Schott Packaging Reviews

Name: Schott Packaging
Address: Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road, Darlington
Rating: 4.69

4.7 Rating 1,860 Reviews

93 %

of reviewers recommend Schott Packaging

4.7

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Schott Packaging:

We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.

Visit Website

Phone:

01325 464769

Email:

info@schottpackaging.co.uk

Location:

Schott Packaging Ltd, Unit 29 Lingfield Point, McMullen Road
Darlington
DL1 1RW

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Schott Packaging 5 star review on 16th September 2021

James Gilbertson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices, quick delivery and good quality”

Helpful Report

Hi there, thank you for your fantastic review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging

“I received my case of type in good time but was actually disappointed with the quality, I had ordered the Lownoise celofix tape that I always use but my usual supplier has stopped selling it, it is extremely sticky and strong with a practically silent pull, it is extremely annoying when tape keeps making that horrible squealing sound, I have used tapes that have been absolutely silent but extremely difficult to pull off the roll, until I found celofix, it is easy to come off the roll with virtually no noise, The tape I purchased from you has no branding on it so I can only assume it is a cheaper version of a Lownoise type but unfortunately it still makes quite a noise, I had already bought from another seller and had to send the box back, believe it or not was 3M low noise, The photo below is of a roll of my original celifix tape”

Helpful Report

Hi Martin Thanks for your review! We typically stock the Cellofix brand, but sadly we've been unable to source Cellofix recently (as a result of Brexit & Covid combined!) so we've had to source our Low Noise Packing Tape from elsewhere. For reference; any temporary changes are always listed in the products description on our website. :) A member of our team has been in touch separately to discuss the matter further with you. Best Wishes Schott Packaging

“Delivery company threw package around causing damage. Need to think how the delivery company reflects on you”

Helpful Report

Hi there, thank you for your custom and for taking the time to write us a review. We are very sorry to hear that you experienced some delivery issues, your comments have been passed to the relevant departments to address. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“Nice strong boxes but would be nice if they had cut outs in the side for lifting and moving”

Helpful Report

Hi there, thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use - we've passed your comments on to the relevant departments. We look forward to working with you again in the future. Best Wishes - Schott Packaging

“Excellent service... goods arrived next day (Saturday!). Only downfall was not their fault but Yodel's... delivered to neighbour for no reason.”

Helpful Report

Hi there, Thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“All good and helpful communication with Hayley. Mike Daly”

Helpful Report

Hi Mike Thank you for your review! We're pleased that you were happy with the level of service received and hope to work with you again in the future. Best Wishes - Schott Packaging

“Price was good. Delivery was very good with no delay. Product is perfect for home removal packaging.”

Helpful Report

Hi there, Thank you for your custom and for taking the time to write us a review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“Package arrived on time and in good condition”

Helpful Report

“Received order quickly one item short refunded no quibble lost in transit”

Helpful Report

Hi William, Thank you for your custom and for taking the time to write us a review. We hope the goods received are being put to good use and are pleased to hear that our team managed to resolve your issue. We look forward to working with you again in the future. Best Wishes - Schott Packaging

“Wick delivery. Good quality except one box was malformed hence 4 stars.”

Helpful Report

Hi Steve, Thank you for your review! We are very sorry to hear that an item arrived damaged, a member of our team has contacted you to help determine the cause of this issue and to get this resolved for you. We hope the products received are being put to good use. Kind Regards - Schott Packaging

“Quick easy delivery. It didnt arrive next day but I ordered on Saturday and received on tuesday. Would recommend and use again.”

Helpful Report

Hi Vanessa, Thank you for your review! Unfortunately we do only dispatch orders Monday - Friday so orders placed over the weekend are dispatched the following Monday. We are pleased to hear that the goods still arrived in good time and we look forward to working with you again. Best Wishes - Schott Packaging

“Not bad at all. Reasonably priced with great service. Will use again.”

Helpful Report

Hi Danny, Thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“The boxes were delivered in a few days and were as we expected. The sizes of boxes work well however I would recommend purchasing a couple of larger boxes for light items such as bedding. Overall I would recommend.”

Helpful Report

Hi Craig, Thank you for your review, we are pleased to hear that you are happy with the products and services received. We appreciate your custom and hope to work with you again in the future. Kind Regards - Schott Packaging

“Fast delivery and cost effective - obviously not very thick but works well for packaging smaller items when moving (wouldnt recomment for covering delicate pieces of furniture but for more robust pieces a couple of layers works just fine).”

Helpful Report

Hi Jazz, Thank you for your custom and for taking the time to write us such a great review. We hope the goods received are being put to good use and look forward to working with you again in the future. Best Wishes - Schott Packaging

“I ordered the standard pack for a three bedroom house, which arrived very quickly and met my needs overall, though I had to buy additional bubble wrap after having packed just eight of the small size boxes and some of the boxes had holes in them. It looked like they had been damaged during transport (see photo), but they were still usable. Some wrapping film would have been a useful addition for items unsuited to being packed in boxes.”

Helpful Report

“Boxes arrived very quickly, 2 days after I placed the order online which was good. Boxes were sturdy and in good condition. We ordered one of the kits so bubble wrap, marker pen and packing tape was included. Only issue was that the packing tape appeared to be regular cello tape which is no use for packing - it would peel back leaving the box compromised and ready to collapse. We tried to persevere by layering and using cross shapes etc but the tape was just not good enough so we ended buying our own proper packing tape from Tesco. Other than that we were happy with the our purchase.”

Helpful Report

Hi there, Thank you for taking the time to write us such a great review. We are very sorry to hear that you are unhappy with the tape received. Unfortunately we are unable to find your order details but if you could please contact info@schottpackaging.co.uk a member of our team would be happy to get this resolved for you. Please accept our apologies for any inconvenience caused. Kind Regards - Schott Packaging

“Excellent prompt delivery and well packaged. Good amount of boxes for the price. Only small thing possibly could be more generous with the bubble wrap.”

Helpful Report

“Would have been 5 stars. 2nd time I have ordered and 1st order was excellent, on time and great product. This time seems to have been strange goings on with delivery - order appeared split and got some one day but not all. Final BT’s came following day. Thought I had confusing email updates as did not expect split delivery but the company dealt with my enquiry really quickly. Overall things not completely smooth but dealt with well. Would use again.”

Helpful Report

Hi there, Thank you for your review. We are very sorry to hear that you received a split delivery but are pleased to hear a member of our team resolved your issue. We hope the products are being put to good use and look forward to working with you again in the future. Kind Regards - Schott Packaging

“Really pleased with the package deal I got (1 bed flat set) however the packing tape isn’t strong at all!”

Helpful Report

Hi Katherine, thank you for your review, we are pleased to hear that you are happy with the boxes received. A member of our team has contacted you regarding the tape received, we would love to get this resolved for you. Kind Regards - Schott Packaging

“Ordered the 2-bedroom house pack - good range of box sizes and sturdy. Online ordering and delivery time very efficient. The only reason I have not given five stars is that I live in a second floor apartment and the delivery man informed me he had arrived but then left the three packages in the lobby without telling me. Each package was too heavy for me to carry; I had to ask building maintenance to help me.”

Helpful Report

Hi Michel, we are pleased to hear that you are happy with the products received and hope they are being put to good use. We are sorry to hear that you had some delivery issues, please get in touch if you order again and we will provide delivery instructions to ensure there are no future issues. Apologies for any inconvenience caused - Schott Packaging

Schott Packaging is rated 4.7 based on 1,860 reviews