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Schott Packaging Reviews

4.7 Rating 1,621 Reviews

92 %

of reviewers recommend Schott Packaging

Company Reviews

Product Reviews

4.7

Based on 1,621 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Schott Packaging:

We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.

Visit Website

Phone:

01325 464769

Email:

info@schottpackaging.co.uk

Location:

Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road
Darlington
DL1 1RW

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Schott Packaging 5 star review on 16th September 2021

James Gilbertson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The boxes were delivered in a few days and were as we expected. The sizes of boxes work well however I would recommend purchasing a couple of larger boxes for light items such as bedding. Overall I would recommend.”

Hi Craig, Thank you for your review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging

“Fast delivery and cost effective - obviously not very thick but works well for packaging smaller items when moving (wouldnt recomment for covering delicate pieces of furniture but for more robust pieces a couple of layers works just fine).”

Hi Jazz, Thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“I ordered the standard pack for a three bedroom house, which arrived very quickly and met my needs overall, though I had to buy additional bubble wrap after having packed just eight of the small size boxes and some of the boxes had holes in them. It looked like they had been damaged during transport (see photo), but they were still usable. Some wrapping film would have been a useful addition for items unsuited to being packed in boxes.”

“Boxes arrived very quickly, 2 days after I placed the order online which was good. Boxes were sturdy and in good condition. We ordered one of the kits so bubble wrap, marker pen and packing tape was included. Only issue was that the packing tape appeared to be regular cello tape which is no use for packing - it would peel back leaving the box compromised and ready to collapse. We tried to persevere by layering and using cross shapes etc but the tape was just not good enough so we ended buying our own proper packing tape from Tesco. Other than that we were happy with the our purchase.”

Hi there, Thank you for taking the time to write us such a great review. We are very sorry to hear that you are unhappy with the tape received. Unfortunately we are unable to find your order details but if you could please contact info@schottpackaging.co.uk a member of our team would be happy to get this resolved for you. Please accept our apologies for any inconvenience caused. Kind Regards - Schott Packaging

“Excellent prompt delivery and well packaged. Good amount of boxes for the price. Only small thing possibly could be more generous with the bubble wrap.”

“Would have been 5 stars. 2nd time I have ordered and 1st order was excellent, on time and great product. This time seems to have been strange goings on with delivery - order appeared split and got some one day but not all. Final BT’s came following day. Thought I had confusing email updates as did not expect split delivery but the company dealt with my enquiry really quickly. Overall things not completely smooth but dealt with well. Would use again.”

Hi there, Thank you for your review. We are very sorry to hear that you received a split delivery but are pleased to hear a member of our team resolved your issue. We hope the products are being put to good use and look forward to working with you again in the future. Kind Regards - Schott Packaging

“Really pleased with the package deal I got (1 bed flat set) however the packing tape isn’t strong at all!”

Hi Katherine, thank you for your review, we are pleased to hear that you are happy with the boxes received. A member of our team has contacted you regarding the tape received, we would love to get this resolved for you. Kind Regards - Schott Packaging

“Ordered the 2-bedroom house pack - good range of box sizes and sturdy. Online ordering and delivery time very efficient. The only reason I have not given five stars is that I live in a second floor apartment and the delivery man informed me he had arrived but then left the three packages in the lobby without telling me. Each package was too heavy for me to carry; I had to ask building maintenance to help me.”

Hi Michel, we are pleased to hear that you are happy with the products received and hope they are being put to good use. We are sorry to hear that you had some delivery issues, please get in touch if you order again and we will provide delivery instructions to ensure there are no future issues. Apologies for any inconvenience caused - Schott Packaging

“Came very quickly and good quality”

Hi Emma, Thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“Very happy with my purchase, all good quality. I needed much more bubble wrap though. The parcels arrived promptly although on two separate days.”

Hi Susan, Thank you for your fantastic review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging

“Good material quick delivery will buy again”

Hi Haider, Thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“The bubble wrap was great value and the tape gun worked well. It took a few more days than I’d thought to come. I was itching to start packing so a quicker delivery time would have made it an excellent!”

Hi Agnes, Thank you for your review, we are pleased to hear that you are happy with the products received and are very sorry to hear about the delivery delay. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging

“I made a multi product purchase however, one item was not delivered. On contacting the company the non delivered item was delivered without delay. The customer handling was excellent . I remain future customer.”

Hi Mark, Thank you for your fantastic review, we are pleased to hear that you are happy with the customer service received on this occasion and that we managed to resolve your issue. We appreciate your custom and look forward to working with you again in the future. Kind Regards - Schott Packaging

“Quick delivery. The quality of the boxes are not the best, but will do.”

Hi Abigail, Thank you for your custom and for taking the time to write us a review. We are very sorry to hear that you are unhappy with the quality of boxes received, please do contact us on info@schottpackaging.co.uk and a member of our team will be happy to resolve this for you. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“Seam like strong boxes and good tape only just started packing Just wish there were a few tea chest type boxes in the set sometimes 18in isn't quite big enough with kids stuff”

Hi Carrieann, Thank you for your 5* review. Your custom is very much valued and appreciated and we are pleased to hear that you are happy with the goods and services received on this occasion. We have taken on board your feedback and will look into improving these packs where possible. We hope to work with you again in the future. Kind Regards - Schott Packaging

“Did not receive confirmation email. Called company very polite.”

Hi Aradoyin, Thank you for your review. We are pleased we managed to resolve your issue on this occasion and that you are happy with the customer service received. We hope to work with you again in the future. Kind Regards - Schott Packaging

“delivered on time ...”

Hi Kul, Thank you for your custom and for taking the time to write us a review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“Very good product and delivery but too many emails asking to help improve your customer satisfaction by writing a short review. So only 4 stars not 5”

“Good sturdy boxes. I brought a moving pack but found it lacking in bubble wrap about enough to do 2x boxes out of the 40 purchased. Also shipping was a bit of a shock but delivery was extremely prompt”

Hi Diane, we are pleased to hear that you are happy with the products received and prompt delivery. We have pulled up your order details and are having trouble seeing any shipping problems. Please email info@schottpackaging.co.uk and a member of our team will be happy to rectify your bubble wrap issue and look into the shipping problems. Kind Regards - Schott Packaging

“Very happy with product and delivery frame but was unaware it had shipped, no advance notice. Was out when delivered and just left in the front of my house, luckily I wasn’t out for long. But overall satisfied.”

Hi Cheryl, Thank you for your review, we are pleased to hear that you are happy with the products received but are sorry that these were not left in a safe place and that you were not updated regarding delivery. I will have our development team look into this and will raise the delivery issue with the courier. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging

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Schott Packaging is rated 4.7 based on 1,621 reviews