email, every bloody day, It is rediculous”

Hi Simon, I am pleased to hear you are happy with our products and services. Sorry to hear you aren't happy with the review emails sent. A member of our team has been in touch with you to discuss further. Best Wishes - Schott Packaging

“No despatch advice from Schott or delivery notice from Yodel. This is the second time my orders have been delivered to the wrong address by Yodel. No attempt to contact me or note left to tell me where the goods have been left. It was only when I contacted Schott, that they told me it had been delivered.”

Hi Andrew, We are very sorry that you have had such a negative delivery experience on this occasion. I note that a member of our team reached out to your for more information so a complaint can be raised with the courier, this should help us to mitigate any future delivery issues. We hope you are happy with the products now they have been received and hope this has not deterred you from using us in the future. Kind Regards - Schott Packaging

“My delivery was supposed to be next day which I paid for and it has not arrived and it’s now 21.49pm Poor service when you are trying to pack up a house! I was relying on the deliver to to be on time, very disappointed”

Hi there, We are very sorry to hear that this has been the case, unfortunately following the bank holiday there has been some service disruption across depots. Please contact info@schottpackaging.co.uk and a member of our team will be happy to help resolve this. Apologies for any inconvenience caused. Kindest Regards - Schott Packaging

“First time customer. Needed 5 strong boxes in a hurry - you only sent 4 ! While I was refunded for the missing box I think such a simple mistake is completely avoidable.”

“Last 2 orders were a disaster! 1st order had lots of damaged boxes 2nd order was delivered to the wrong place and left sitting outside in heavy rain for 1 day and then, again boxes were damaged. The company they use for delivering has changed and now not so good and they don't communicate with the person who is waiting for the order and then you get the situation of it being dumbed at the wrong place. We have now taken our business else where”

“I would rate you as zero if I could, we ordered and paid for items on 06/01/21 and have not received them, I would like a full refund as we no longer require the items.”

“I have still not received my goods and had no confirmation to say they have been dispatched but have been advised they have been delivered, so currently trying to locate them and waiting for your team to get back to me, so at the moment I am not happy.”

“I ordered boxes and tape for a house move on Sunday evening. Yodel made one attempt to deliver when I was not home on Tuesday afternoon and left a note saying it will be delivered the next day. I waited in on Wednesday and no delivery. I called on Thursday morning and was told the package was on the lorry and will be delivered that day. I waited in all day, no delivery. I called again Thursday evening and Friday morning and was assured that the package will be delivered. I cancelled an appointment on Friday so as not to miss the delivery but nothing! On Saturday I was forced to buy boxes from Argos and pack through the night. I never received my order although I paid for it. I would like my money refunded. Please let me know where to send my bank details for the refund. I will never order anything from your firm again and will not buy anything from a firm that uses Yodel for their deliveries.”

“We ordered on the Thurs next day delivery expecting it to arrive Mon at the latest. No delivery Monday so called and were promised a call back the next dat by 10am, no call so managed to get through about 12:30. It was acknowledged that we spoke but no apology for not returning the call. We’re promised it would be resent that day but no tracking number arrived. Called to be told it hadn’t be resent because they had forgotten about it. Were told we would receive refund a refund for the delivery charges (still to recieve) and that it would be dispatched the next day to arrive Thursday. It’s now Friday and STILL no packaging has arrived. Lost all faith and will be calling for a FULL refund.”

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Schott Packaging is rated 4.7 based on 1,618 reviews