Scandiborn Reviews

Name: Scandiborn
Address: 14-16 Iliffe Avenue, Oadby, Oadby, Leicester, Leicestershire
Rating: 4.76

4.8 Rating 17,627 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 17,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 29th June 2025

893

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im desperately trying to return something and you make it impossible to do so. Im emailed and requested a return but have heard nothing”

Helpful Report

Posted 4 years ago

Hi Stephanie, thank you for your review. I'm sorry to hear you've had trouble with the returns portal. I can see this has now been resolved and you have been refunded - if you need anything else please just email us and let us know.

Posted 4 years ago

“Item arrived damaged. On notifying Scandiborn of the damage I was only offered a replacement, rather than a full refund, as I am entitled to inline with the 2015 Consumer Rights Act. Their phone lines are currently closed and it takes at least 48 hours to get a response via email so it’s been frustratingly slow to get this resolved. Hopefully I will receive a full refund soon.”

Helpful Report

Posted 4 years ago

Hi Gillian, thank you for reaching out to us. We always offer our customers a replacement in the first instance as we know that's the item they wanted originally - I can see from your correspondense with my colleague that you didn't want this and wanted to return for a refund which you have now had. If there is anything else we can help with just let us know.

Posted 4 years ago

“Hi there; I bought a baby girl’s Walker from you last week as a present for my niece’s first birthday. They’ve just opened it and it’s cracked/split! Please can you arrange for a replacement to be sent to the following address? 36 Postern Green Enfield Herts EN2 7DE”

Helpful Report

Posted 4 years ago

Hi Holly - I can see my colleague Chelsea has resolved this for you. If you need anything else please let us know!

Posted 4 years ago

“I am trying to send my products back and only been offered £3 compensation and getting no response to my emails”

Helpful Report

Posted 4 years ago

Hi Jennifer Thank you for your review - we're so sorry to hear this. I've asked a member of the team to reach out again to you so we can resolve this for you.

Posted 4 years ago

“Hi all, Just a warning for everyone that orders, you might never receive your order due to DHL. So, I’d recommend finding similar items on Amazon to ensure they’ll actually be delivered. After being on the phone for hours, they came to the conclusion that they could not help me find my shipment.”

Helpful Report

Posted 4 years ago

Hi there Thank you for your review - we are so sorry to hear you have had a problem with DHL. Courier issues are out of our hands but we'd be more than happy to chase this up with them on your behalf or even resend your order. I've asked a member of the team to reach out to you today to get this resolved.

Posted 4 years ago

“I have emailed about returning a product I ordered and have recieved no reply.”

Helpful Report

Posted 4 years ago

Hi Emma Thank you for your review - so sorry to hear this. I've asked a member of the team to reach out to you about returning your product.

Posted 4 years ago

“This bench is too small. i want to return it and I have messaged Scandiborn, but they havent responded yet.”

Helpful Report

Posted 4 years ago

Hi Gaurav Thank you for your review - I'm afraid I can't see your return registered on our portal so I don't think it's been submitted. I have asked a member of the team to reach out to you about this so we can get this resolved for you ASAP.

Posted 4 years ago

“I ordered this Moses basket and really like it. However, it does not have a sheet that comes with it. There is a sheet in the picture in all the pictures of the item. The size of sheet needed is difficult to find. In addition, neither stand was available. We put asked to be notified when it became available. I have got notified and found it back in stock. I sent an email to customer service and never heard back.”

Helpful Report

Posted 4 years ago

Hi there Laura - sorry to hear this! We always try to make our product descriptions as clear as possible & we're so sorry we're out of stock of the sheet! Please let us know your order number so we can assist you with this at info@scandiborn.co.uk

Posted 4 years ago

“Product is poor - once again the Sebra musical mobile breaks within 10 days - utterly pointless. The chameleon was the worst - even when it worked it only ran for about 15 seconds because the tail is about 10 cm long! Looks lovely - expensive waste of money and poor quality”

Helpful Report

Posted 4 years ago

“Really poor returns policy rules and a difficult to use online return form has put me off shopping with you again.”

Helpful Report

Posted 4 years ago

Hi Anna - we're sorry to hear you're having trouble with the returns portal. I've asked a member of the team to reach out to you. We always value customer feedback so if there's something on the portal that isn't working we'd be happy to feed this back to the website team and try and get it fixed.

Posted 4 years ago

“Ordered the mini shelf in white spec listed was 45cm actual shelf is 40cm”

Helpful Report

Posted 4 years ago

Hi there - we're so sorry to hear the product specification on the website was incorrect. I've asked a member of the team to reach out to you to see how we can help fix this for you.

