Scandiborn Reviews

Name: Scandiborn
Address: 14-16 Iliffe Avenue, Oadby, Oadby, Leicester, Leicestershire
Rating: 4.76

4.8 Rating 17,599 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 17,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 29th June 2025

893

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m still waiting for my order to arrive, having placed the order 11 days ago. Not great.”

Helpful Report

Posted 3 years ago

“Ordered some Liewood sandals and went for 1.5 sizes larger than needed as other reviews said they came up small. Arrived quickly but were still way too small. Needed them for a specific event but the exchange process took so long that I didn't receive them in time.”

Helpful Report

Posted 3 years ago

“Contacted you 5 days ago regarding damaged goods which were returned to you by delivery company and not had any contact from you. I would like a replacement please . Please can you contact me as a birthday present! Submitted form for returns .”

Helpful Report

Posted 3 years ago

“The toy looks lovely and seems solid, but one corner of the wooden car ramp either came with a fault or was dropped on its edge by the child and has chipped and bent slightly on day one! not impressed by that. The website also offered a discount code, but when applied, this did not work. bit of a scam.”

Helpful Report

Posted 4 years ago

Hi Julia - thank you for your review. We are so sorry to hear this! I've asked a member of the team to reach out so we can get your lovely toy replaced. I've also asked them to double check which code you were trying to use, if your items are eligible we will certainly refund you.

Posted 4 years ago

“Very expensive item sent loose in a paper envelope. I would expect some gift wrapping at the very least for something so overpriced.”

Helpful Report

Posted 4 years ago

Hi Jenny - thank you for your review, we're so sorry to hear your item was packaged poorly! I've asked a member of the team to reach out to you to see how we can resolve this with you & we will certainly pass this feedback onto our warehouse team to make sure this doesn't happen again.

Posted 4 years ago

“Havent recieved my purchase yet. Dfl are absolutely awful as couriers and I’m afraid this has coloured my feelings towards my purchase. Still no further forward with where my purchase is.”

Helpful Report

Posted 4 years ago

Hi Liz - thank you for your review, we are so sorry you've had trouble with DHL. They are usually a very reliable courier so we can only apologise this hasn't been your experience this time. I can see you are already in talks with my colleague about this problem so if you need anything further let us know.

Posted 4 years ago

“I ordered 3 wooden toys for my 1 year old Grandson"s first Birthday. My daughter received the parcel and was very excited as she is a fan of Scandiborn. Sadly, however all 3 items had to be sent back (which cost me £13.00) as when my daughter opened the gifts she found the toys to be MDF not wood. Although described as wood. The wheels were the only small part made of wood. She has never allowed MDF in her house and definitely not near a toy for her children which could be chipped or sucked. Very very disappointed.”

Helpful Report

Posted 4 years ago

Hi Wendy - I can see this has now been resolved for you - if you need anything else please let us know!

Posted 4 years ago

“Liewood sandals arrived broken. The popper isn’t attached to one side of the strap which is frustrating as my daughter really needed them for last weekend”

Helpful Report

Posted 4 years ago

Hi Alice, Thank you for your review - we're so sorry to hear this. I've asked a member of the team to reach out to you so we can get you a replacement sorted.

Posted 4 years ago

“3 balloons had holes and tbh It wasnt a good quality product”

Helpful Report

Posted 4 years ago

Hi Andrea - thank you for your review. I'm so sorry to hear this! I will have asked a member of the team to reach out to you regarding this issue you'd have.

Posted 4 years ago

“Not at all clear how to set up this sandpit. Please assist!”

Helpful Report

Posted 4 years ago

Hi Arthur Thank you for your review - sorry to hear you're having trouble assembling the sandpit! I've asked one of the guys to send you the instructions and a video tutorial over so I do hope that helps.

Posted 4 years ago

“I still have not received my parcel for my daughters birthday tomorrow. Someone will not have a present to open. Royal Mail have said they tried to deliver but I have been home. So I’m very confused. I even placed the order in plenty of time! Not a happy mother”

Helpful Report

Posted 4 years ago

Hi Kaajal, thank you for your review. I'm so sorry to hear Royal Mail have had trouble delivering your parcel. I have asked one of the guys to email you and see if this has now been resolved, as it appears to have been delivered now.

