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Schott Packaging Reviews

4.7 Rating 1,621 Reviews

92 %

of reviewers recommend Schott Packaging

Company Reviews

Product Reviews

4.7

Based on 1,621 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Schott Packaging:

We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.

Visit Website

Phone:

01325 464769

Email:

info@schottpackaging.co.uk

Location:

Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road
Darlington
DL1 1RW

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Schott Packaging 5 star review on 16th September 2021

James Gilbertson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a 'home move' pack and all arrived very promptly (there was a small problem with one package, but an e-mail to Scott got a very quick response, and all was resolved). The double-walled boxes are very good, the bubble-wrap is good, the pens are fine. One small niggle. The sticky tape isn't very. It's reluctant to stick to the cardboard of the boxes, and even un-peels from itself in a couple of days. I ended up buying an extra few reels from a local shop.”

Hi there, Thank you for taking the time to leave us a great review, I am pleased to hear that we were able to help solve your query and I am very happy to hear that you are pleased with the Cardboard Boxes and Bubble Wrap. I have passed over the information regarding the tape to our Quality Control team, please accept my apologies for this. We look forward to working with you again in the future. I hope you have a great weekend. :) Best Regards - Schott Packaging

“Great product, great prices, just the packaging my items were delivered in were flimsy and had partially opened in transit, all items ordered arrived, otherwise no issues”

Hi there, thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“Good service and prompt delivery”

Hi there, thank you for your fantastic review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging

“Quick delivery. Used this company twice now”

Hi there, Thank you for taking the time to leave us a review. We are happy to hear you had a positive experience buying with us and we can't wait to work with you again soon! :) Kind Regards Schott Packaging

“It was delivered on time a d as they said it would be”

Hi there, Thank you for taking the time to leave us a great review. I am very pleased to hear that you are happy with the service you reveived. We hope that the goods received are being put to good use and we look forward to working with you again in the future. :) Best Regards - Schott Packaging

“Good communication from supplier along with quick delivery. Very good selection of products in various quantities too suit your needs.”

Hi there, thank you for your feedback. We are very pleased to hear that you are happy with the goods and service you received. We hope the goods received are being put to good use and we look forward to working with you again in the future. :) Best Regards - Schott Packaging

“Great boxes but the tape in the combo packs is a bit naff, and not enough. 2-3 bedroom box combo set for a 1.5 bed ground floor maisonette and had to buy 10 more big boxes”

Hi Stuart, Thank you for taking the time to leave us a review. We're very sorry to hear that you weren't entirely satisfied with the products received. We pride ourselves on competitive prices and our products, always supplying items which are industry-standard or above, so we are saddened to hear your comments. A member of our team will be in touch shortly to discuss this further. Best Wishes Schott Packaging

“Would have been 5 stars but the delivery by Yodel was 4 days late, I was away when it did come and they left my package outside on a public footpath in the rain, where it stayed for two days. Amazingly, no one took the package, but that’s more luck than judgement. Boxes were fine overall, except one which had obviously been kicked around the back of a van. so no issue with Schott’s exactly, but they use Yodel so I suggest they re-think that relationship, as I don’t want to repeat an order knowing the same thing could happen again.”

Hi Chris, thank you for writing a review! We're so sorry to hear that your items were not delivered to a safe place. We use Yodel and DPD for our deliveries, both of which have a leave-safe option, but this certainly isn't a public footpath. Your issue has been raised to the relevant departments to address with Yodel, and a member of our team has been in touch regarding the damaged box. Kind Regards - Schott Packaging

“Good prices, quick delivery and good quality”

Hi there, thank you for your fantastic review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging

“I received my case of type in good time but was actually disappointed with the quality, I had ordered the Lownoise celofix tape that I always use but my usual supplier has stopped selling it, it is extremely sticky and strong with a practically silent pull, it is extremely annoying when tape keeps making that horrible squealing sound, I have used tapes that have been absolutely silent but extremely difficult to pull off the roll, until I found celofix, it is easy to come off the roll with virtually no noise, The tape I purchased from you has no branding on it so I can only assume it is a cheaper version of a Lownoise type but unfortunately it still makes quite a noise, I had already bought from another seller and had to send the box back, believe it or not was 3M low noise, The photo below is of a roll of my original celifix tape”

Hi Martin Thanks for your review! We typically stock the Cellofix brand, but sadly we've been unable to source Cellofix recently (as a result of Brexit & Covid combined!) so we've had to source our Low Noise Packing Tape from elsewhere. For reference; any temporary changes are always listed in the products description on our website. :) A member of our team has been in touch separately to discuss the matter further with you. Best Wishes Schott Packaging

“Delivery company threw package around causing damage. Need to think how the delivery company reflects on you”

Hi there, thank you for your custom and for taking the time to write us a review. We are very sorry to hear that you experienced some delivery issues, your comments have been passed to the relevant departments to address. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“Nice strong boxes but would be nice if they had cut outs in the side for lifting and moving”

Hi there, thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use - we've passed your comments on to the relevant departments. We look forward to working with you again in the future. Best Wishes - Schott Packaging

“Excellent service... goods arrived next day (Saturday!). Only downfall was not their fault but Yodel's... delivered to neighbour for no reason.”

Hi there, Thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“All good and helpful communication with Hayley. Mike Daly”

Hi Mike Thank you for your review! We're pleased that you were happy with the level of service received and hope to work with you again in the future. Best Wishes - Schott Packaging

“Price was good. Delivery was very good with no delay. Product is perfect for home removal packaging.”

Hi there, Thank you for your custom and for taking the time to write us a review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“Package arrived on time and in good condition”

Hi there, Thank you for your custom and for taking the time to write us a review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“Received order quickly one item short refunded no quibble lost in transit”

Hi William, Thank you for your custom and for taking the time to write us a review. We hope the goods received are being put to good use and are pleased to hear that our team managed to resolve your issue. We look forward to working with you again in the future. Best Wishes - Schott Packaging

“Wick delivery. Good quality except one box was malformed hence 4 stars.”

Hi Steve, Thank you for your review! We are very sorry to hear that an item arrived damaged, a member of our team has contacted you to help determine the cause of this issue and to get this resolved for you. We hope the products received are being put to good use. Kind Regards - Schott Packaging

“Quick easy delivery. It didnt arrive next day but I ordered on Saturday and received on tuesday. Would recommend and use again.”

Hi Vanessa, Thank you for your review! Unfortunately we do only dispatch orders Monday - Friday so orders placed over the weekend are dispatched the following Monday. We are pleased to hear that the goods still arrived in good time and we look forward to working with you again. Best Wishes - Schott Packaging

“Not bad at all. Reasonably priced with great service. Will use again.”

Hi Danny, Thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

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Schott Packaging is rated 4.7 based on 1,621 reviews