Scentsational Reviews

Name: Scentsational
Rating: 4.71

4.7 Rating 4,557 Reviews

93 %

of reviewers recommend Scentsational

4.7

Based on 4,557 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Scentsational 1 star review on 7th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Kiepe Fuel clipper that I ordered arrived very quickly. The clipper has proven excellent. Only fault was the packaging was a bit battered upon receipt, the clipper itself was in perfect condition though 👍”

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Posted 4 years ago

“Good service good products great prices 👍”

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Posted 4 years ago

“Excellent service arrived on time.”

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Posted 4 years ago

“No problem at all with your service.The deliveries on the other hand have been a nightmare apart from them the urgent replacement you sent me due to boxes being wet and smashed.Even the last order came with the exterior box all crushed but the interior was fine.Please sort the delivery people out as they are letting companies down badly”

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Posted 4 years ago

“Perfume scent doesn’t seem as strong as I normally buy price very good and delivery excellent”

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Posted 4 years ago

“Good price for scents, only 1 item arrived in the order. Contacted support and this was resolved quickly and i had the other product a few days later. Ok service, need to get all items delivered on time and they would get 5 stars.”

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Posted 4 years ago

“Good price and quick service”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“My item was unfortunately lost by the courier however Scentsational’s customer service was very good and I received a full refund immediately.”

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Posted 4 years ago

“Very fairly priced product and well-packaged. Definitely will use again.”

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Posted 4 years ago

“Package was battered when it arrived- not good when it is a present- however my complaint was dealt with very swiftly by Richard and this has now been resolved very satisfactorily”

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Posted 4 years ago

“Couldn’t find a better service, fast and efficient”

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Posted 4 years ago

“Great. Order turn round was really quick and efficient. I was a bit sceptical about ordering as I had never heard of Scentsational but after eating reviews decided to go ahead. The fragrance I ordered was the cheapest that I could find online.. I will definitely will purchase, again. Well done, Scentsational!”

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Posted 4 years ago

“Very happy with speed of service, it was unfortunately the wrong colour and had to return. Very helpful and prompt response to email .Still awaiting refund”

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Posted 4 years ago

“Could price and arrived on time”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Order was delivered slightly later than anticipated probably due to Covid, other wise all OK”

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Posted 4 years ago

“Very professional”

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Posted 4 years ago

“An item is missing in the package. I contacted you yesterday, but I still have no answer ... Edit : problem solved, thank you !”

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Posted 4 years ago

“Delivered on time and intact”

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Posted 4 years ago

Scentsational is rated 4.7 based on 4,557 reviews