Posted 4 years ago

“I ordered the ‘jenga’ type set for the children to play with but it is so tiny that I have had to donate it to charity shop. As pieces too small for little hands. Very disappointed.”

Helpful Report

Posted 4 years ago

Hi Johanna Thank you for your email - I'm sorry to hear the product was too small to meet your needs. We do offer free exchanges so we'd have been more than happy to arrange this for you. We always try to be as clear as possible with our product descriptions but we understand that sometimes these can easily be missed. I've asked a member of the team to reach out to you to see if there's anything else we can do to help.

Posted 4 years ago

“I ordered a very cute looking towel. Unfortunately the towelling was very thin-not at all what I had expected”

Helpful Report

Posted 4 years ago

Hi Johanna - thank you for your review - I'm so sorry to hear about the quality. I've asked a member of the team to reach out to you and get a replacement from a different brand sorted out for you.

Posted 4 years ago

“As a company, I have always held Scandiborn in high regard but I was very dissapoitned recently with a Little Dutch order of 2 x pacify holders (whales) I appreciate these are not produced by Scandiborn but they were such poor quality for the money I was disappointed you stocked them and can see why you put them on sale.”

Helpful Report

Posted 4 years ago

Hi Kate I'm so sorry to hear this - not the quality we'd expect from our products at all. I've asked a member of the team to reach out to you to get this resolved.

Posted 4 years ago

“The quality of our order was very good but I was disappointed to have to pay P&P; the sizing of the shoe I ordered came up very small and I’m reluctant to pay P&P again to return it!”

Helpful Report

Posted 4 years ago

Hi there Briony! Thanks for your review. We do offer free exchanges for store credit or a different sizes so please feel free to reach out to our customer service team if you need to! Their email is info@scandiborn.co.uk

Posted 4 years ago

“Very expensive”

Helpful Report

Posted 4 years ago

Hi Alison - Thank you for your review. Sorry to hear you feel we're expensive - we always try to keep our prices competitive but at the same time offer premium products! If you need anything like a return please feel free to reach out to us on info@scandiborn.co.uk

Posted 4 years ago

“One of the pockets for the tent sticks to go in is broken, Velcro to put the tent door up missing.”

Helpful Report

Posted 4 years ago

Hi Melissa - we're so sorry to hear this! I've asked a member of the team to reach out to you so we can get a replacement to you.

Posted 4 years ago

“Purchased the Kids Concept Play Tunnel play tunnel. I was expecting the item to be of higher quality than play tunnels sold at much cheaper prices by other retailers, unfortunately that wasn't the case. The tunnel and case were full of holes which were very easy to spot. I can't see how Scandiborn wouldn't have known the product was damaged before sending it to me, I guess they just didn't care and were happy to send out a clearly damaged product. It was a birthday present so I didn't have time to return it and had to give a damaged present instead of turning up with no present. Also, the item was sent in a box that was twice the size needed with about 20m of thick brown wrapping paper (not exaggerating, it stretched the length of my hallway and back several times). A much smaller box could have been used and 2m of wrapping paper, not very environmentally friendly. Also ironic that so much packaging was used to protect a product that was clearly damaged before it was boxed up and posted. Poor all round really. ”

Helpful Report

Posted 4 years ago

Hi Kevin - we're so sorry to hear this! I've asked a member of the team to reach out to you so we can try and fix this for you. We will definitely feed this back to our warehouse team about the excess packaging.

Posted 4 years ago

“Bought a rainbow toy van walker. The walker itself is nice. However the block pieces are made of very soft flakey wood and already show marks of wear, splitting and rough surface.”

Helpful Report

Posted 4 years ago

Hi Milda - we're so sorry to see this! I've asked a member of the team to reach out to you so we can get this fixed.

Posted 4 years ago

“The smallest lunch bag I've ever seen. Suitable for a child only”

Helpful Report

Posted 4 years ago

Hi Mark, we're sorry to hear the lunch box is too small for your intended use. We do try to make our product descriptions as clear as possible on our children's products - please get in touch with us if you'd like to return and we'd be more than happy to help with that.

Posted 4 years ago

Scandiborn is rated 4.8 based on 17,599 reviews