Posted 4 years ago

“Gg* draw board not fit for purpose. My LO has pierced the plastic using the pen that came with it and now the green aluminium powder leaks out of the whole. Unusable, and such a waste as clearly a lot of effort has been put into building this otherwise lovely toy. disappointed, has lasted less than 6 months”

Helpful Report

Posted 4 years ago

Hi Sophie - we're so sorry to see this! We'd be more than happy to help fix this with a replacement or an alternative - please can you email us with your order number to info@scandiborn.co.uk and one of the team members will be happy to sort this out for you.

Posted 4 years ago

“I’m really upset, I ordered the chair with cover for my baby and they only delivered the cover. I’ve tried calling and emailed Anita to which they told me they couldn’t help. I’ve tried getting in touch and no one has responded. Very upset”

Helpful Report

Posted 4 years ago

Hi Natasha We are sorry no one contacted you over the bank holiday weekend to resolve this for you - we were operating on limited staff yesterday due to the holiday. I can see our customer service manager has been in touch with you this morning to help resolve this issue. We are so sorry for the mistake that has been made here and we hope you will be happy with the resolution we've given to you.

Posted 4 years ago

“Dreadful fell apart whilst building it . No glued properly from factory”

Helpful Report

Posted 4 years ago

Hi Jack We are sorry to hear this! Not the type of quality we'd expect from any of our products. If you'd like to email us at info@scandiborn.co.uk with your order number we'd be more than happy to help resolve this for you.

Posted 4 years ago

“I purchased the Kids Concept - Sorter Box Aiden and it makes me crazy every time we use it, now it’s going to donation! I wish we could get our money back. It’s a horrible design, the top doesn’t slide in, only rests on top and it’s not in a true square form, so it falls in half the time. Beyond frustration for child and adult. Pretty box that’s absolutely useless.”

Helpful Report

Posted 4 years ago

Hi there We are sorry to see this - this certainly isn't the quality we'd expect at all. If you'd like to email us at info@scandiborn.co.uk with your order number we can certainly arrange a replacement or a different product for you if that's what you'd like. We're always happy to help when issues like this happen - please do get in touch.

Posted 4 years ago

“I’m waiting to hear back RE: Exchnage”

Helpful Report

Posted 4 years ago

Hi Alex Apologies no one has gotten back to you regarding your exchange - I can't see any return initiated on our returns portal so I've asked a member of the team to reach out to you so we can get this resolved for you ASAP.

Posted 4 years ago

“I'm still waiting for my new slide....”

Helpful Report

Posted 4 years ago

Hi there Alba We're sorry to hear this - we've tried to contact you regarding which part you need for the slide so we can get it sent out for you but we haven't had a response yet. I will get a member of the team to message you again so we can get this resolved for you.

Posted 4 years ago

“Purchased the Little Green Sheep Moses basket stand for a moses basket we received, which was supposed to fit their baskets sized L84 x W44cm. This basket stand will NOT fit a basket any wider than 34cm, but Scandiborn won't accept furniture returns. I would not recommend shopping here.”

Helpful Report

Posted 4 years ago

Hi there We're so sorry to hear the basket didn't fit the stand. If you'd like to contact our customer service team we'd be more than happy to arrange a return with you for this item - please contact us on info@scandiborn.com - I will get a member of the team to reach out to you today so we can get this returned or exchanged for you

Posted 4 years ago

“Didn’t get back to me when I asked for help with a damaged trampoline. I wouldn’t recommend.”

Helpful Report

Posted 4 years ago

Hi Kate, so sorry to hear you have had an issue with your trampoline. Unfortunately we cam't see any communication about this - perhaps the form didn't submit properly. Our customer service manager will be calling you today to help to fix this asap for you! If you can resend details to info@scanidborn.co.uk (URGENT) in header that would be great.

Posted 4 years ago

“I am highly disappointed as I would be expecting high quality product and the best customer service. I wrote with pictures of fault products on Monday as I couldn’t call (lines not working) It was birthday of my little one. Pictures will show more.”

Helpful Report

Posted 4 years ago

Hello - thank you for your message and we are so sorry to see this issue. I can see our customer service rep, Polly replied to you and has offered two chairs to replace the stools? I'm not sure if you have received the email? She is giving you a call today to make sure we can solve this for you asap.

Posted 4 years ago

Scandiborn is rated 4.8 based on 17,627 reviews